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    • Hello Everyone   So my Partner and I broke up at christmas.  This was after 4 years of domestic violence, financial abuse - the whole works.  I have recently had surgery to repair the damage he did 6 months ago - and 6 months of recovery ahead.     He blocked me on all avenues.  I could not reach him - the trauma was horrendous.  I changed my mobile number in the end, and two months later I text him begging him back, and if he didnt want to come back then i would accept that and he was to collect his belongings by the end of the week.  (This was a sunday)  he called the following day and was interested in knowing if i had moved on etc... i told him i hadnt.  i told him that this situation needed to be concluded one way or another.  he told me he was busy and couldnt collect his stuff.  he wouldnt be held to any arrangements, i just couldnt get him to agree anything!  So after another month passes by i have disregarded the belongings that have been stacking up the home / garage.  i just couldnt take anymore.  I spoke to his step mother / father who said they didnt want them, not to take them there.  they didnt want to get involved.    i have since been diagnosed with a variety of mental health issues which I am very slowly working through, and the past four months have been extremely difficult.  i have periods of time that i cannot account for, and only images of my actions.    the situation now is this - he has been in contact, and we are trying to see if we can make things work.  he has been to my home and seen that i have disregarded his stuff, and he is threatening me with all sorts of law and threats of personal attack.  he is once again verbally abusing me and calling me names over the phone.  i have reminded him that i tried to get him to come and collect his stuff but he refused to commit to it.  he has even told me that he has been sleeping with another woman.     he is accusing me of selling his belongings and furnishing my home etc.    of course there is more to this than just this situation.     I have been in touch with Womens Aid and am starting to get some support, but I am very concerned about the repercussions of my actions.   i told him that i was agreeable to replacing some of his belongins, but that it would take a lot of time as due to the level of debt that i was left in following the breakdown of the relatinship £60k i am at the beginnnings of an IVA.  i had pointed out to him that he was responsible for my debt, as he hadnt worked for several years and put me under immense financial pressure - but of course..... thats my own fault....    in return I have told him that i am waiting for him to repay me the money that he owes me, and that he has not mentined how he is going to do that.   its all very messy..... :-( 
    • Thanks dx,   I managed to arrange a payment with them based on the 15p=£1 and got it sorted and my credit file is now all updated and it has been removed.
    • Just an update to say that the Snotty letter was sent to the new address and so far it has been met with a deafening silence. Hopefully these clowns get the message and crawl back under their rock.
    • It's not just badly formatted, the totals don't add up, the column headings don't make sense. For example "Provision of mechanical and electrical" has the same amount on both tables, where as others are different. From what I could understand, the bottom table (should be) the total yearly amounts, so each value should be 52 times the top table, but they've not done that for everything. The bottom table also has a total (not shown) of £125 a week. I called them to ask how much I would be paying, and they're using that amount (£125 vs £111.60 which is on the lastest letter).    I've checked my tenancy agreement, and it doesn't actually say if I am fixed or variable, they never filled out the boxes on that one. I'd assume variable though. 
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Haha lets all go London and party and support William haha we can all get drunk at same time :)


Feels like a lost little girl x

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Great news Jess !!!


Hopefully we're both giving lots of hope to other A&L fighters now.


Very well done ... I knew you'd get there!!!



A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)



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Congratulations Jess.:D


What's Best for You?



The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.


Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007



Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

Hey guys, not forgotten you all, my daughter has been really ill and been in hospital, now shes on the mend i will be bac to help soon....


Feels like a lost little girl x

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Sorry to hear that Jess


How weird I was thinking about you last night as you had gone quiet and was looking for your thread today.


Best wishes for your daughter - hope she recovers soon.



Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)


offer from A&L 24/8/07 - after case stayed


"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery




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Hi Jess,


Sorry to hear about your daughter and good to have you back with us nowicon7.gif


We've missed you!


Mimi x

A-Z CAG links to all documents you'll need for

your claim

(Thanks to Michael Brown for all his efforts)



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