Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Kat v HSBC ****WON****


Katteh
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6160 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 178
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • 2 weeks later...

Just a little update - been away on holiday for the past couple of weeks so haven't had any progress whilst away. I called the courts today and they have made a note to get it hurried up a bit. She said there are big delays at the moment due to the amount of claims, but I should expect to hear something in the next 5-10 days. And DG haven't submitted their AQ either, so have called Kate and left a message to ask why. :)

Link to post
Share on other sites

  • 2 weeks later...

I'll post a nudge letter today, hadn't posted one in a while. I've left messages for Kate/Rachel too. Called the court, it's finally been referred to the judge for his order, which happened on the 26th of April, anyone got any idea how long it'll be before the order will be received?

Thanks!

Link to post
Share on other sites

ringing is a bit self defeating - we decided this awhile back - it can almost become harassment if done too much. so, nudge again.

as for anything coming from the courts - it is up to each individual local court as to how they deal with these claims - you may or may not get a court date, an order to produce info, an aq, etc. and some courts are requiring the aq fee if the court allocates the claim into a track even without doing an aq - so if it's been "allocated" you should ring your court to see if an aq fee is due. (add it to your claim - if you happen to end up paying the aq fee)

Link to post
Share on other sites

Kattah - I am ringing and leaving messages, I am emailing and writing and getting no response at all - my court has now outsoursed th admin because there are too mnay claims for them to deal with - so though the district judge looked at it and made an order on 17th April I still have no idea what he said... I want/need this money - I am collecting further charges because of this delay!

Link to post
Share on other sites

I have just (16.00 on 2.5.07) had a lovely call from a lady called Michelle at DG - she was polite and nice natured and said she has dug my claim out - it was not far from the top of a HUGE pile anyway but they will look at it in the next couple of days and I should have an ofer by the start of next week.

Link to post
Share on other sites

Helen,

I had exactly the same call today, after I'd called and left a message. Makes me wonder whether they're using it as a 'get us off their backs' technique or whether they mean it. :)

Link to post
Share on other sites

i've been thinking the same thing, pete. maybe they got some help in there - and i've also seen a couple of wins this week from hsbc offering before the claims are filed with full offers - that's a change!

Link to post
Share on other sites

They have a few more people in the office, I've spoken to 2 different people who aren't the usual rachel/kate/debbie etc.

 

Lets hope it's true and I'll be getting an offer through, would be great! Especially as we've just bought a house, could do with the extra cash. :D

 

Helen (whatawoman) and myself are on the same timeline with our claims, so it could be why we had the same response. :)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...