miss j v Lloyds

[miss J]

HI Im new to all of this and have a few basic questions.

 

I want to request my past statements from Lloydes TSB for the last 6 years. When I call in my nearest branch to ask for them is it better to lie and say that I require them for business purposes as opposed to claim back charges? Also can they charge 5.00 for a statement or is it only 5.00 for all the statements as this would only be one request?

 

Or would it be better to just send a 40 day Data Protection Act letter requesting the statements with a cheque for 10.00? Also is there a certain address to send this to or would it just be my local branch? or does it have to be the branch I first opened the account with?

 

Thanks miss J

[Rooster-UK]

The best way is to send a Data Protection Act SARs letter....click the following link....

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

Enclose the £10 fee. They then have 40 days in which to comply.

More than likely, they will return the £10 but if you don't send it, then they may well use that as an excuse to delay you.

 

You don't need to tell them what you need the info for. The number of SARs they get per day will make it obvious, anyway.

 

Good luck with your claim.

 

Regards, Rooster.

[miss J]

Hi thanks alot for your reply. Is there a special address to send this to or is it just to be sent to my local branch?

 

MJ

[Janet-M]

Data protection manager

[miss J]

Hi I have a copy of the data protection act template letter to request my statements back for the last 6 years. But which address do I send it to?

Is it Penny Barryman at Chiswell street or Swallow House in Birmingham?

And please can someone give me the full address please?

 

Thanks

[BARTY]

Hi

I sent mine to:

 

FAO Penny Berryman, Senior Manager

Lloyds Bank PLC

Data Protection Dept.

Chiswell Street

48, Chiswell Street

London EC1Y 4X

 

Barty:)

[miss J]

Hi, this has probly been asked before but I cant find it anywhere.

 

My question is: After sending the data protection act letter to Penny Berryman is it 40 buisiness days I give to recieve the statements or just 40 normal days? Thanx

[Michael Browne]

Calendar days

[Janet-M]

3 threads merged .. please keep to the one thread when updating or asking questions .It is much easier for people to offer advice if they can see at a glance what you have done so far

[miss J]

Im starting to get a bit worried as I sent the sars on the 9th of feb and havnt heard anything back....the 40 days runs out on the 21st of this month and they havnt even cashed the cheque yet and I have not received any statements. Do they normally wait right untill the last minute to sort them out?

[BARTY]

Hi

Try chasing them up on 0117 943 3133.

Barty:)

[curlychic]

They seem to be working on all our claims in date order. I got mine through on day 39....lol

Try ringing the number below and chase them up. You can then get confirmation that they have recieved your request.

01179433133

 

[Glenn UK]

did you send the SAR r ecorded delivery?

 

Glenn

[miss J]

I did but stupidly lost the little slip of paper to check, Im quite scatty like that

 

Is there an email address instead of the phone number? I have heard that if you ring up you just get passed around to different departments and it really annoys me when they do that!

[curlychic]

Usually that number is a good one to ring. They will take your details and phone you back. Believe it or not they do as well...hehe

 

 

 

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

If I have been helpful click the scales

SAR sent 18/12/06

Statements received 02/02/07

Preliminary Request sent 05/02/07

Standard ‘No’ letter received 15/02/07

LBA sent 16.02.07

NO RESPONSE

Court Claim sent off 05/03/07

[miss J]

I recieved the statements!!! yey!

 

Been throught them and the charges dont add up to half as much as I thought...only add up to 350. Because the interest is very little on this I dont really see the point in claiming this back. So is it ok to only claim the charges back? Also Iv read that I should add up my the 8 % apr using the spreadsheet template for later on (if it went to court) but again this is hardly worth doing for this amount. What do you think?

[Advoc8]

You can claim whatever you want but I'd suggest you claim the interest (at least the 8% statutory). Better in your pocket than theirs, it doesn't add any complications to the claim and you're entitled to claim it.

[Michael Browne]

So is it ok to only claim the charges back?

Yes

 

Also Iv read that I should add up my the 8 % apr using the spreadsheet template for later on (if it went to court) but again this is hardly worth doing for this amount. What do you think?

Up to you, your entitled to it and the s/s isn't difficult

Use the Simple S/S here:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-interest-calculation-spreadsheets.html

 

See here for a visual guide:

http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/7226-maisielou-barclays.html#post50088

 

Overwrite the existing examples type of charge, amount and date.

 

The days since and 8% will be calculated automatically

 

Save it (for use later at court), then delete/hide the last 2 columns (8% bits) and print out as your schedule of charges.

[miss J]

Thanks. Im just going to claim back the charges. Can you please give me the address to send the prelim to as Im guessing its a different department to what I sent the sars to. Thanks

[Michael Browne]

Customer Care,

Lloyds TSB,

125 Colmore Row,

Birmingham B3 3SF.

[miss J]

Hi, received a letter from Lloydes saying that they have received the prelim and are looking into it and that they will get back to me within 8 weeks. I think this seems like too long to wait for a reply tho so is it best to just continue with the schedule and send a LBA? thnx

[BARTY]

Hi

Stick to your schedule not theirs, send the LBA,

Barty:)

[miss J]

hi thanks for all the help so far!

 

I have received the standard letter saying we cannot refund your charges etc. so am going to proceed to the next step, Iv read about it but am unsure on a few things...

 

My husband has went to the court to get the n1 form now. Do i just fill this in and hand it back to the court with a cheque for the amount of which the court will charge? Then do the court send a letter to the bank informing them of this? Then do the bank or court get back to me??

 

Could someone please tell me how this works? thanks

[nicsussex]

Yes fill in the N1 and return with a cheque to the court. Cheque made payable to 'HMCS'. You will need 3 copies of the N1, 1 for you, 1 for the court nad 1 for the court to send to Lloyds. The court will then issue the claim and advis eyou when it is issued.

 

You may find this is the easiest way to complete the N1

 

http://www.hmcourts-service.gov.uk/courtfinder/forms/n1_0102.pdf

[miss J]

Thanks. I wont have the money to pay the court untill the end of the month. Is it ok to just hand the n1 form in then with the cheque even tho I will be going over my 2 week threat? It wont effect the claim in anyway?