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    • Thank you for highlighting that. I'll make sure that's removed. I'll wait for BankFodders input
    • Regarding your point (3), involving debt collectors is a normal procedure and also no big deal for the person being pursued as debt collectors have no power to do anything.   It's the trying to make you bankrupt which is serious and as you rightly say "an attempt to bypass due process and the County Court".   You need to change this bit - obviously if you & BF decide to send your draft above.
    • I hope what I have written makes sense? I cannot believe they (p2g) or is it Hermes have just gone bang here's £5.   Yes I didnt take out insurance but I shouldnt have to, I have paid for delivery of a parcel and it appears it hasnt been.   Well apparently it has TWICE. Crazy eh.   The thing thats more annoying is my guy from ebay can click tracking from his end and see it says " enquiry closed "   When it isnt, they have just decided to close it.   Looking through some threads it seems a relatively easy process.   I know its going to cost me money but its the principle here and they deserve it   I presume I can just search for this claim letter and amend to suit? Anyone have any tips due to this off situation of it saying delievered (TWICE) then having a postage refund, which I dont want.   Thank you
    • letter of claim time and then on to launching a court claim.   Programmable Search Engine CSE.GOOGLE.COM     click above 100's of threads here you can read.
    • I've made changes to your suggested email. I don't agree entirely with your approach. I feel like this is too weak. Bold are my changes. I'm going to send this tomorrow unless there are some serious issues/concerns around it. Contractually and legally I feel I'm on 100% solid ground. They have breached the CRA and their own contract and I don't feel I have any obligation to allow them to come back to try again. I'm quite sick of this whole situation and want it sorted asap.     Dear XXX   Contract number XXX   Thank you for your letter.   For the avoidance of doubt:   ·         The work was delayed multiple times by yourselves from the outset with poor communication and threats that I could not pull out of the contract (despite yourselves breaching your own contract start date)   ·         Some of your work crew attended my property on the 5th June. They did not address all the issues.   ·         You carried out an attempted repair 11th June. This attempt also did not address all the issues.   ·         On 28th June Matthew Moore attended my property and agreed that the standard of the work was unacceptable.   ·         On the 15th and 16th July some of your employees attended to rectify issues and actually made front drive worse by making unacceptable paving cuts.  This was notice and remarked upon in the inspection report which I have supplied to you.   ·         Some of the rear patio issues were addressed but several remained outstanding and indeed the most serious issues have still not been dealt with.     Communication wise, there has been communication and I have tried to engage. In fact my son has had an amicable discussion with the workers and director when they attended my property. I did eventually refuse to communicate with you via telephone as it was clear that our relationship was deteriorating to a point where things needed to be done in writing. I explained at the time that I wanted to avoid misunderstandings etc. and I was also intimidated by receiving a threatening and aggressive voicemail, which again I have a copy of. I see from your letter that you feel that you want a further opportunity to address the outstanding issues. I am not prepared to allow you to have further opportunities to rectify the work. My reasons are the following   1.       You have not undertaken the work with what could be described in a timely manner. In breach of the contract we both signed   2.       You have not undertaken the work with reasonable care and skill, as evidenced by the multiple failed attempts and subsequent engineer’s report which highlighted serious defects   3.       You commenced debt collection proceedings against me, in an attempt to bypass due process and the County Court.   4.       As per the signed contract, there is an obligation to enter mediation, which you have ignored and refused to engage with   5.       You have been provided multiple opportunities to make good on your contractual obligations and you have failed to do so. Therefore I no longer have faith in your company or your tradespeople.       All of the above leads me to the point where I no longer have faith in your ability to fulfil your contractual obligations. Therefore I have no choice but to request payment from you to make good your defective workmanship   If you are not able to provide me with payment of the amount detailed in my previous email, then the letter of claim is still in force and I shall be issuing proceedings on 9 October. Yours sincerely,    
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Thanks Barty

We have incurred a few more charges from Lloyds since starting out, and I also want to go for charges on my Lloyds Credit Card.

If we accept the terms in the letter, do you think we will be able to claim them?

Its probably only a couple of hundred (less than we will be overpaid:D ) but I would like to milk them for all I can get, the thieving gits

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Excellent news!! Well done!:D


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