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    • He has failed to provide information required  pre action I have not received bill or details of what the other builder has done I have not receieved a letter before action  I had a verbal request to pay half of the new builders re-work  cost  I received an email stating if I didnt pay within 72 hours he would make a claim against me in the county court I did offer to pay £300 for the snagging which in my opinion was sufficient to cover any labour or materials on the minor items He went ahead and re worked the whole of the bathroom area without discussing it with me He has made a claim for £2400 He had taken it upon himself to carry out all of the works without recourse or discussion with me, other than an email saying he wasnt happy with some of the finish surrounding acurved wall and an extractor duct he stated he had lost confidnce in me and had appointed someone elase to carry out the work The original cost of the full garage conversion was £10400, building control were fully involved and passed all inspections I quoted in writing detailing the work I would carry out with a single price for the whole job no photos of the finished job he has taken lots of photos and videos but not shared them with me onlymeagain  
    • Evening All I am now working on pulling together my bundle of docs for Court (it needs to be submitted by 8 July) and have three parts I'd be most grateful for your thoughts on please. The first is a time line / case summary, the second concerns Items Not In Dispute and the third (I hope) sets out where P2Gs insistence that they are only liable for the first £20 of any claim falls foul of the Consumer Rights Act 2015 and also cites three cases where different judges found against P2G and ParcelHero Ltd when they attempted to argue their very limited liabilty was warranted. Anonymised pdfs of all three sections are attached. Given that in their Defendant's Response P2G appear to have conceeded that the eventually delivered parcel was empty, and that the contents had not been handled with due care and attention, do I need the amount of detail I have included in the summary document, or do you consider a significantly shortened version would suffice? As ever, many thanks g59 Description of unenfoceable insurance requirements for my bundle.pdf Issues Not In Dispute - anonymised.pdf P2G Timeline and case summary - anonymised.pdf
    • the temp frozen bank A/C will be under the money laundering rules. he must be transferring large sums of money in/out a UK bank account from abroad and the automatic system has fagged him. now he must wait for a human to intervein.  can take anything upto 2mts see the barclays forum. you cant get a CO for CTAX as that would need a CCJ FIRST  9/10 council dont go for CCJ's on CTAX debt , as they can go direct to bailiffs  but they are powerless as there is no right of force entry. dx    
    • That's what the claim, defence /counterclaim and trial is all about
    • Yep, agree. No actual agreement number given. Thanks dx and Andy - amazing value given 👍 What's the next steps ? In terms of a response from the court / Pra Group ?       
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mobile phone and text message scam. EVERYBODY WITH A MOBILE PHONE PLEASE READ THIS!!!


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I just phoned O2 to get the cost of phoning an 0700 number from my contract mobile.......75p per minute!

Really? Tariff sheets say it's 50p/min. Special Numbers - Tariffs - Mobiles & Tariffs - O2

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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Interesting, although O2 have recently increased prices to some numbers so it's possible that the website hasn't been updated yet.

 

However the important point I'm trying to get across is that phoning 0700 numbers will invariably cost you considerably more than ringing most other numbers - just don't phone them!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Totally agree with you. 0700 numbers are spawn of the devil. Seems to be big business though, with every man and his dog offering a service.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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I'm afraid that this will decend into a slanging match - there is absolutely nothing 'misleading' about the information I provided and what you go on to describe was not what I was commenting on. I hold historical copies of BT's Price List and can assure you no code used or accessed by them was EVER charged at £5/minute. These special numbers used codes in the 08xxx range, and there were also special rate numbers that were available on numbers (not codes) that could only be dialled in soecific 'Director' areas operated by Post Office Telephones/BT. Again, no charge of £5/min applied to these. If you wish to continue in this assertion, provide examples.

 

As to your reference to text messages, this was not mentioned in my original posting and whilst you mention charges of up to £3 per message and possibly more - I fully agree, and this is the telecomms equivalent of a DDM and totally removes any control the subscriber has over their bill. However, there is little point in berating me for this when I wasn't referring specifically to them.

 

Now moving onto Personal Numbers - emphasise all you like, but who suggested these rates were 'standard'? Not me. They are charged at whatever the originating network wants to charge for them, they are by definition NOT 'Premium', they were launched PRIOR to mobile numbers joining the new '07' code originally charged at BT's 'm' rate, however as these codes fragmented and network alliances were formed, these charges shifted, the important thing to remember is that the call recipient does not benefit from any call revenue, the costs of delivering the call to its destination only are met by the caller. So, instead of your assertion that Personal Numbers were made to look like mobile, it was the other way around, Personal Numbering commenced over 18 months before the mobile networks added a '7' to join them.

 

For some reason you think that the description of an 070 'personal' number describes some type of charge. Not so - a personal number is a recognised Oftel/Ofcom description for the way this number range is used. Sorry if you don't like it, but you appear to be the only person making an issue of it.

 

You then move onto saying companies that provide 0700 numbers are 'cagey' about giving out charges - too right, how can they? The price is set by the originating network - that is, the network the caller calls from. A number is graded as to the cost of delivering it to the destination network, it will be different for every network used - can you not understand this?

 

Messages on this site complained of Premium Rated numbes - that is, calls that commence 09xx and are licenced and controlled by ICSTIS. This is NOT 'an ofshoot' of OFCOM - whatever that is supposed to mean. They are the Regulator for Premium Rated calls - a complaint to Ofcom will not be acted upon, and just referred on.

 

As to OFCOM 'monitoring 0700 numbers' what tosh! No revenue share is possible for these codes (having been outlawed years ago) and as it is the originating network that decides the fee, asking OFCOM isn't going to give you an answer.

 

It is said a little information is a dangerous thing. You've certainly proved it by making rash assertions and suppositions which have no basis in fact. Your sentiments re customers losing control of their bills due to devious practices I fully support, but don't accuse me of not knowing an industry I've spent almost 30 years working in.

 

Finally, having now checked the latest BT Price List for calls to numbers commencing 0700, these vary as BT lists no less than forty (Yes, 40!) different call charges within this number range alone - due to the different charges requested by the networks completing the call, these rates vary depending on the digits dialled after 0700, but can be anything from BT's k, j, pn3 to 'National' rate. None of them are classed as premium.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

I only mouth my opinion, please look elsewhere for sensible advice! :)

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