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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jeeeooww vs Yorkshire Bank


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hi - i'm new as well. just looking at the forums and trying to see how difficult this is going to be.

 

i am waiting on a call from a local solicitor who i think deals with these cases.

is it advisable to go it alone, or would legal help just make the process less likely to hurt my brain?

 

 

i am with the Yorkshire Bank - the charges they have punished me with are horrific!

 

 

 

ps - sorry for hijacking your thread Mrsshufflebottom6, thought i may as well use this than clutter the rest of the forum :)

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hello everyone - i am about to undergo the procedures to recailm the charges on my accounts.

 

 

 

from what i have read, my first step is to calculate the total i wish to claim back

 

i have 2 accounts with the yorkshire bank (both of which i will be claiming on)

will i have to pay £10 for each of the account statements i request?

 

i assume so - but thought best to ask before sending a cheque for £20 if it only has to be £10

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another question i could do with help with:

 

 

i was going to close my accounts down with yorkshire, and switch all my stuff to the RBS. is this advisable when making a claim such as this, or should i wait until its all over?

 

i have an appointment with the RBS tomorrow to chat about transferring, should i cancel and wait a while?

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yes, sorry, i can get a new account set up (as you say - a parachute is always a good idea) but should i transfer all my direct debits and get my wages paid into the new one etc..? ie. would this cause any confusion in the future regarding my claim.

 

i want to speak to them about setting up an ISA as well, but can leave the 'switching' until a later date.

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  • 1 month later...

right - now we are getting somewhere.

 

received part of my requested statements (only going back until August 2005 so far). is it usual for them to send it in seperate installments?

 

 

anyway, whilst i wait for the rest, should i be highlighting the offending bank charges on the statements? i am not sure how to go about it, any advice for a total novice?

 

 

thanks,

joe.

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Sit down with your highlighter pen and mark all charges applied to your account due to your breaches, so that's all the charges you didn't agree to, then transfer them onto a spread sheet which you will find in the bank templates library. Then have a good read of the FAQ's here is a link

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Then when you are confident you understand the various steps proceed with your claim, don't rush in and make mistakes, you will only get stressed, and if you do get stuck or are unsure then the folks on here are brilliant and you will get the help you need.

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i am still waiting for the older statement for one of my accounts.

 

this morning, i have spent time looking for these answers, but am struggling to find them:

the yourkshire bank charge an initial charge for going overdrawn (between £20 - £25 depending on when it occurred) and then a further charge per day (£6-£8 depending on when it occurred). So, are both of these the charges i should highlight up? or is it just the initial charge?

 

next question is: can someone link to the spreadsheet to apply the charges calculations? i have looked in the libraries section, but to no avail :(

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Yes reclaim both the 6/8 and 20/25, if you go overdrawn they charge you £6-8 a day and then put a £20-25 charge on your account next month

 

here's a link to the spread sheets, there in the bank templates library

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

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