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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Kat v HSBC ****WON****


Katteh
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there's no set pattern to how long they make an offer!! some they offer just before the aq - some a few weeks after... .luck of the draw i guess!!

just sit back and chill now for a bit until you get your aq and stuff in the post ok

If i've been helpful in any way....then tip my scales over there!

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Okay. :) I've given them a ring today as my summary of charges hadn't been received on Friday. Spoke to Andy who said he'll hand it over to Rachel and get her to ring me back. He originally told me he'd get her to ring back if they hadn't received it but I insisted that she rang me back to confirm if they had or hadn't.

 

The last day for them to defend is the 7th of March so I have just over a week of waiting left before they have to defend.

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7th March - If they acknowledged on 14th Feb then surely they have till 14th march to defend? or am I missing something here?

 

You are one day ahead of me and I was thinking they had till 15th March to defend mine which was acknowledged on 15th Feb. (they have 28 days right?)

 

Helen

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7th March - If they acknowledged on 14th Feb then surely they have till 14th march to defend? or am I missing something here?

 

You are one day ahead of me and I was thinking they had till 15th March to defend mine which was acknowledged on 15th Feb. (they have 28 days right?)

 

Helen

 

 

I was being dipsy sorry! :p You're right, they have until the 14th of March. :)

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Okay.. after getting very motivated by all your successes, I feel like I should be doing more to get DG solicitors so annoyed with me that they want to get me out of the way and my claim sorted.. :) So, at this point (waiting for them to defend) is there anything I can do to get myself on their radar, so to speak? Like pestering emails/calls, if so, what would I actually say? Or is that stuff best left until AQ time?

I've sent my summary of charges and they've confirmed they received it.

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Thanks - I already have the phone numbers listed, but looking for something semi-worthwhile to follow up with at the moment as I can't think of anything that won't make me sound stupid to call up / email and say to them. :rolleyes: Just want to pester them!

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my post was a bit abrupt earlier - keyboard wasn't working so i just used a cut and paste.

 

how about on monday a little (once you get through) "i was just thinking - you have so many claims that are much larger than this one - wouldn't it take the pressure off if some of the smaller ones were pushed through" (yours less than or just over 1k?)

or make it a little more porfessional looking and e-mail the same thought.

 

or, how about - is there anything i can do to help you to expedite my claim?

 

 

blah, blah, blah!

how about -

how is the weather in birmingham -give me my damn money!

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hehe good suggestions! :D Thanks, that's great - just the kind of idea I was looking for. I think I will start with the 'is there anything I can do to help you to expedite my claim' emails on Monday. It is only for £950 yes - so pennies really! :p

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Sent the following email off to Rachel this morning - will send the same off to the rest of them today/tomorrow. :)

 

Dear xx,

I am aware of the high volume of claims which you are dealing with at the moment, so is there anything I can do to help you to expedite my claim?

 

Kind Regards,

Me

 

Only 5 days left until they have to defend!

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Not heard anything back from them, surprise surprise. :)

 

Now.. My defence deadline is Friday, and I doubt they're going to file before that, so if they don't, what is the normal response. Am I right in thinking I should contact the courts? I'm assuming they'll give the standard +7 days or something similar. What should I be asking the courts if I contact them though?

 

Thanks. :)

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Hi Katteh

 

I am much in the same stage as you at the moment and I too want to speed things along and putting myself on the DG radar like you. So against everybody's advice (sorry Lattie/Netty/Crusher) which is to be PATIENT, PATIENT, PATIENT and not annoy poor over-worked DG, I will actually drop them an email tomorrow.

I am at the point where I just want it finished now cos it's been dragging on long enough so I will settle if they offer me something decent. So I got some advice from a lawyer friend of mine and have drafted a letter to DG, which I think is more than reasonable and not confrontational at all :

 

WITHOUT PREJUDICE, SAVE AS TO COSTS, SUBJECT TO CONTACT

 

To whom it may concern

 

Further to my email to Deborah D'Aubney on Tuesday 5th March, as I have not had a response I have sent this to all of you which I hope will reach the person dealing with my particular claim.

 

I have a claim that has been filed against HSBC for unfair charges to the amount of £***** inclusive of court costs of £120.00 and your defence is due next week on the 14th March.

 

I think we all know that HSBC are in the wrong and there has been much publicity about the banking practices in question. Indeed there are hundreds of claims going through each week which says a great deal about HSBC's case.

 

As I mentioned, your defence is due next week, following which we will need to complete an Allocation Questionnaire. These procedural steps mean further costs for both parties, and as set out in my claim I will be seeking to recover all my costs from HSBC. I am prepared to take this all the way as I strongly believe in my claim as do thousands of others also going through the same process. However, in the interests of saving us all time and money, if HSBC would like to revise their original offer and make me a new, more realistic offer closer to the figure claimed for then I would consider settling out of court before further costs are incurred.

 

I am aware of the high volumes of claims you are processing at the moment so I trust you will find this a welcome and reasonable proposal to conclude this matter as quickly as possible.

 

I look forward to hearing from somebody soon.

 

It wont do any harm I think. Though at the moment I hear that DG are not answering any calls or emails at the moment so I think we will both be getting on the with AQ stage soon. Good Luck!

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Thanks for that. The only problem is, my claim is for less than £1000 so I can't claim that I'll be saving them any money by not filing an AQ, as I don't have to pay for it. But I do think they should get my claim over and done with so they can deal with some of the bigger ones. :p

I wouldn't be happy with anything other than full payment though, that's what they want us to do, get tired of it dragging on then settle for less. :mad:

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katteh - then perhaps you'd like to send a similar letter and your idea would be - wouldn't they like to just pay out on yours - a smaller than average claim - just to get it off the books... one less claim to deal with.

and as stated a lot in the last 2 days - we are now thinking too much contact could be counter productive - and are advising much less contact - letting them get on with matters at hand - like offers. good luck.

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My advice would be to hold fire for a day or so, it is not uncommon for them to submit their defence at the very last minute. If this happens and you've entered judgement against them then this will be overuled and they will be able to apply for a set aside which will only delay proceedings further.

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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