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    • I've just taken another look through the stuff they sent me in response to the CPR request, the notice of assignment isn't the original , it's on a plain sheet of non letterhead paper, in fact it could have easily been typed up by Overdales, or anybody really.  On the other side of the paper are standard Lowell terms and conditions that are only half on the page. Should this be part of my defence?
    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Silly question.....


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Hi,

 

After looking through the site, I am aware of the different steps that I have take in order to claim back my bank charges, however I am having difficulty locating the templates. At the moment I just need a template for the Data Protection Act letter as I shred my bank statements every few months! Does anyone know where I can find it? I just need to know the legal information that I have to include! Sorry to ask such a simple question!!

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:)Thank you that is very useful, sorry to bother you further but I am having trouble obtaining my banks address of the data controller....the website doesn't like me!! Can I send it to my branch?

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  • 1 month later...

Ok it took a while to get started:rolleyes:, I got a bit (a lot) distracted, but have now sent off the DPA, but not to the branch but to the Data controller. I sent the letter by recorded delivery, will it be 40days from when the bank send me a reply acknowledging that they have received the letter or from the day they should receive it (tomorrow, it was sent 1st class).

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  • 2 weeks later...

ok, so the bank has recieved my letter, however they mentioned that they are under no obligation to provide details of mannual intervention under the Data Protection Act, should I dispute this? This is what they put in their letter:

 

 

Thank you for your recent letter requesting details of charges applied to your account. I confirm that the bank shall be able to supply you with the copies of your bank statements for the period requested, which will detail your transactions/charges.

 

We confirm receipt of your £10 fee.

 

Within the terms of the Act we have 40 days from the date the fee was paid in which to provide you with the information we hold, and we forward this to you in due course.

 

Please note if you have requested any information relating to manual intervention on your account, there is no specific mention of manual intervention in the Data Protection Act and as such we are under no statuary obligation to record or provide this information.

 

If you require any further assistance, please do not hesitate to write to us at the Advice Quality Unit- Charges Section, Third Floor, Brunswick Point, Wade Lane, Leeds, LS2 8NQ quoting the above reference.

 

Any help would greatly appreciated.

 

 

Adeline x

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I had a similar letter to you, and Michael is right it isn't vital to your claim.

 

I rang the ICO and asked their opinion, and while I didn't get a definitive answer on whether this letter is strictly accurate regarding the banks legal obligations under the Data Protection Act, they suggested that I make a complaint to them and include a copy of the letter, which I am going to do. They said I don't need to wait for the 40 days to expire to do this.

 

You can complain on line following this link if you want to pursue the matter.

 

Information for the public - Ensure your public information is protected - ICO

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Cheers...I'm not sure, It's my first claim and it's going to be big......I don't want to annoy them even more, maybe they will be nicer if I don't report them!!!:p

 

In my dreams!!

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I think you're right about YB being nice in your dreams. LOL

 

The thing is the more they are allowed to get away with, the more they will try it on. Still plenty are reporting them at the moment so I think the ICO will be well aware of the problem. Probably best to keep it as simple as possible, but you will find they are quite hard nosed so you will need to stand up to them. In the end though, as with all bullies, if you stand up to them they will back down and pay everything they owe you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 months later...

ok, so I have finally received the statements and worked out the charges, although the step by step guide suggests that I do not request the 8% interest, however the template prelim letter states:

 

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken.

 

 

Is it best to include the interest or not?

 

Cheers,

 

Adeline x

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Hi,

 

Personally, I won't be including the OD interest in my claim but only because I am rubbish at maths and can't work it out accurately. I think it's pretty much up to you. You should only include the interest you have been charged on your charges though (each time you have gone over your authorised OD limit) the banks are allowed to charge interest when you are in your overdraft but haven't exceeded it.

 

The 8% should not be included at this stage. This is what you ask the court for - if it gets as far as the court of course.

 

I hope this makes sense??:)

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Indeed it does! I thought it would be best to leave it...as for working it out I fully intend to get my oh-so-clever-Oxford-university-graduate boyfriend to do all the nasty maths for me!! tee hee...he has to be useful for something!!:p

 

cheers for your advise!

 

Adeline x

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The advanced spreadsheets calculate the interest for you. It's only called advanced, because the formulas are a bit more complex, but all you need to do is put in the information and the spreadsheet does the work for you. http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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