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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dolly Day Dream v Capital One**Wonn Contractual!!**


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Prelim letter now printed and ready to send. The claim is for £504 - I added one charge twice originally because they sent me two copies of one page of my statements. I am on my way to the post now!

 

DDD.

 

Good luck- keep us posted...That press release by the Judge today should help all our causes :-)

Just hate every DCA out there

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Sorry to interrupt, which press release pmfchc?

 

Rouge

 

A senior civil judge has called on the financial regulatory authorities to investigate the legality of bank charges in the absence of any firm court ruling.

Judge Paul Collins, senior judge at the Central London Civil Justice Centre, said his fellow judges were "frustrated" at the number of legal disputes between banks and customers.

He added that the legal community was "concerned" that due to banks settling out of court, no ruling had been made on the matter.

The comments were made as part of a Tonight with Trevor McDonald special on the issue of bank fees.

Over recent weeks, a growing number of people have successfully challenge their banks over what they claim to be unfair and unlawful fees.

Customers have threatened to take financial institutions to court over unauthorised overdraft fees that can be as high as £35.

But the disputes are always settled before being heard, denying the courts the opportunity to make a ruling.

Judge Collins told the programme that an attempt was made to arrange a test case, by grouping together more than 30 cases, but they were all settled.

He said: "It is clear from discussions with judges across the country that there are a huge number of cases in which customers have been suing banks in relation to bank charges.

"None of these cases, so far as I know, have ever been brought to trial because the banks have always settled them, sometimes at quite a late stage in the proceedings. Because of the sheer number of the cases and the fact that they haven't been brought to a decision, I think it is fair to say the judges are frustrated."

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Just hate every DCA out there

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  • 2 weeks later...

You need to send them the rejection letter now. There are a few in the templates library..Stick to your timetable, they will pay eventually.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

And you will get your wish after you have filed your N1 . . Soon after that part of the process is done..They may defend first then pay up ..

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Thanks UK. I have been in to the court today and filed my claim. Felt like an old hand after my success with Nationwide. Not so much money due this time, but as the supermarket ad says "Every little helps"! :-D

DDD.

Dolly Day Dream

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Should get your money very soon now Louloubella..

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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  • 2 weeks later...

Will they pay it into my bank account or send me a cheque? It's not quite the same as the obsessive checking of my account when I was waiting for Nationwide to pay up, although I keep looking just in case! I have just seen the optician and ordered some new glasses, and as I am a little old lady need varifocals which cost an arm and a leg. Some extra money would come in quite handy.

DDD.

Dolly Day Dream

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They seem to pay in different ways, some people seem to have had a cheque and others the balance paid off of their card, who knows, hopefully a result soon. Have you still got a balance on your card?

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