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mystic_bertie

help looking to claim back my charges

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ok i want to claim back the charges the rbos has charges me in recent years,, i have read the article on the site, there is so much info im a bit confused, i can see that if i know my charges i can download the form and send it off to my bank.

 

If i dont know my charges i need to send off for a statement of charges applied to my account over the last 6 years. Now can i just write a letter to my local branch asking for this information?

 

I read a bit in the article about sending off £10 fee to some place for this info. What is the correct way to do this. I will pay the £10 to do this if it is necessary but the girl at the bank told me just to send a letter in to her attention and she would get me a list of the charges. Do i send the £10 and letter to the bank local to me or headquarters or some other place?

 

also is it £10 per account or can i request statements for 2 accounts for the same £10.

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Hiya,

 

It really does take a few days to get your head around all the arguments and all the information.

 

You will be setting a timetable (the timetable that the bank says it will work to is irrelevant). In the FAQ you will find 'Step By Step Instructions.' Start this, be clear on what your first step is (requesting the info from the bank so that you can calculate what they owe you)

 

Whilst waiting for the info, read up on your next step. If you make sure you stick to your own thread in the relevant area (eg [username] claim against [bank]), and use this as a sort of diary which you can update as things progress. It will also enable you to check responses to your questions, and people will be able to find your thread a lot easier.

 

Good luck.

 

You are here, you want your money back, you will get help and support in this, but it is YOUR call, and you must be prepared to put in the effort.


Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hiya,

 

It really does take a few days to get your head around all the arguments and all the information.

 

You will be setting a timetable (the timetable that the bank says it will work to is irrelevant). In the FAQ you will find 'Step By Step Instructions.' Start this, be clear on what your first step is (requesting the info from the bank so that you can calculate what they owe you)

 

Whilst waiting for the info, read up on your next step. If you make sure you stick to your own thread in the relevant area (eg [username] claim against [bank]), and use this as a sort of diary which you can update as things progress. It will also enable you to check responses to your questions, and people will be able to find your thread a lot easier.

 

Good luck.

 

You are here, you want your money back, you will get help and support in this, but it is YOUR call, and you must be prepared to put in the effort.

 

thanks for the reply, strange i never got email notification :-(

 

so is my local bank branch my first port of call ie send them a letter asking for a statement of all the charges to my account, does this need the £10 fee, this is the bit im not sure about, once i get the letter sent i can read up a bit more about how to proceed.

 

thanks;-)

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Yes - deal with your local branch. They have internal channels for ensuring your letters reach the right people. And yes, include the payment with your request. They may well waive the fee, but that is their choice.

 

Good luck.


Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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i have just callled my local branch and they said i do need to pay a £10 fee so a letter is going off soon with a £10 cheque:)

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Great - once posted set the clock ticking. And keep us posted. Good luck.


Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 4942 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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