help please.

[raindrops]

Hi Folks, Sorry, this is gonna be a long one. My friend sent off a letter to Abbey requesting a list of charges and giving them 40 days notice to do so. She used the template from the mse website as we hadn't discovered CAG then.She also enclosed a cheque for £10.00.

Today she received a letter back from Abbey thanking her for her letter dated 29th jan which they received on the 6th feb. (my, the posts getting slower).The letter says "unfortunately we are unable to supply a list of charges applied to your account for the last six years because we do not store this information seperately from other transactional data. We can supply a list of the transactions on your account which will include any charges applied, although arrangementshave been made to send you the last 14 months transactions in the form of duplicate statements. Most transactional informationbetween 2001-2005 has been archived onto microfiche and is not available on our computer system. please note that there is a fee of £10.00 for the provision of this information and we are unable to deal with your request untill the fee has been received. Please fill in the form enclosed and return it to us"

The letter then goes on to tell her ways she can pay the £10.00. The form enclosed with this letter says, "I request a statement of transactions from the period from ----to---- and i understand that a fee of £10.00 is payable. please be assured thatupon reciept of a authorisation request form your request will be actioned.Iwill keep your file open for the next 8 weeks and if i do not hear from you within that time i will assume that you no longer wish to proceed with your request and close your file. Please can i take this opportunity to assure you that any delay this may cause is unintentional. If you have any questions please call us on, tel no."

Now am i wrong but are the Abbey not asking her to ask again what she has already asked for and to pay what she's already paid for?

We're not sure if the cheque has been cashed either yet. (sorry this is so long) Does anyone know if this is normal procedure. We really don't have a clue what to do know. i havn't actually seen the letter, my friend just rang and dictated it to me as she doesn't have a computer, but this is all pretty scary. Can anyone help us please. Many thanks in advance, starry:???:

[dx100uk]

usual blurb, stalling tactics.

read a few threads here.

stick with your timetables, almost about time for LBA is it not?

 

dx100uk:cool:

[Michael Browne]

We're not sure if the cheque has been cashed either yet.

It would help if you can find out. If they have, write back pointing this out and underline that the 40 days started from your original letter.

 

If they haven't then return the form + £10. Point out that this is the 2nd payment and that if the first cheque is cashed you will want this refunded.

[ADE&FAB]

I found that they could not supply info because it was stored on Microfish, but it was all supplied and I now have 2 claims in with them.

 

As others will tell you, we set out out time table and they have to follow it.

 

Ignore all letters where they say we will get back to you in TEN years!

 

And stick to your timetable. You set out the deadlines in your letters and follow them!!

 

All the best and get your money back!!

[raindrops]

It would help if you can find out. If they have, write back pointing this out and underline that the 40 days started from your original letter.

 

If they haven't then return the form + £10. Point out that this is the 2nd payment and that if the first cheque is cashed you will want this refunded.[/quote

Thanks Micheal, I'll get her to ring tomorrow and see if they have cashed her cheque and take it from there. Thanks again.

[raindrops]

I found that they could not supply info because it was stored on Microfish, but it was all supplied and I now have 2 claims in with them.

 

As others will tell you, we set out out time table and they have to follow it.

 

Ignore all letters where they say we will get back to you in TEN years!

 

And stick to your timetable. You set out the deadlines in your letters and follow them!!

 

All the best and get your money back!!

Hi, am getting confused now, (doesn't take much) with diff answers. shall i tell her just to wait and do nothing? Thanks for helping, it's so scarey!!!

[bish]

As Michael Brown has said if you have paid the £10 then get onto them in writing, fill in their stupid form, and tell them you have already supplied the £10 for the SAR and no further money is required for the data you have requested. quote the cheque number and if possible check to see if the cheque has been cashed. It should only cost you £10 to receive your entire records regarding any account.HTH.

 

Regards bish.

[raindrops]

Thanks bish, I feel such a dope!!!