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    • Please also take photos of the sign at the entrance as well as any signs inside the car park especially any that are different. Please take them from a distance where we can read them and if there is a payment machine, the sign on the machine or very close to it that explains their T&Cs for the machine.
    • Thanks for getting the signage posted up so quickly. The sign on entry should explain their T&Cs. As they don't it means that  what they have given you is  an offer to treat, not a contract. For there to be a contract they would have had to put their offer at the entrance.  You cannot put a notice saying that their T&Cs are inside the car park and expect motorists to be subject to those T&Cs when they are unaware what the terms are.. They have to be able to read them and understand them before they can accept them. My feeling is that the sign that includes the charge of £100 is too small to be acceptable On top of that the sign at the entrance is for Parking Control Solutions while the signs inside are from HX Management-a completely different animal. To strengthen your case for not paying them is the fact that their PCN is not compliant.  Under the Protection of Freedoms Act 2012 there are certain wordings in  the NTK  that by Law must comply with the Act. They don't  have to quote that part of the Act in their PCN but the relevant wording has to be included. PoFA Schedule 4 paragraph 9 [2]   the notice must  [f]   warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid;   Your  NTK does not include  [if all the applicable conditions  under the Schedule have been met ]thus rendering the NTK non compliant.  
    • I agree its about time but why has it taken for the National Crime Agency to flag this up for then to take action and not Ofcom.   Yet again a Government Agency that is meant to deal with this hasn't Ofcom but flagged by another Agency NCA.   If the telephone companies have this facility in place already to do this then why hasn't Ofcom been pushing them to stop all these scam calls and giving them massive fines for not doing so.    
    • Hi   Send this to them:   Dear Sir/Madam   Formal Complaint   Reference:            (insert their complaint reference number here)   Thank you for your response letter dated XX/XX/2021 which I received by email on XX/XX/2021 that contained your Original Email sent that showed due to your Maladministration that you had sent the Original Email containing my Personal Data to an incorrect email address due to spelling errors in the email address.   a)      Due to this Maladministration of this email being sent to the incorrect email address this email contained my Personal Data which is a Data Protection Breach therefore I require clarification from yourselves that this Breach has been reported to your Data Protection Officer and what action is being taken to ensure that my Personal Data contained in that Original Email has not been read by the recipient that you sent that email to with the incorrect email address.   As the email was sent by yourselves to my correct email address containing the original email showing the incorrect email address was due to spelling errors (maladministration) your IT Department will be able to obtain those emails sent.   If I do not get a satisfactory response that this has been dealt with by your Data Protection Officer, I will report this Data Breach to the Information Commissioners Office (ICO) https://ico.org.uk/make-a-complaint/   b)      Due to this Maladministration I failed to receive your Stage 1 complaint response within the allocated time limit for a Stage 1 response therefore this complaint should be dealt with as a Stage 2 Complaint and if you refuse to treat this as a Stage 2 Complaint, I require Full Clarification for your refusal.   I was placed in this Tenancy via the Rough Sleepers Initiative and I find your response about damaged/destroyed items that you would not be able to look into this as this happened 2 years ago but all tenants regardless of private or social housing are responsible for arranging their own contents insurance totally unacceptable as again, I was never notified nor informed of this requirement on taking up this tenancy.   I require clarification from yourself that when a New Tenant takes up a Tenancy Agreement with yourselves why are the not informed of this requirement of Contents Insurance which you should be duty bound to inform all tenants on taking up a tenancy agreement if such a requirement and it should also be noted within that tenants Housing File which you have full access to as dealing with complaint so I require clarification as well if this is noted in my Housing File.   You state multiple properties throughout the area were affected by sewage flood on the same day and the issue will have stemmed from the mains which is not your responsibility.   a)      You have failed to take into that the above statement from yourself blaming the Mains is without any actual evidence from yourselves to back up this claim therefore I require clarification as to what actual evidence you have and to be provided with copies.   b)      You also failed to take into account that in my initial complaint letter that on 12th July 2021 basement flats 1 & 2 were flooded by sewage exacerbated by blockage in the property’s drainage. The blockage has been confirmed by two contractors after the flooding including CCR who were subcontracted by Pyramid Plus that it was the properties drainage that was blocked. Also, while I was decanted from this property, I was contacted by CCR who confirmed that the drain was blocked but they could not access manhole as it was inaccessible as it is located in a utility cupboard underneath carpet, floorboards so how could this be the Main and not your responsibility when it is within the properties boundaries.   Your response about how complaints have been made by residents in relation to this issue is that your system does not allow you to find that information is completely unacceptable as your Housing Association should be able to produce these as part of ongoing repairs and maintenance/procurement processes to present these to your Board for there yearly Budget meeting if not why not.   Then you state you are under no obligation to share that information; therefore, your organisation is not being Open and Accountable to your Service Users and under which Article of the General Data Protection Act (GDPR) are you using for this refusal.   You have also failed to mention that I can make that above request under the Freedom of Information Act (FOI) and what is your process for such a request again not being Open and Accountable.   I await your response.
    • RE: EC261 Compensation   It's normal they won't have asked you to contact them . Your initial rescheduling was obviously done by a bot - and there was no human to notice the mistake, as far as the bot knew your scheduling was perfectly normal so there was no need to ask you to contact them.   As long as that was done 2 weeks in advance the carrier's liability to notify you is fulfilled.   (You could have contacted them there and pointed out that the new schedule was impossible. Unfortunately you didn't. Claiming you didn't notice is not likely to work in your favor)   The bot who sent you the 24h confirmation didn't notice the mistake either, obviously.   At some point a human or another bot finally identified the problem and that's when they called you. As far as they are concerned neither you nor them had noticed the scheduling mistake and they took it on them to notify you so you don't have a bad surprise when you try and check in.   However as far as I know, neither flight was delayed or cancelled. You could have taken both flights, if you had the power to be in two places at the same time.   So I don't think there is any scope to claim for EC261. But claim forms are free so feel free to try.     Then, you can certainly make an old fashioned claim (directly to BA)   What could perhaps play in your favor:   It's the carrier's responsibility to ensure that they don't sell you a ticket where the flyer cannot meet the minimum connection time or MCT.   This situation mostly applies to situations where the flyer doesn't know and gets caught. For example say you connect at LHR and you are given 35 minutes to connect. This may look just fine to an unsuspecting tourist, but in reality there is practically zero chance to make the connection, therefore the airline is liable here for selling you this ticket resulting in you missing your connection   In your case though it could be argued that even an unsuspecting tourist should be able to tell that it is not possible for them to depart 5 minutes prior to disembarking and therefore that you should have checked your notification more carefully.   The fact that the bot allowed such a glaring mistake to happen is certainly an argument in your favour shall you decide to make a complaint.     What doesn't play in your favor:   The airline obviously did their best to get you to your destination as soon as they noticed their mistake. They offered you more than one alternative (the first alternative would have got you in time at your destination, but you declined) and you then accepted another alternative, and fully travelled the ticket. That is a very strong position for them.     What did you lose and what do you intend to claim for?   You took the overnight connection so obviously you had to stay at an airport hotel. Is that correct? Did you keep the receipt for your hotel and meals?   You certainly should have asked them on the phone when negotiating your re-route that they provide a hotel. Within 20hrs of the flight it's something they would most probably not have denied to you (but airlines will generally avoid offering off the bat. Why lose money when a customer is just going to roll with it and pay for their own stay anyway, right?). After the fact it's going to be a lot more difficult to claim.   I do certainly think it would be reasonable to try and write them a polite but firm letter to claim for that. Not 700 euros, not damages and hardship and all that jazz, just the extra expense you incurred following a scheduling mistake that they made (that should have never happened) and that they didn't notice until way too late in the day , with your categorical inability to leave 3 hours earlier (you had very important business meetings or something critical, it certainly wasn't just convenience) and the extra costs incurred, and asking that they kindly provide compensation for the hotel and meals, which you feel it was their duty to offer you and you are politely disappointed that they didn't, and thafully you happen to have kept all the receipts. Put Alex Cruz on copy for good measure.   No guarantee but I feel it has a fair chance of success. Most probably you will be offered a heap of Avios instead of cash. It's then up for you to decide whether you want to accept that. Personally I wouldn't bother going further, but that's just me. See if anyone here disagrees, and do let us know what you decide and keep in touch with how it went.            
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Dunmore v Barclays


adrian1972
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Hi Everyone,

 

Sent a letter and a £10 cheque to Barclays Data Protection for my six years statements, 24th Jan. Still waiting for them, i did get a letter back saying they were looking into it three days later and my cheque back. Is it worth calling them to try and speed things up a bit?

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Hi Adrian,

 

From my experience, this is normal timescale and they do have 40 days to comply with your request. My statements arrived quite patchy way -some here and some there.

 

Just follow the guidelines and always ask questions if you are not sure of your next action. You'll find lots of information and support on this site.

 

Good luck!

 

Flor :)

 

Hi Everyone,

 

Sent a letter and a £10 cheque to Barclays Data Protection for my six years statements, 24th Jan. Still waiting for them, i did get a letter back saying they were looking into it three days later and my cheque back. Is it worth calling them to try and speed things up a bit?

**************************************************

Barclays current a/c: Settled £3,413.27 :D

 

HSBC: Settled £753.00. :-D

 

MBNA (bmi): Settled £580.00. :D

 

Egg Card: 16/11/06 Received letter -they will not pay the £200 charges nor remove default notice.

 

Please click the scales if I have helped you :)

Thanks

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Hi Flor,

 

Thanks, this is my first attempt of 3 claims. The other two are loans which probably wil have incurred about £200 quid worth of charges. I'm intrigued at how much Barclays have charged me, a lot more than £200 i bet. Hence the eagerness :)

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  • 4 weeks later...

ok,

 

Update, I received my statements and totalled up my charges and am astounded to say that they add up to.... wait for it...£3800 :eek:

 

I cant believe it! Am busy now doing my spreadsheet (prob take me a week) a bit of reassurance would be great now guys, i'm very nervous and stunned by the amount.

 

Adrian

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ok,

 

Update, I received my statements and totalled up my charges and am astounded to say that they add up to.... wait for it...£3800 :eek:

 

I cant believe it! Am busy now doing my spreadsheet (prob take me a week) a bit of reassurance would be great now guys, i'm very nervous and stunned by the amount.

 

Adrian

 

Wow Adrian - thats a nice amount of money!

I recently won my claim with Barclays for over £5000 so that should reassure you that if you continue with your claim ( and you should) you will get every penny back.

 

Good luck and best wishes

Sandbag.

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Hi Sandbag,

 

Thanks for that, feel a lot better after reading your thread, hope you dont mind me pestering you for advice if and when the time comes. I'm halfway through my spreadsheet, should have it done and posted Friday. Let the battle commence.

 

adrian

 

p.s well done on yours ;)

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Hi Adrian,

 

That is a good amount of money! :) and the likelyhood is that you'll need to take it further with Barclays at your local court (although of course they won't appear -certainly haven't so far) so you get to claim the interest back too!

 

Keep going and my advice would be to keep track of everything, if you do good filing of all your documents now, it'll be easier for when you come to do your court bundle later on.

 

I have recently won £3400 back from Barclays and felt quite apprehensive too but then quite proud to take the big guys on ;) -and win!

 

Lean on suport from people on the forum. I found it a great help to shout out when I was losing confidence with it all, as someone always posted back with kind and encouraging words.

 

Good luck!

Flor :)

 

ok,

 

Update, I received my statements and totalled up my charges and am astounded to say that they add up to.... wait for it...£3800 :eek:

 

I cant believe it! Am busy now doing my spreadsheet (prob take me a week) a bit of reassurance would be great now guys, i'm very nervous and stunned by the amount.

 

Adrian

  • Haha 1

**************************************************

Barclays current a/c: Settled £3,413.27 :D

 

HSBC: Settled £753.00. :-D

 

MBNA (bmi): Settled £580.00. :D

 

Egg Card: 16/11/06 Received letter -they will not pay the £200 charges nor remove default notice.

 

Please click the scales if I have helped you :)

Thanks

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Hi Adrian,

Good for you!! :)

I've been on holiday and just got all my statements but not been able to add them up properly yet. Keep going don't let the blue meanies get away with it!!

Will probably be in touch for some advice with the spreadsheets if that's OK??:???:

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Hi Adrian,

 

That is a good amount of money! :) and the likelyhood is that you'll need to take it further with Barclays at your local court (although of course they won't appear -certainly haven't so far) so you get to claim the interest back too!

 

Keep going and my advice would be to keep track of everything, if you do good filing of all your documents now, it'll be easier for when you come to do your court bundle later on.

 

I have recently won £3400 back from Barclays and felt quite apprehensive too but then quite proud to take the big guys on ;) -and win!

 

Lean on suport from people on the forum. I found it a great help to shout out when I was losing confidence with it all, as someone always posted back with kind and encouraging words.

 

Good luck!

Flor :)

 

 

Hi Flor,

 

Thanks, your support is much appreciated :)

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Hi Adrian,

Good for you!! :)

I've been on holiday and just got all my statements but not been able to add them up properly yet. Keep going don't let the blue meanies get away with it!!

Will probably be in touch for some advice with the spreadsheets if that's OK??:???:

 

Hi Elmac,

 

Yea sure thats fine, i'm away Saturday afternoon until Wednesday, so if i dont reply in that time i will when i get back, hope you had a nice holiday

 

adrian :)

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Whoops,

 

Just noticed as i was preparing my L.B.A that i havent put the correct account number on my preliminary letter. It is correct on my list of charges but not on my letter, any advice on this please? Should i send another one just in case as i dont want them having one over on me?

 

cheers

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ok quick update,

 

Was a bit worried about getting my account no. wrong but it doesnt seem to be an issue as i received the bog standard sorry your unhappy we are looking into it blah blah reply today.

 

LBA ready for Mondays post :D

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Hi,

 

Quick update and a few questions peeps if you dont mind,

 

Posted my LBA and they have until the 10th April, this clashes with Easter, does anyone think i shoulkd give them an extra 2 days before filing my N1?

 

On the subject of N1, i've got a few questions, might seem daft but i'd hate to get anything wrong at this stage.

 

 

Charges £xxx.xx

Overdraft Interest £xxx.xx

Interest under s.69 County Courts Act 1984 £xxx.xx

Court Fee £xx.xx

 

TOTAL £ xx.xx

 

Plus interest pursuant to S.69 County Courts Act 1984 from date of issue to date of judgement/settlement at £xx.xx per day {(enter daily rate here - (CHARGES+OD interest)x 0.00022 = pence per day) }OR at such rate and for such periods as the court deems just.

 

1. I understand that i'm not claiming o/d interest so i delete that bit, do i have to put in a figure in the daily interest rate?

 

2. Where it says DONT FORGET TO SIGN, do i sign where it says on the form sign, or sign underneath my particulars of claim?

 

3. Do i just leave blank the bits about solicitors at the bottom?

 

4. So i print off N1 3 times, print off schedule of charges 3 times (including current 8% interest) hand one of each in to my court. I dont send my schedule of charges to Barclays yet, is that correct?

 

Sorry for all the questions :-?

 

Cheers in advance

 

Adrian

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1. Yes delete OD bit. Daily rate is just your charges x 0.00022

eg £495 x 0.00022=£0.11p

 

2. Sign at the bottom of page 2 in the Statement of truth

 

3.Yes

 

4. Hand all 3 to the court. They will keep 1, serve 1 on Barclays and send 1 back to you.

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Thanks Michael,

 

There's nowhere on the form to date it, does that not matter?

 

One more thing, i'm going to hand in the N1 to the court, how many copies of my schedule of charges do i give them?

 

cheers

 

adrian :)

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