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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

fivelaws v Egg ***WON***


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Oh blimey! After some success elsewhere, I'm not looking forward to this one.

 

The general feel of threads about Egg are that they are pretty hard-boiled.

 

They've already asked for proof of ID following my Data Protection Act (the ONLY organisation that have asked for any)...

 

The battle starts here!

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Good Luck fivelaws and...

don't be worried about Humpty Dumpty-

they are eggactly the same as any other bank.

 

Egg are ridiculously pedantic about proving ID, however just provide the docs. and then you can commence battle.

 

Love AC

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  • 11 months later...

Got all the details last April, after nearly 2 months of waiting for the Data Protection Act reply. By then, I couldn't afford the court fees!

 

Started the whole process again this month, have got to the LBA stage and will be N1-ing them on the 28th Jan.

 

The have made an offer of £96, being the difference between £20 charges and the 'acceptable' £16 as "allowed" by the OFT...

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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*** WON ***

 

This must be a record. The first letter I sent was sent 11-Jan, after a rapid-fire exchange of letters, derisory first offer, "see you in court" and sensible offer dated 18-Jan!!

 

Can anybody beat 7 days?

 

YAY!

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Good grief fivelaws. We don't see you for months and then this! I hope it was the full amount.:p

 

Congratulations.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Caro! Long time no see/hear.

 

I've been lurking on & off, but with nothing active of my own, I've only posted a few replies here and there.

 

The Egg settlement is very close to being the full amount - it's certainly on offer I'm 100% happy to accept - which is the ultimate benchmark.

 

Sadly, the other 2 active claims are (hopefully) only 4-5 weeks from settlement which will mean my permanent retirement from BAG. (This is a good thing!).

 

7-days is a pretty classy return to form though...

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Won't be spending any of it *, sadly.

 

I'm "snowballing" all of the payouts onto the balances of other cards. It's been a very successful strategy for me. This Egg money will be clearing my RBS card. What I was paying RBS each month will be added to what I was already paying my Mint card, clearing that much quicker. When RBS refund my charges, those will go to Mint as well.

 

It's a lovely thing!

 

 

 

* Well, maybe a pint. Or two...

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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Thanks Steven.

 

I actually cleared some of the smaller debts first, even though they didn't have a high APR, they had high monthly repayments (loans mostly), so paying these off freed up relatively large amounts to snowball onto the credit cards.

 

You also can't dismiss the psychological effect of having a long list of monthly payments declining in quantity.

 

----

 

Interesting to see the Egg Card decision this week. I can't help but wonder if my good fortune with the refund was just that - a stroke of lucky timing? If people are considering a claim - maybe now is the perfect time?

 

----

A&L: Settled - £6,200

HFC: Settled - £800

Shell Visa: Settled - £250

Egg: Settled - £700

Mint: Settled - £1200

RBS: Settled - £850

 

The opionions in this post are guaranteed to conform to the laws of physics, but pretty much nothing else...

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blimey, that was quick! congratulations :D

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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