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stevieboy1967

What now???? Help!

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After sending my request for refund letter I have recieved a reply before the 14 day cut off. It informs me that my request has been passed onto a Customer Service Manager and should have some contact within 4 weeks. Obviously this is over the initial 14 day period. What should my next step be. One of my mates received a similar letter and replied that he would expect the full ammount to be refunded within this time or he would be filing with the small claims court. Is this the correct course of action? I would be grateful for any advice.

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Ignore any timescales the bank tries to impose,send the LBA 14 days after your prelim letter.

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That's what to do Stevieboy, your in control.

 

Regards.

 

Scott.


 
 

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