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    • Just to qualify – as long as it's not a made-to-measure sofa or in some way modified specially for you. You should be recording your calls. You shouldn't be doing this kind of thing on the telephone without having the evidence of the conversation – both sides – particularly that they rejected your cancellation of the order. Also you should write to them – refer to the telephone conversations that you've had and the fact that they have refused and point out that this is contrary to the distance selling rules and that you are asserting your right to a 14 day cooling off period. Don't forget, that if the sofa is at all modified for you or made-to-measure then you don't have this right
    • You dont have to sign a contract, working for someone and agreeing to certain conditions create an implied contract. All matters that are the law of the land such as health and safety are part of that inplied contract so no employer can claim  otherwise. The contract was created by working there for more than a month. If they havent actually given her written terms or they arent available on the intranet as an alternative them they have broken the law and that give your wife a bit of leverage and a ci[ple of weeks pay when she drags them through the Employment Tribunal.   the wording you have just posted amkes her resignation correctly doen and they cant tell her to go earlier unless they want to pay her off. Wha she needs to do is remind them that her letter does fulfil her contractual obligations and she expects to leave on that date or be paid off for her notice period. she should let them know that she is willing to take the matter to an ET if necessary. They are currently not paying her, the govt is but they will have to pick up the tab for a month hence their desire to persuade her she is wrong
    • Hi,   the wording is as follows:   When a handbook wishes to hand in their resignation they follow the procedure set out in their contract. A typical length of notice is a month. The staff member must put in writing their resignation.   A little vague I appreciate.    
    • Thank you so much   I have just called the customer service line and was told that I can only 'change' the order within 7 days, I am not allowed to cancel.   I did think this was a bit odd.  So even with the loan agreement in place, I am entitled to cancel? I just want to make sure before I got back to them   Would it also be advisable to go to the store tomorrow with it in writing do you think?
    • a single default for a mobile contract should not cause you any issues. as long as thats the only thing bad with your file..........
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
rosco1977

He're we go...

style="text-align:center;"> Please note that this topic has not had any new posts for the last 5166 days.

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Just want to say thank you for this website. I sent off my DPA on the 26th April and received only statements through from my bank. I'm owed £2515 (not including interest, etc.) by them over the last six years.

 

They didn't cash my cheque, but interestingly enough only sent me copies of my statements for the last 6 years. I used the letter of this website but they didn't even mention manual intervention. Should I get in contact to get this further information or should I be happy with what I've got?

 

On one hand they didn't do the DPA I asked for and this could be used against them in a court of law. On the other hand I didn't need to spend £10 and I have copies showing me that I'm owed a tidy sum of money by one of the 4 banks I'm currently taking action from.

 

Bring on the ride...


Barclays (DPA sent 26/04/06) owed £2515

Egg (DPA sent 26/04/06) - Awaiting Response

MBNA (DPA sent 26/04/06) - Owed £1102

Cahoot (DPA sent 26/04/06) - Owed £1160

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Hi - Welcome to the forums

 

The fact that they have not mentioned manual intervention in their 'response' can be taken to mean that they do not hold such information, so that's effectively the end of that one!

 

If they choose to show you the charges by way of statements, then you can also accept that as their response to the DPA.

 

You're doing fine, just stick to your timetable now and don't be put off by the "we will look into your complaint" type of responses.

 

Keep us posted on yor case...

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Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group


Barclays (DPA sent 26/04/06) owed £2515

Egg (DPA sent 26/04/06) - Awaiting Response

MBNA (DPA sent 26/04/06) - Owed £1102

Cahoot (DPA sent 26/04/06) - Owed £1160

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5166 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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This topic is now closed to further replies.

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