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    • Thanks BN. I should add, that any Bailiff action is, to my mind unconscionable under the present circumstances, and the point should have been raised by the Master IMO. As usual our problem will not be, what the amendment says.  But more, what some EA will imply it says, on the doorstep.    
    • Yes agree UB it will be unworkable in practice, the issue being that some EA will regard the Virtual CGA as allowing them to physically force entry later if payment not forthcoming.  Or like some bailiffs used to try to imply that phone call a desperate debtor makes at Compliance stage is in effect a Virtual CGA when itn is nothing of the sort. Rule 1 it is known some  bailiffs Lie. Rule 2 Treat all bailiffs as liars until they prove they are not.
    • I cannot see many people agreeing to any virtual webcam review of goods to be controlled.     Many people in debt may not even have the facilities to be able to do this.   And the few that agree may try to have a laugh at the enforcement companies expense.  e.g. this painting is by well known local artist Peter Ist, but he signs his paintings as  P Ist and this other painting is by Brian Roke who signs his paintings as B Roke.     Who would agree to this without understanding the consequences ?      
    • Well poss unenforceable cca both lets see
    • Although I will be submitting another request as DVLA haven't stated when they responded to VCS with the information.  18th was a Friday,  VCS say they posted the letter on Mon 21th.  Seeing how this SAR has taken this long, I doubt the DVLA went all out to clear the request over the weekend, but we'll see.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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Report them to the Information Commissioner immediately. I'm pretty sure that what they are doing is a criminal offence.As for paying up front, you clearly recognise this for the [problem] it is. Do you have the tech to record the calls? I think this would be useful as I think they are crossing the threshold into blatant criminality with this latest wheeze.

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I cant record calls at the moment.

But all calls typed out by myself as I take them.

All contect numbers and names of the callers are recorded along with the call time.

Im getting good at making them wait whilst I type and search googlemaps for their address of the so called office.

I even ask them to confirm the address they are based as I have an address in surrey from an email.

So far all calls are coming from the manchester office.

 

I'm collecting all information I can and on friday sending to the relevant offices with express permission that all evidence can be used in any legal proceedings that they wish to under take.

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I di the same with them realised it was a [problem] wrote to them on several occasions demanding a refund and got in touch with the financial ombudsman last week and today a cheque arrived for my refund ! Ralph Marlon and associates don't even exist as I sent a registered letter to their dress and it was returned with a polite letter telling me the company did not exist . Glad I have my cheque lets hope it clers and will keep you posted TE=thecableguy;3914166]Wentworth Direct Finance has changed tactic's once again.

There not asking for a brokerage fee anymore (not at least with the calls I've had.)

They are now saying they have my loan ready to transfer. I need to prove my pay-ability by paying the first month upfront. So far this has ranged from £102 - £120.

 

When I ask them to confirm and give me a 100% guarantee they say yes I have the loan but i need to pay the first month first.

When I say you want me to pay the first month upfront they're 'no your not paying it upfront your just paying the first month.'

 

I will keep you updated as I'm getting approx 15 calls aday from them (almost the same number only last 4 digits change and different company names. But same request all the time.)

 

Just an update: Had another phone call. This time from a female called Miss. Susan William.

Went throught the same stuff ... This time got told she would email me full confirmation.. Still waiting.

Just checked them out on the various registers and found out that in an email they sent me the Data Protection Register number is completely incorrect. There's not just a typo but the number they are registered with and the one they provided was different.

The CCA registration number is under renewal and has been since 2010.

Trading Name(s) (Current):

Capital First Loans UK Wentworth Direct Finance

 

Issued Date: 05-May-2000

 

 

 

Renewal in Progress:

 

Event TypeDate of ReceiptClosed DateStatusRenewal15-Apr-2010 Open

 

 

Legal Formation:

 

Sole Trader

 

 

Sorry if the above paste is not allowed.

 

Will update as soon as I hear anything else.

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  • 2 months later...

I am struggling to get my refund from wentworth finance. After months of getting fobbed off. Saying system down and back log, now being told cheque was issued on 29th sept and now i have to email the company to tell them i did not receive my cheque. has anyone actually got their fee back?? I am so annoyed for being so silly.

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I am struggling to get my refund from wentworth finance. After months of getting fobbed off. Saying system down and back log, now being told cheque was issued on 29th sept and now i have to email the company to tell them i did not receive my cheque. has anyone actually got their fee back?? I am so annoyed for being so silly.

 

You need to email the fsa/ consumer credit and they will go after them for you. Within ten days o me doing it I got my 69 pounds back I have now also sent all my paperwork to watchdog to have them outed ! If you need more info go onto the consumer services site or write to them with the reference number you have from wentworth

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  • 6 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Please note that this topic has not had any new posts for the last 678 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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