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    • "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
    • Please go back and read my message posted at 10:27 this morning @jk2054. I didn't say that I wasn't going to provide documents, only that I will upload them to an online repo that I am in control of, and that I would share links to these. You shall still be able to read and download them no different from if they were hosted here. And, the issue I have is not so much with hosting, but using an online pdf editor to create a multi-page pdf, again I have discussed this that same message.
    • Thanks ,DX, I'd forgpotton about that letter and can't remember sending a SB letter. I must have left it and they did not chase. Unclebulgia. Yes several periods of no contact. Think its time for the SB letter . 
    • well if your not going to upload documents because you are too scared of your data being stolen and someone rocking up to you we are going to struggle to help you peoples energy data breach has nothing to do with a hosting site...
    • Whilst trying to point score over Biden, Trump can't remember the name of his own doctor. Trump gets name of his doctor wrong as he challenges Biden to cognitive test | Donald Trump | The Guardian WWW.THEGUARDIAN.COM Gaffe came as 78-year-old Republican presidential candidate sought to bolster his support among Black and Latino voters in Michigan  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mobile phone and text message scam. EVERYBODY WITH A MOBILE PHONE PLEASE READ THIS!!!


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I just phoned O2 to get the cost of phoning an 0700 number from my contract mobile.......75p per minute!

Really? Tariff sheets say it's 50p/min. Special Numbers - Tariffs - Mobiles & Tariffs - O2

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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Interesting, although O2 have recently increased prices to some numbers so it's possible that the website hasn't been updated yet.

 

However the important point I'm trying to get across is that phoning 0700 numbers will invariably cost you considerably more than ringing most other numbers - just don't phone them!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Totally agree with you. 0700 numbers are spawn of the devil. Seems to be big business though, with every man and his dog offering a service.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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I'm afraid that this will decend into a slanging match - there is absolutely nothing 'misleading' about the information I provided and what you go on to describe was not what I was commenting on. I hold historical copies of BT's Price List and can assure you no code used or accessed by them was EVER charged at £5/minute. These special numbers used codes in the 08xxx range, and there were also special rate numbers that were available on numbers (not codes) that could only be dialled in soecific 'Director' areas operated by Post Office Telephones/BT. Again, no charge of £5/min applied to these. If you wish to continue in this assertion, provide examples.

 

As to your reference to text messages, this was not mentioned in my original posting and whilst you mention charges of up to £3 per message and possibly more - I fully agree, and this is the telecomms equivalent of a DDM and totally removes any control the subscriber has over their bill. However, there is little point in berating me for this when I wasn't referring specifically to them.

 

Now moving onto Personal Numbers - emphasise all you like, but who suggested these rates were 'standard'? Not me. They are charged at whatever the originating network wants to charge for them, they are by definition NOT 'Premium', they were launched PRIOR to mobile numbers joining the new '07' code originally charged at BT's 'm' rate, however as these codes fragmented and network alliances were formed, these charges shifted, the important thing to remember is that the call recipient does not benefit from any call revenue, the costs of delivering the call to its destination only are met by the caller. So, instead of your assertion that Personal Numbers were made to look like mobile, it was the other way around, Personal Numbering commenced over 18 months before the mobile networks added a '7' to join them.

 

For some reason you think that the description of an 070 'personal' number describes some type of charge. Not so - a personal number is a recognised Oftel/Ofcom description for the way this number range is used. Sorry if you don't like it, but you appear to be the only person making an issue of it.

 

You then move onto saying companies that provide 0700 numbers are 'cagey' about giving out charges - too right, how can they? The price is set by the originating network - that is, the network the caller calls from. A number is graded as to the cost of delivering it to the destination network, it will be different for every network used - can you not understand this?

 

Messages on this site complained of Premium Rated numbes - that is, calls that commence 09xx and are licenced and controlled by ICSTIS. This is NOT 'an ofshoot' of OFCOM - whatever that is supposed to mean. They are the Regulator for Premium Rated calls - a complaint to Ofcom will not be acted upon, and just referred on.

 

As to OFCOM 'monitoring 0700 numbers' what tosh! No revenue share is possible for these codes (having been outlawed years ago) and as it is the originating network that decides the fee, asking OFCOM isn't going to give you an answer.

 

It is said a little information is a dangerous thing. You've certainly proved it by making rash assertions and suppositions which have no basis in fact. Your sentiments re customers losing control of their bills due to devious practices I fully support, but don't accuse me of not knowing an industry I've spent almost 30 years working in.

 

Finally, having now checked the latest BT Price List for calls to numbers commencing 0700, these vary as BT lists no less than forty (Yes, 40!) different call charges within this number range alone - due to the different charges requested by the networks completing the call, these rates vary depending on the digits dialled after 0700, but can be anything from BT's k, j, pn3 to 'National' rate. None of them are classed as premium.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

I only mouth my opinion, please look elsewhere for sensible advice! :)

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