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    • No, do the section 75 chargeback to your credit card provider.
    • See what dx thinks but it seems to me that sending a photo of your own pass isn't relevant to what happened. Let's wait and see what he says. HB
    • 1st letter image.pdf1st letter 2nd page.pdf
    • Many thanks for the replies and advice!   I what to send this email to the Starbucks CEO and the area manager. Your thoughts would be appreciated.   [email protected] [email protected]   Re: MET Parking PNC at your Starbucks Southgate site   Dear Ms Rayner, / Dear Heather Christie,   I have received a Notice to Keeper regarding a Parking Charge Notice of £100 for the driver parking in the Southgate Park Car Park, otherwise infamously known as the Stanstead Starbucks/McDonalds car park(s).   Issued by: MET Parking Services Ltd Parking Charge Notice Number: XXXXXXXXX Vehicle Registration Number: XXXX XXX Date of Contravention: XX.XX.XXXX Time: XX:XX - XX:XX   After a little research it apears that the driver is not alone in being caught in what is commonly described as a scam, and has featured in the national press and on the mainstream television.   It is a shame that the reputation of Starbucks is being tarnished by this, with your customers leaving the lowest possible reviews on Trustpilot and Trip Advisor at this location, and to be associated with what on the face of it appears to be a doubious and predatory car park management company.   In this instance, during the early hours of the morning the driver required a coffee and parked up outside Starbucks with the intention of purchasing one from yourselves. Unfortunately, you were closed so the driver walked to McDonalds next door and ordered a coffee, and for this I have received the Notice to Keeper.   It is claimed that the car park is two separate car parks (Starbucks/McDonalds). However, there is no barrier or road markings to identity a boundary, and the signage in the car park(s) and outside your property is ambiguous, as such the terms would most likely be deemed unfair and unenforcable under the Consumer Rights Act 2015.   I understand that Starbucks-Euro Garages neither operate or benefit from the charges imposed by MET Parking. However, MET Parking is your client.   Additionally, I understand that the charge amount of £100 had previously been upheld in court due to a ‘legitimate interest in making sure that a car park was run as efficiently as possible to benefit other drivers as well as the local stores, keeping cars from overstaying’.   However, this is not applicable when the shop or store is closed (as was the case here), as there is no legitimate interest. Therefore, the amount demanded is a penalty and is punitive, again contravening the Consumer Rights Act 2015.   As the driver’s intention of the visit was genuine, I would be grateful if you could please instruct your client to cancel this Notice to Keeper/Parking Charge Notice.   Kind regards
    • I received the promised call back from the Saga man today who informed me that the undertakers have decreed it IS a modification and they will need to recalculate a quote individually for me. However it all sounds very arbitrary. The more I think about it, and with help from forum replies, the more I am sure that it is not a modification. If for example the original seatback had become damaged by a spillage or a tear, I would be entitled to replace it with the nearest available part. The problem is when it comes to a payout after an accident, there is no telling what an individual insurer will decide when he notices the change. I am still undecided which of the two best routes to go with, either don't mention the replacement at all, or fill in the quote form without mentioning, and when it comes to buying the insurance over the phone, mention it at the time.
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ist letter being sent


mick094m
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Sending first LBA to mbna today recorded delivery will keep you informed,I put in the letter where it mentions, terms and conditions when opening the account, (with the Halifax) as that was whom I was with originally is that ok or shall I just stick to the letter as normal, As I have already told them that I did not sign any contract with them but with the Halifax, MBNA took over the account without my knowledge,they said that they informed me, but I did not receive any letter from them other than invoices and as they were from "British Heart Foundation" same as Halifax it was not until I received correspondence regarding charges that I realised what had happened,since then have taken the scissors to the card and will be returning it with the LBA

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Letter sent today recorded delivery first class

What I did were it refered to the terms and conditions I just put in brackets (The Halifax) as that was who My contract was with before MBNA took it from The Halifax,that has been my complaint with MBNA from the start they took over my account without informing me though they say they sent me a letter which I did not receive ,if I did I would have told them NO in no uncertain terms, I am noew writing to the Halifax who I bank with for an explanation. Mbna state in a lwetter to me that they (Halifax )no longer have a credit card ,which I find very hard to believe,and that was the reason for them taking over my account.

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Received letter from MBNA dated 11/5/2006 yesterday "Notice of proceedings from MBNA EBL",Then today got letter "requesting that I call them immediately".

This is despite my putting it in writing on numerous occassions "that I do not do phone calls". I prefer everything in writing, then there can be "no denials" if it is in black and white, as I have found in the past, phone calls can be denied , and I do not trust MBNA with phone calls.So will be writing to ask them if they don't understand "English" what language do they understand,I don't want to discuss the letters I have taken the time to "write" over a phone call,Don't think I am asking much for a written reply from them,if they have got nothing to hide whats the problem in that.

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It is obvious that the banks misunderstand or blatently ignore half the things we ask of them.

 

Respond to the letter and explain again, refering to your previous letter where you stated communication must be in writing only, and try (difficult though it may be) to keep a polite tone to the letter.

 

What letter was this... "Notice of proceedings from MBNA EBL"?

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Surryscouse and Vampiress

Sorry for the delay in replying been busy with hospital appointments,in reply to your asking about details it is a long drawnout affair will post more later on

As a footnote I have just had an e-mail from them asking me to ring them "urgrntly", this has stoked the "flames", I have never ever e-mailed them so how did they get hold of my e-mail address is what I will be wanting to know off them

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nope but will be having words with them and the Data Protection People the only e-mail I have sent was a complaint to the Heart Foundatiun which is on my card,or was on it it is in bits now

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Just found out that the e-mail I sent to the British Heart Foundation complaining about their associating with MBNA, was forwarded by them to MBNA is that legal or breaching the DATA Protection act

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  • 12 years later...

This topic was closed on 10 March 2019.

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