ray.corps v Yorkshire Bank

[ray.corps]

I have just received a reply from Clydesdale Bank (it took them 10 days). They say that I can only have statements for last six years under "DPA Rights of Access".

 

They also say that under the rights of access they do not have to supply any info on any manual interventions.

 

Are they right

[Guest Lueeze]

Yes they are to an extent.

 

The FSA say that Bank only have to hold 6 years worth of files.

 

The manual intervention response is standard that we all get usually, so dont worry about that part.

 

Good Luck

 

Lou xx

[ray.corps]

Thanks for the info Louise - I will press on

 

Ray

[ray.corps]

Thanks Louise - I will await the statements.

 

Does the 40 days start from their response or the date of my letter.

 

Ray

[alanfromderby]

It starts from when they receive your request, and payment.

[ray.corps]

Received my statements yesterday - but they only sent out the last 7 months, so have just notified them that the info was incomplete and that the clock is still ticking.

 

Will keep you posted

 

Ray

[pjdudley69]

They tend to send them out in 2 batches Ray. Post July 2005 and pre July 2005. It's something to do with the way the statements changed layout last year.

[ray.corps]

Thanks for that - I await the second batch with baited breath !

[ray.corps]

Second batch of statements arrived this morning. Have worked out charges and LBA will go out Tuesday:)

[caro]

You need to send a preliminary request for payment first giving them 14 days, and then the LBA, assuming you don't get payment agreed from the prelim.

[ray.corps]

Received a reply to my prelim letter today. They are sorry that I felt the need to complain ? about the fees, but if I had kept my account in credit then I would not have been charged.

 

Also they said that the charges were all line with their current policy. They kindly told me that if I was not satisfied I could go to the banking ombudsman.

 

Guess it's time to turn the screw a little.

[Janet-M]

Yes just a standard reply.You need to send them a LBA next probably for your next standard reply .Then it comes to the time they start to realise your setious and not going away .

Keep us posted.

[ray.corps]

LBA will go in post tomorrow - thanks

[ray.corps]

Received a nice reply to my LBA this morning. YB have advised me that my complaint file has been reopened and is currently under review.

 

Apparently every effort is being made to bring my complaint to a satisfactory conclusion.

[Don Quioxte]

Stick to your timetable.. file at the deadline if nothing heard..

 

Although you may want to pop whoever replied to you a quick one paragraph response reminding them that if you have heard nothing by the deadline and they have failed to refund the outstanding balance that you will proceed with the aforementioned action. This might chivvy them along somewhat - I do like a bit of pressure when it flows the other way!

[ray.corps]

Thanks for that.

 

Chase up letter reminding them of deadline sent out today

[ray.corps]

Deadline passed with no reply - or cheque. Moneyclaim online form to go out tomorrow.

[caro]

Mine went today, and with Trunny's and PJ's claim too they are going to be so busy. My heart bleeds for them, as much as their hearts bled for me when they were helping themselves to my money. I'll be following your progress and update my thread as things progress so we can know what they get up to.

[dan-rides-bikes]

good luck, mine goes on the 3rd July 8-)

[ray.corps]

Filed my claim with the court a couple of weeks ago.

 

Received a letter a couple of days ago from the bank's litigation department, written in legaleeze but basically saying that the bank acted properly and in line with it's current schedule of charges.

 

Hardly a defence.

 

Does anyone know what to do next

[caro]

You should be getting an Allocation Questionnaire from the court.

 

BTW I changed the title of your thread to avoid confusion with Jonny-Veg as he had the same.

[ray.corps]

Had an offer from litigation department of YB offering all but £25 of my claim. I have run up a further £200 in charges since starting the claim, so I told them that if they were prepared to refund the addional charges then they had a deal. If they couldn't then I would start a second claim.

[caro]

Well done. If they have any sense they will just pay up, but then we are talking about YB here so you never know.

[ray.corps]

This topic was closed on 10 March 2019.

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