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    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
    • Hmm, that's strange how they got my email then.  I assume the below is ok to send to DCBL, Nicky?  Hello, I am writing regarding our ongoing dispute and the upcoming court claim reference xxxxxxxx. To ensure fairness and transparency in our communications leading up to the court hearing, I request that you use postal mail exclusively for all further correspondence related to this claim. Please refrain from sending any communication or documents via email. Thank you for your understanding and cooperation. If you have any questions or need clarification, please feel free to contact me via postal mail at the address provided above. Yours sincerely, xxxx
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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probably seen this before - if it is today - try pressing the button at 3 - no can do - try pressing it at 4 and guess what - a defence has been filed.

no harm pressing the button -

once it shows they have defended - don't call anybody - you'll get the court papers in 2-3 days.

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Got the defence through the post yesterday with the AQ papers. I've read through some threads but have seen a bit of conflicting information. Is it best to submit the AQ sooner rather than later, or wait until the last minute to submit? Also is there any point in communicating with DG at this point to maybe get on their radar now that it's at this stage, or will it just annoy them and make them more reluctant to deal with mine?

 

Thanks in advance. :)

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i wrote it all out in great detail for dickydido? yesterday - that may help.

 

just checked - that's great detail for the aq

 

as for filing - i say later but don't miss deadline as why spend another 100 you will need to add to the claim - when they may offer within this time frame.

 

wouldn't hurt to drop them a note - saying you will shortly be filing your aq and it will raise the cost of your claim - or call - but don't bug them. one call or e-mail or post is sufficient. if you call - you may actually get through as we are now advising not to bug them - they maybe put their phones back on the hook by now.

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I'll check that out thanks lateralus.

 

Right - I am about to file my AQ now, I've read over a lot for this but my head is just spinning with the amount of info to take in. So, I'm sending my AQ to the court they've told me to. Do I need to send a copy to DG? If so, do I just photocopy it? Am I right in understanding that I don't send anything along with the AQ form, just the lone form?

 

Thank you in advance.

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Do I need to send a copy to DG? If so, do I just photocopy it?
Only as a courtesy, you don't have to. But keep a copy for yourself anyway

 

Am I right in understanding that I don't send anything along with the AQ form, just the lone form?

1. Schedule of charges if you haven't previously sent 1 to DG

2. Draft Direction Order if you're going down that route

Otherwise nothing else.

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Have been delayed slightly with filing my AQ as I've been very busy with work and haven't had a chance to fill out the last bit. I am filling in section G "Other information" and I'm utterly clueless as to what I'm meant to write here. :confused: Is there some kind of template available which I could get some ideas from? I've looked around a lot but haven't been able to find anything like this. Thank you in advance.

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Are you using the Draft Direction Order? If so see post#3 in the above link.

 

If not, use this:

I am respectfully requesting that my claim be allocated to the small claims track. This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is, (in common with the 100s of other cases currently being brought by other bank customers), that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. This would bring a rapid end, not only to this litigation, but would also likely bring an end to much of the litigation in progress against other high-street banks.

 

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Okay thank you. So just to clarify before I print/send this off. At this point I send the court my AQ questionnaire with the long version of section G - other information, and the draft order for directions (on 2 separate sheets) Then when the judge comes back in a couple of weeks time to me, I then have to file all information in the order for directions?

 

Is the draft direction order in post #2 of the link you gave me, the up to date version?

 

Also, in the last paragraph of the section G - other information it says...

 

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that this claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.

 

As my claim is already at the small claims track does this still need to be said?

 

Sorry for all the questions (and repeatativeness), I just really don't want to mess up at this point. :)

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Then when the judge comes back in a couple of weeks time to me, I then have to file all information in the order for directions?

 

Correct, assuming he agrees to the draft order, you will be notified what is required.

 

Is the draft direction order in post #2 of the link you gave me, the up to date version?

 

 

Yes

 

As my claim is already at the small claims track does this still need to be said?

Yes, because although your claim may be below £5000, it hasn't actually been allocated to Small Claims. That's what the Aq is for, for the judge to decide which track is most suitable.
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when you've filed - look for my "when you've filed your aq" thread - this is exactly when you want it - to sooth a little nervousness, see what happens next and some ideas for the next few weeks in your claim.

we are still all here - right behind you!

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Okay so I have one envelope to my local court with AQ and 2 additional sheets paperclipped on, and I have one envelope with the AQ photocopied and 2 additional sheets paperclipped on, and a cover letter "please find enclosed etc..". Last question for now I promise!! Do I need any cover letter to the court? Or am I ready to go?

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