Jump to content


polar_b vs National Westminster Bank


Please note that this topic has not had any new posts for the last 5297 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Sent off DPA request 09.04, 07.05 got a tatty brown envelope containing statements for last six years. Signed none other than...Stuart Higley.

 

Total charges: 2,280. Tweaked preliminary letter from template, sent off today by recorded signed for.

Link to post
Share on other sites

I received a tatty envelope too. The Post office give guidelines on packaging. I complained it was their fault in the packaging, they refunded my £5 I'd paid for the service as I considered the service to be very poor. Give it a go. I did it all by phone. It's in my thread Vampiress v Natwest. I wrote to my MP too.

 

Good luck with the rest of your claim.:)

[

Link to post
Share on other sites
  • 2 weeks later...

Received a letter dated May 18th. Seems to be the standard letter - their views differ blah blah. They are offering a partial refund of £441.

 

I am of course not accepting this, it's laughable. Will send them a LBA.

 

It makes me think, though: If the bank was on such high legal ground why are they offering me a partial refund? Surely if they felt they had nothing to fear they would just let it all go to court - provided they had a water-tight legal defence. Obviously they do not so they are resorting to these tactics. Hmm....

Link to post
Share on other sites

Received a letter from the Chatham Customer Service Centre. They say they have received my "thanks but no thanks" letter and say the matter has now been referred to the Bank's Customer Relations Unit who will review my case and get back to me directly "in due course".

 

Signed a Mike Hodge, in the Customer Care Team.

Link to post
Share on other sites
  • 3 weeks later...

Received another letter dated 28.05.2006 from Customer Relations in Borehamwood. They are saying they are sorry I declined their offer of £411 blah blah, and are disappointed that I am contemplating legal action against the bank.

Link to post
Share on other sites

I have now finally managed to submit my claim!

 

I found the process very very difficult. I have dyscalculia, which means I have problems processing numbers. I found the spreadsheet templates difficult and because of my dyscalculia I cannot see if something is obviously wrong - even if a calculation is hundreds of pounds off. It's been harrowing but I got there in the end.

 

The first thing I did was make the font in the spreadsheets I was working on much bigger - this makes it easier for me. Then I discovered the template assumed dates written in d/m/y format such as 3/5/06. I had of course entered my dates as ISO and Y2K-compliant 03.05.2006 and it took me a while to work out that it was in fact the format of the dates that made the template not work. After correcting this I got everything to work and got a much bigger sum than I had expected.

 

My sum total for charges was 2487 and with interest this amounted to 2,934.12. With the court fee this brings it all to a whopping 3054.12. I did not include any other interest than the 8% as I found that too difficult for me to handle (remember I have problems with even basic maths).

 

What happens next will be interesting. Judging from other threads here it seems they will send me a letter from a solictors firm, asking for details of charges - have already lined up this information.

Link to post
Share on other sites

Hi polar_b, I also have Dyscalculia and believe that is part of the reason I have got myself into so much debt - numbers are so difficult for me that I always avoided involvement in anything number/money related - until now!

 

Good luck with your claim, I'm looking forward to hearing you say you got all your money back :)

RBS:

Data Protection Act request sent 6/6/06

Prelim sent 23/6/06 - no response

LBA sent 10/7/06

Link to post
Share on other sites
Hi polar_b, I also have Dyscalculia and believe that is part of the reason I have got myself into so much debt - numbers are so difficult for me that I always avoided involvement in anything number/money related - until now!

:)

 

It's good to know it's not just me! I find numbers so hard and I have had so many traumatic experiences in the past that I now find it very difficult to relate to numbers. Ironically it was a letter from Capital One which made me actually make a spreadsheet detailing my income and expenditures - they required this before they say OK to my repayment plan.

 

Today I recieved a letter from Northampton CC acknowledging my claim. Can't wait to see what happens next!

Link to post
Share on other sites
  • 2 months later...

Well, what can I say - this matter has now come to its conclusion. I have got what I asked for.

 

I must admit it has left me with a bitter taste in my mouth though, because:

 

* It's my money. My lovely money which I have earnt fair and square and paid taxes on. I cannot believe how much has been involved in getting my own money back.

 

* The way the bank has played this. They have tried to make it as difficult as possible and it seems only those who really persevere until the end get a decent result. Their tactics are all above board but trying to scare me by saying that they believe my case will fail in court seems a bit over the top.

Link to post
Share on other sites
  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Link to post
Share on other sites

Please note that this topic has not had any new posts for the last 5297 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...