Jump to content
jonni2bad

CAG - How To Use Our Complaints Procedure **Updated 25th July 2015**

Recommended Posts

COMPLAINTS ABOUT POSTS / THREADS

 

We have a "Report Post" facility on the site. If you see a post that you think should be reported to us, click on the 'warning triangle' report.gif in the bottom left corner of the post. This will allow you to send us a message with a brief outline of the complaint and will automatically supply the link to the post in question.

 

A Moderator will then view the post and, if necessary, take appropriate action.

 

We ask all of our users to remain vigilant for any posts which contain the following;

Insulting language / swearing

Threats of violence

Racist or sexist language

Potentially libellous wording (i.e. the bank 'stole' my money)

Posts which show the wording to our templated letters, rather than a link to where they can be found

Advertising

Links to commercial organisations (profit making)

 

This is not an extensive list

 

COMPLAINTS ABOUT USERS

 

Users who have reason to complain about other users, or Site Team should address their complaint by email to:-

 

admin@consumeractiongroup.co.uk

 

or contact another member of the site team by PM. To 'PM', left-click on their username - this will bring up the identification page for that user. On the left hand side you will see the option to contact via PM (Send Message).

 

Your complaint will then be investigated and, if appropriate, action taken if that is deemed necessary. Please be patient as this process may take some time. Please also try not to use the forums to resolve the complaint - it will likely only inflame the issue and take more of our valuable time to deal with.

 

If you do need to make a complaint, please try to remain factual. State as precisely as possible who and what you are complaining about.

 

If you feel as though your complaint has not been handled properly, you should address this to the Administrators of the site. They will deal directly with you.

 

Users who have a complaint against Admin should deal directly with Admin! :-)

Edited by caro
Updated

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.



  • Tweets

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.
       
      They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!
       
      2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.
       
      By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.
       
      Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!
       
      I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.
      • 84 replies
    • Future comms!. Read more at https://www.consumeractiongroup.co.uk/topic/415706-future-comms/
      • 10 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
×
×
  • Create New...