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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Halifax (personal account - closed)


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Hi,

 

I sent a prelim letter to Halifax, 14 days ago today.

 

Charges were £924 and i asked for £3,428 inc contractual interest at 29.8% (current unauth rate). It's now £3,502 at todays date.

 

With stat interest it would be £1,306 at todays date.

 

They refunded £252 at the time of closing the account (nearly 6 years ago).

 

I've received an offer today for £336 which is 50% of the charges taken.

 

Shall i refuse this and continue with my claim or accept as part settlement and continue for the rest (payment will be sent when i send acceptance letter back)?

 

Or shall i ask for a sum of maybe 50% of what i am asking which will still get me more than the charges + stat interest?

 

Thanks for any help

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forget the interest when making your decision. Basically they haven't offered you the full amount of charges, so on that basis IMO i would refuse it.

 

On the contractual interest issue. I would be surprised if you get the full amount, it has no legal basis and you need to be prepared that it may go to court. If you end up getting offered your full amount of charges , i would take it and forget the interest, unless of course you have already filed.

 

If you just push on to court having been offered the full amount a judge may see you as being unreasonable and you may end up coming unstuck.

 

just my opinion.

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thanks for the reply.

 

i assumed contractual interest was based on the principle of 'fairness and balance' or 'mutuality and reciprocity', i.e. they have unlawfully taken my money so i charge them the same unauth interest they charge me, for having use of my money over the years?

 

i am aware of many people receiving their fair share of interest on here.

 

however, as i have a partial offer then i don't want to spoil this and end up losing the case.

 

To be fair, they have taken £924 so why should i accept £336? They haven't yet offered the full amount and i have not send my LBA.

 

So, send a letter accepting as part payment and asking for the remaining amount or it will be court?

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So, send a letter accepting as part payment and asking for the remaining amount or it will be court?
Yes, absolutely.

 

If you do issue a claim you should then claim for contractual interest (which does have a very strong basis in law - although it CAN be debated) "or in the alternative" the statutory interest rate. That way you'll get one or the other and won't lose out.

 

For a full discussion of contractual interst rate claims, see this thread.

 

Hope that helps.

Victimnomore

By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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If you do issue a claim you should then claim for contractual interest (which does have a very strong basis in law - although it CAN be debated) "or in the alternative" the statutory interest rate. That way you'll get one or the other and won't lose out.

 

Thanks.

 

I'll go for the contractual interest for the moment as it makes a HUGE difference to the claim, though some people say there is NO legal basis for this (as Josamolly says above) and some people say THERE IS where they have claimed this. I'll allow for stat as the alternative.

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they're offered all the charges back.

 

do i have to accept this or take it to court for contractual interest?

 

if i ask for stat 8% in the alternative, the judge might say, well they've offered you a 100% refund, you're getting greedy for the interest now.

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  • 3 months later...

Halifax have offered charges plus stat 8% interest through the Ombudsman. Shall i accept this?

 

I have always asked for contractual interest from the start, which more than doubles what they have offered.

 

The Ombudsman is now asking me to outline my case for this but i have made this clear in the letters i have sent to Halifax and them.

 

Anyone help?

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Hi -- just my opinion and based on how I understand things --- if you're offered all of your charges back then you really should accept.

 

I think it is frowned upon if you go down the court route purely for the interest (although what a huge difference the interest would make!!!).

 

That is just how I see things, but I wish you the very best of luck, whatever route you take.

 

Best wishes.

 

jaxads

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Thanks..

 

I understand that, but in a way they have NOT offered what i asked for from the beginning.

 

But, even the Ombudsman advises me that they are entitled to charge the interest they do, just doesn't say that i can as well!

 

I think i will accept as charges + stat is good enough. I've been around the threads and contractual interest has its fans and doubters.

 

By the way, has anyone won charges + contractual from Halifax (or the group)?

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