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    • Hi there I was hoping for some advice.   Last year I hired a kitchen fitter to fit my kitchen. I paid him £100 deposit and he began the work. I left the country on holiday and my dad was unhappy with the quality. He’d rushed and some screws had left marks on the other side of the wood, he’d put some draw runners in upside down and in the wrong place. My dad asked him to assemble a drawer as proof of skill. The fitter did this and then declined to continue the job, citing humiliation / embarrassment and not wanting to continue. At this point they had assembled half of the carcasses (kitchen units) in half a day and left.   He said he wanted a further £150 to match his day rate for the work he did and as per his T&C’s (see below). I’ve refused on the grounds of insufficient care and skill.   This is now going to mediation with the possibility of it going further. He claims if it goes further he will go for the full amount of the job as per T&C’s of a further £850. I feel £100 is a fair amount for the work he did and don’t want to pay anymore.   Furthermore, our initial conversation over Facebook he stated the job would be “£950. £850 if the carcasses don’t need doing” this would suggest, to me anyway, that he values the carcasses being made is worth £100, which he has been paid, even though he and his employee did half.   Where would this likely go if it couldn’t be solved with mediation?   What is the likelihood this would be ruled in my favour?   And how much chance does he have of getting a further £850 for one days work after initially asking for £150?!   His T&C’s do state that “if work is then fully stopped due to a disagreement no deposit will be refunded and seek £250 for the stop of work” is that even legal? As well as his suggestion the work done was worth £100   Thanks in advance.
    • Credit Strategy is launching a new, regular survey to gauge signs and activity of the car finance market’s recovery, and the levels of optimism, as the market recovers from a historic low in April View the full article
    • Yes, to CEL, using snail mail again, again getting a free Certificate of Posting.  How about something like:   "Dear Ashley,   Re: PCN no. XXXXX   cheers for your LBA.   If you'd bothered to look at the photos of the vehicle in question you'd have seen the registration number is XXXXX.  I have never owned or driven such a vehicle.   The £9.99 ANPR cameras you buy second hand on eBay have confused this registration number with my vehicle XXXXX and as you're too bone idle to do any checking my time has been wasted sorting out your incompetence.   If you want to take me to court regarding a vehicle you know full well isn't even mine then fine, go for it, I'll enjoy thrashing you and claiming unreasonable behaviour costs under CPR27.14(2)(g)".   However, hang on for 24 hours to see what others think, there are Caggers who have years & years of experience with CEL.
    • Yes, I cancelled it in my mobile banking App.   Thanks
    • Thank you, I agree there should have been an application sent out.  It might be in the post but this is too late, technically court should be communicating by email now.   I will have to email the court as phone line is not an option.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
pocoloco

question about paying for statements

style="text-align:center;"> Please note that this topic has not had any new posts for the last 5206 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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I wrote to cahoot asking them to send me an account of all charges levied by them since I opened my credit card account (approx 4 years ago).

 

I received this reply:

Thank you for contacting cahoot.

 

To order a duplicate statement log onto your homepage, select your account then:

 

- Click on 'account manager'

- Duplicate paper statement'

 

They'll then be with you within a week. You'll be charged £5 for each monthly statement you've asked for.

 

Don't forget you can view and print your statements for the last 12 months. To view these log onto your personal homepage select your account and click on 'statement'.

 

If you require any further assistance please do not hesitate to contact us again.

 

Do I need to pay for this information or are they just stalling me?

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If you used the template letter provided in the template library, then you have only to pay the £10 you sent with it. Further to this, their 40 days to respond fully to that request began the day they received the cheque - and if they have not replied in that time then you can both report them to the Information Commissioner (this is a BIG thing) and also take them to court to obtain an order that they comply.

 

THIS is the letter I'm talking about.

 

If you requested statements in the normal way, they are quite correct in their reply. That's why the template letters are there.

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I got a similar response from cahoot when I made the DPA request. They are trying to fob you off. If you look in the thread regarding my case with cahoot (http://www.consumeractiongroup.co.uk/forum/showthread.php?t=4766) you can see all the correspondance I've had with them.

 

You can see with mine they then attempted to half the cost "as a gesture of goodwill" but they will provide the information eventually !

 

Are you using the secure e-messaging facility ? It makes it a lot quicker/easier to deal with.


If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5206 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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