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FSA Principals. Treating Customers Fairly


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Just a thought here and apologies if it is placed in wrong area.

 

Could one of the principals of the Financial Services Authority of Treating Customers Fairly be used to make complaint towards those regulated by them.

 

I have read constant inconsistencies with Banks etc treating customers with varying levels of service and actions. Is there a way of collaberating the information to put as a "super complaint" type of action?

 

Is it fair that one person gets their statements and others dont? Are they acting with integrity by not disclosing the information on how they calculate their fees etc.

 

Im not really an expert on it but if for the purpose of discussion there is something hidden within my idea that can be used, I am sure somebody will have some comment.

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This topic was closed on 10 March 2019.

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