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You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

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pocoloco

question about paying for statements

style="text-align:center;"> Please note that this topic has not had any new posts for the last 5177 days.

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I wrote to cahoot asking them to send me an account of all charges levied by them since I opened my credit card account (approx 4 years ago).

 

I received this reply:

Thank you for contacting cahoot.

 

To order a duplicate statement log onto your homepage, select your account then:

 

- Click on 'account manager'

- Duplicate paper statement'

 

They'll then be with you within a week. You'll be charged £5 for each monthly statement you've asked for.

 

Don't forget you can view and print your statements for the last 12 months. To view these log onto your personal homepage select your account and click on 'statement'.

 

If you require any further assistance please do not hesitate to contact us again.

 

Do I need to pay for this information or are they just stalling me?

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If you used the template letter provided in the template library, then you have only to pay the £10 you sent with it. Further to this, their 40 days to respond fully to that request began the day they received the cheque - and if they have not replied in that time then you can both report them to the Information Commissioner (this is a BIG thing) and also take them to court to obtain an order that they comply.

 

THIS is the letter I'm talking about.

 

If you requested statements in the normal way, they are quite correct in their reply. That's why the template letters are there.

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I got a similar response from cahoot when I made the DPA request. They are trying to fob you off. If you look in the thread regarding my case with cahoot (http://www.consumeractiongroup.co.uk/forum/showthread.php?t=4766) you can see all the correspondance I've had with them.

 

You can see with mine they then attempted to half the cost "as a gesture of goodwill" but they will provide the information eventually !

 

Are you using the secure e-messaging facility ? It makes it a lot quicker/easier to deal with.


If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5177 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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