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    • You're like, super helpful and unhelpful at the same time lol.   What do I search for, I searched form 4, and nothing, I searched claiming compensation and nothing about this.   I can't find the top squares logo.   Can you post a link or tell me what to search.   Sorry if I'm slow.
    • use our custom google search box  click our top squares logo it should appear on that page   dx
    • Apologies, I haven't used a forum for years!!   I defo wish to keep the 2 issues separate, sorry!   My only issue I need help with is the increased compo for marstons - if possible.   I don't know anything about claiming compo etc. (I only recently found out one of the NHS biggest costs are NDA payouts)   I don't know what form 4 is; so far, they've offered £250 and I haven't accepted or denied it.   So yeah, can you forward me to some more info?   Also, usually I'm good at google etc. but I can't find many stories on this stuff, regarding PCN/TFL etc.   Thanks again!
    • ok things are getting clearer...   I've merged 2 of your posts for clarity and removed the swearing, (behave please) I've also taken down the two images you posted should you wish to post things up please use PDF so we can zoom easily and don't forget to redect them read upload carefully.   I think you need to continue to keep the two thing sep. those being increased compo for marstons- if possible ( if you are raising a form 4? complaint through the court - it might be better you don't? - they are very hard to justify and can be costly - so the fact it might not be moving forward could be a good thing, but listen to others here too) and the issue of the PCN wasn't justified - which you need to further expand on please.   the more info you post up the better please but please use multipage PDF files only and carefully redact them    
    • Thanks for trying btw! It's kinda in 2 parts.   1 is that the PCN wasn't justified in the first place and I wasn't aware it had escalated. I received the initial fine from TFL which I challenged and heard nothing back from (for 5 months). Then another letter from a separate PCN which made me email TFL to inquire what was going on but again, heard nothing back.   (BTW I can see how confusing this is so thanks again for trying)   So, I had no idea my car was at the risk of being taken - that's the first part.   No 2. is:   I got a phone call saying my car was on the back of a truck round the corner from mine (they hadn't left any notices or anything, and the car was parked directly outside my house). My friend said they were attaching the straps and securing it to the van (so I think they got it on the back of the van and moved it before securing it).   When I ran round the corner I saw the EA's van. I went upto it and asked what was going on. He was rude and told me to go away. Then after I kept knocking he got out the van and was aggressive and refused to ID himself or tell me why he had my car.   He shouted at me, was rude and unprofessional, he then left with my car. I complained to Marstons and asked for the bodycam footage.   They gave me the footage but it was clearly edited and cut short (because in the beginning of the footage he was the most aggressive).   They then told me he wasn't required to have the camera turned on when he's in the van, only when he's 'actively pursuing a warrant' and I was only allowed the footage I was in. (which is 2 different things) So I asked them to clarify which is true.   Anyway, I reviewed the footage and sent in my complaint (talking about what happened in the footage) They replied and said they watched the footage and disagreed with everything I said.   So I wrote a more in depth response with the CIVEA code to reference + the TFL EA guide etc.    Then they asked for more time, called me and finally apologised and admitted he had acted untoward and was in the wrong.   They then offered me the goodwill payment.   This has taken up weeks of my time, caused me serious trauma and PTSD and even after I complained WITH video evidence, they still initially denied it which means they officially lied, on record, while representing TFL.   I told TFL what was happening they said I had to continue with Marstons etc.   £250 goodwill isn't enough, the car cost £800 to get out, the suspension is messed up and I'd like to claim compensation for everything.   I don't know if that makes me sound like i'm money grabbing or whatever but they shouldn't be allowed to get away with it.   The police had to come before they could call an ambulance cause I was having a panic attack and it was a HORRIBLE experience.    So any help would be great please    I have the whole file from Resolver in a ZIP file but it's a lot of writing and I think you've read enough of my writing to last a life time!   I did a statutory declaration of OOT, got it signed by the court etc. but it was rejected.   I then tried to take them to court but it cost £250 I think which I don't have. You can get it for free if your low income but they wanted bank statements that I couldn't get. They're waiting for me to reply with documents to get a free court date.    did you receive any of the pcn's - was that why you appealed? - Yes, sorry!   unless it's trying secure a greater level of compo from marstons? - Yes, sorry!   For the record I just saw this pop up, read it and now feel much less guilty about my enquiry!
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JMio

JMio Vs MBNA - **SUCCESS**

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DPA Letter sent off about a month ago, reply came with total of £144 - but £72 of that had already been refunded.

 

Prelim Letter sent off today requesting the remaining £72.00 back.


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Standard reply received this morning from MBNA

 

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

"Dear Mr JMio,

 

Thank you for contacting us.

 

We will ensure that you receive a full written response within 28 days from the date of receipt of your complaint. I have enclosed a copy of our internal complaint procedure leaflet for your information.

 

Should you wish to contact us in the meantime, please telephone Gareth tunnicliffe, Customer Advocate, on 01244 672628 between 8am and 5pm, Monday to Friday.

 

Yours Sincerely

 

Rachel Claridge

Customer Advocate Office Manager

 

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

 

Blah Blah Blah.!! LBA Going on on the 14th day.!


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Hi JMio-

Keep up your Fight ! against MBNA and...

Please keep us all posted.

 

"When the going get's Tough, The Tough get going !!!

 

Good Luck from

angry cat

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You'll have the other £72 back in no time matey !

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Cheers guys!

 

The MBNA claim was more to pass the time, it's the Clydesdale Bank & Capital One that I'm DESPERATE to inflict a bit of redemption on for the years of hassle, grief & financial trauma those b@stards gave me!!

 

If nothing else, the money I get back (and I WILL, get it back! ;)) from MBNA will cover the costs of taking the two disgusting organisations mentioned above through the Small Claims Courts!

 

I've suddenly begun belieiving in Karma after finding this site!


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Nothing back from them since their last letter, and certainly no sign of any refund yet.

 

14 days ends today, so LBA dropping into the Post this afternoon.


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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well done matey ! They will pay up, don't worry

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Standard letter received this morning:

 

--- --- --- --- --- --- --- --- --- --- ---

 

Dear Mr JMio,

 

Account: xxxx xxxx xxxx xxxx

 

Thank you for contacting us.

 

We will ensure that you receive a full written response within 28 days from the date of receipt of your complaint. I have enclosed a copy of our internal complaint procedure leaflet for your information.

 

Should you wish to contact us in the meantime, please telephone Gareth Tunnicliffe, Customer Advocate, on 01244 627628 between 8am and 5pm, Monday to Friday.

 

Yours sincerely

 

Rachel Claridge

Customer Advocate Office Manager

 

Enc. 'Our Commitment To You'

 

--- --- --- --- --- --- --- --- --- --- --- --- --- ---

 

Not exactly 'getting' this yet are they.!?

 

LBA Deadline is Thursday this week, I'll give this Gareth boy a phone tomorrow & gently remind him of this.


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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I had a letter this week after putting in a claim offering me less than half but today I received a phone call offering me an out of court settlement.

Said I would look at the figures and get back to them.

Hope this is some encouragement for you.

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Phoned our man Gareth at MBNA since today's the final deadline day before Court Action needs to be raised, waiting for a call back from him any minute.

 

I'm hoping he'll be able/willing to just offer me a full refund, it's only for £72.00! And save the added delay of Court Action... here's hoping!

 

Failing that, I'll take them to Court for it.


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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I think you'll get it mate, sit back and wait for the phone to ring !

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Here's hoping...

 

On a side note - where was the wedding at up here? Beleive it or not I'm another exiled Scouser, moved up here when I was 10.


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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comlongon castle, do you know it ?

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Rings a bell, near a wee village called Clarencefield...

 

It's about 10 mins away from where I work actually. You're right, it IS a nice part of the world up here!


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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the weddnig was september 11 2001, yes that 911. I was sat in the bar in the castle and watched the second plane hit the wtc. Memorable day for that if nothing else !

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Very true!

 

Well, our man Gareth's just phoned, seems a decent enough bloke (not acting like a total Jobsworthy like I've had from pretty much every other organisation!).

 

They've got a 'Goodwill Gesture' of £30.00 waiting to be signed off, "That's great, thanks. So what do I do about the remaining £42.00 then? Just submit a Small Claims Court summons then?" came my reply. (I LOVE the way I can now say that so casually by the way!!)

 

Usual spiel about their views about their charges being fair, transparent & avoidable etc...

 

He then said they'll need to 'review their offer' - i.e. revoke it no doubt! :p

 

I asked him to get back to me before the end of today, as this is MY deadline before I take them to court for the lot, plus interest etc!


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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i know what you mean about being so blase about the way we now say things, seriously though, I would issue a summons tonight to teach them a lesson unless he comes back to you by 5pm. Then if they call tomorrow tell them it's too late !

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My plan entirely!

 

Watch this space


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Steeeeeeeeriiike 2.!!

 

Just had another call from our man Gareth, in order to resolve the matter he's going to send me a cheque for the full amount, PLUS another charge that wasn't on my original claim.

 

Total asked for = £72.00

Total refund offered = £90.00

 

Thank you, and goodnight to MBNA!!


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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What an absolute plum ! He gave you back more than you asked for, can't believe it.

 

Well done mate, just shows that you get it back when you persevere !

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Cheque for £90.00 arrived on Saturday.

 

Keep plugging away people, you shall get what is due to you if you stick to your guns!

 

And yes, donation will be on its way as soon as the cheque's cleared! ;)


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group


** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5049 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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