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    • HB, is the Kent/France issue related to current arrangement with French border officers in Kent and UK border officers in France ?   Not sure whether this  arrangement will change from 1/1/21, if there is no deal.   Given previous actions by French farmers and industrial action by others, then with UK out of the EU, I can see problems ahead. Could there be blockades at French ports, with UK unable to exert much pressure through EU ?      
    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
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      all I get is PayPal have cancelled refund because dispute is still open.
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      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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beacon double trouble request

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Dear All.


I have received my statements for the last 6 years and would like to ask do I claim for the 6 years from the start of my original letter of request?


Oh! the double trouble in the title refers to the fact Barclays not content to send me my statements for the last 6 years have also sent me some other businesses statements of accounts in an envelope addressed to me. Whilst they make interesting reading ,noting they have more in their account than I ever had in mine I, would imagine this would be embarrasing for Barclays Bank .Should I just post them back?



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Re. the 6 years - yes, it can be from the date of the first letter (if you have charges going back that far) or 6 years from the date you file your claim (if that pulls in more charges).


about getting somebody elses SAR, this is a scarily common occurrence - I had statements belonging to thers from Capital 1 and Barclaycard, and I know that there are numerous posts here from people with similar experiences.


Firstly, whilst it may be interesting reading, curiosity killed the cat and I would suggest you seal them up in an envelope before you do anything. Imagine if you were reading somebody elses thread and they were talking about your data that they were reading.......


You should report to the bank that you are horrified that they treat other peoles data with wanton disregard their privacy. You should also ask if you received somebody else's data, where is yours........?


You should ask them if they wish you to destroy the data, send it back to them (you MUST send it recorded delivery or registered post), or send it to the information commissioner so they can ask him for it back (I asked them that and spoke to the IC but he said whilst he was as horrified as I was there was not much he could do other than slap them on the wrist....).

Demand that they confirm your data has not been sent to any third party without your consent, and ask them to immediately send you your statements.

add the cost of the recorded delivery postage and envelope to your schedule of charges

at the very least its embarassing for them and will speed up your SAR request - it also very quickly resolved my claim against Barclaycard - they paid up in full within 10 days of sending me the wrong guys data.


I did see on another thread that somebody who had received another persons data PM'd a mod with the name and the mod searched for that person to see if they were a CAG member.

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If you think my advice has been helpful, please click on the scales to the left :) thank you!


Non illegitimi carborundum



I wish I was a glow worm,

A glow worm's never glum!


How can you be grumpy,

when the sun shines out yer bum?! :p



Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Thanks for the advice . I will do that.


Can you tell me when you put in your request to the bank for the bank charges to be repaid , did you add the 8% interest on from the outset as per the england basic excel sheet or did you delete that part of it and only add in when submitting a legal claim. I have seen some letters requesting this from the outset and others advising not to when making an initial request for the return of monies.



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