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Which Letter Next - Lloyds


Lumzo
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Hi

I'm new to all this, so please bare with me. I have written my first letter to the bank claiming what they owe me and was written in the form of a letter that one of my other colleagues used (and managed to get money back), but LloydsTsb have come back to me saying they are sorry that I am unhappy, but they have to charge the fees and blah blah blah.

I now have a list of all the dates the charges were made and was wondering where I could get the next letter from or what to do next, any help is much appreciated.

Lumzo :):o

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