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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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      Thats because this claim has not been allocated as yet hence the above hearing *Case Management " to determine the directions (N157 Notice of allocation) which will follow after this hearing. You are not requested to submit a statement but have all the details with you (claim form defence CPR CCA etc etc)   Andy
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    • MANUKI12742
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      By MANUKI12742 · Posted

      okay, perfect and thank you so much for the help once again. so firstly i am going to initiate the breathing space, during this time it's likely ill receive a default. when i receive the default are you aware of how long it will take for me to know whether the OC have sold it off to DCAs? Once it's with the DCAs i do not need to worry as they cannot issue a CCJ only the OCs can Even if i decide to come an arrangement with the DCAs no point as the default will remain for 6 years paid or not paid I should only consider repayment if the OC still won the debt and then issue a CCJ? Just to confirm the default will not be seen after 6 years? No one can tell I had one then after 6 years ill be all good?
    • Alfy
      Ovo Energy Bill is way too high - faulty smart meter

      By Alfy · Posted

      I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

psbuk v MBNA

psbuk

By psbuk
in MBNA

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because no one has posted on it for the last 6508 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

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Start your own new thread

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psbuk

psbuk

Posted
Posted

I recieved a letter this morning from MBNA along with a list of charges and my £10 cheque.

 

Ive totted up all the charges and it comes to £624, didnt realise it was so much.

 

Here is what they say-

"We attempted to contact you by phone to confirm exactly what information you are seeking. However since we were unable to reach you, we have enclosed copies of your statement information. If there have been any transactions on your account as a result of manual intervention, they will be included on the eclosed statement information.

 

"On this occasion will provide this information free of charge and have enclosed the cheque you sent.

 

"Should this information not be sufficient, and you wish to make a full data subject access request under section 7 of the Data Protection Act 1998, please complete and return the attached form. Please ensure you include the fee of £10 and appropriate ID(e.g photocopy of drivers licence or passport."

 

I dont know what they are on about because that was the point of the first letter, i was quite clear on what i wanted, and they havent phoned me once.

 

Anyway im going to send the preliminary letter for repayment.

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alanfromderby

alanfromderby

Posted
Posted

It worries me this does. Are you 100% sure that the listthey have sent through includes ALL the charges?

 

If not then I would seriously consider a full DPA request - enclosing the identity info they have asked for. Don't forget that the £10 fee can be reclaimed as it is an acceptable cost you have incurred in order to recover unlawful charges.

 

 

 

 

 

 

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psbuk

psbuk

Posted
  • Author
Posted

Im not 100% sure that it lists all the charges to be honest, i suppose they could have missed a few and i would have no idea.

 

I thought that was the point in me sending the DPA letter and the £10 cheque in the first place, they could just be playing stalling games.

 

I think i might have to send them the information to see if there are any more charges, just means it will take longer. :mad:

 

anyway cheers for your input.

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alanfromderby

alanfromderby

Posted
Posted

It won't necessarily take any longer.

 

My suggestion would be to continue with your prelim for the amount that they have notified. If they offer to settle, reserve the right to claim for any extra amount that may come to light with the DPA information.

 

If they don't attempt to settle, and you have to commence court action before the DPA arrives, then we can look at the situation again.

 

 

 

 

 

 

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saida

saida

Posted
Posted

Hi there

 

I just received the same letter today and totalled amount of fees on the list they gave me and it comes to £739.00. It also gave a phone number so I rang to speak to the person mentioned in the letter, but he was busy. Later I got a call back from someone who works with him and I told them that I would like to discuss these charges and about claimimg them back. She said that because OFT saying that £12.00 was acceptable fee. They are not going to pay any full claims back and that I need to write to them and they would look at each claim individually.

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psbuk

psbuk

Posted
  • Author
Posted

Thats a good idea alan , should i include a section in my preliminary letter regarding my right to claim any extra amounts?

 

Cheers for your help.

 

Edit: They have included a 'Right of Subject Access' request slip, so no need for an additional letter.

 

Saida, they put a contact name and number in my letter aswell, not going to bother ringing.

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alanfromderby

alanfromderby

Posted
Posted
Thats a good idea alan , should i include a section in my preliminary letter regarding my right to claim any extra amounts?

 

 

Yes, emphasise that it is a claim based on the information they have provided.

 

 

 

 

 

 

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rosco1977

rosco1977

Posted
Posted

Hi there

 

I received exactly the same letter today. I had 2 accounts with them and the total from both accounts according to their sheet is £1102.

 

I'm resending my letter as I don't trust thieves, liars and banks...

 

I'll keep you posted on what happens.

 

Rosco1977

Barclays (DPA sent 26/04/06) owed £2515

Egg (DPA sent 26/04/06) - Awaiting Response

MBNA (DPA sent 26/04/06) - Owed £1102

Cahoot (DPA sent 26/04/06) - Owed £1160

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  • 2 weeks later...
psbuk

psbuk

Posted
  • Author
Posted

Recieved a letter from MBNA, saying i will recieve a written response within 28 days from the date of the reciept of my complaint. Also provided is a number for Gareth Tunnicliffe, Customer Advocate.

I assume this is a standard response to the preliminary letter?

 

Ps. Can the thread title be changed to be more relevant to the stage that im at? Like psbuk v MBNA etc.

I didnt think it was worth starting a new thread.

 

thx

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alanfromderby

alanfromderby

Posted
Posted
Recieved a letter from MBNA, saying i will recieve a written response within 28 days from the date of the reciept of my complaint. Also provided is a number for Gareth Tunnicliffe, Customer Advocate.

I assume this is a standard response to the preliminary letter?

 

Ps. Can the thread title be changed to be more relevant to the stage that im at? Like psbuk v MBNA etc.

I didnt think it was worth starting a new thread.

 

thx

 

As you suggest, this is a standard reply...just stick to your timetable. Thread title duly changed. :)

 

 

 

 

 

 

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psbuk

psbuk

Posted
  • Author
Posted

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thread Locked

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If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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