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    • Done! Thanks again. Will update the thread accordingly.
    • Thank you for your message.  I'm concerned that by complaining to the IPC, and escalating the situation, PCM would be even more inclined to cause problems for me and take action to the fullest extent just to make an example of me.  I can still take the above action as a backup plan if PCM decides to go ahead.
    • Mr BankFodder you are a top man.   I just received email below and finally they accepted fully refund   Good Afternoon,   Thank you for your recent email.   We are sorry to hear of your recent troubles, we would be happy to accept rejection of the vehicle.   The amount of the refund to yourself will be £7,099, this alongside settlement of the finance agreement will be paid in full and final settlement.    By accepting this refund you are confirming that no further claims shall be brought against Big Motoring World or any of its associates in respect of this matter.   In order to proceed with the refund we require the following from yourself:   - Your bank details (Account holders name – this must match the invoice name, sort code and account number)   The bank details can be provided via email.   The refund will be processed within 14 days.  
    • How do I transfer my number plate V750? Transfer by post Check the expiry date on your V750 or V778 to make sure it is still valid. Ensure that the registered keeper for the receiving vehicle matches the Grantee or Nominee name on the certificate. Complete relevant sections of your V750 or V778 document and sign it where instructed. https://www.gov.uk/personalised-vehicle-registration-numbers/renew-private-number-certificate  
    • i know...the anpr camera mustve triggered the computer to send out a parking charge as it probably detected no parking ticket paid. disgusting way of trying to extort money
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mobile phone and text message scam. EVERYBODY WITH A MOBILE PHONE PLEASE READ THIS!!!


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There are a couple of mobile phone scams that have been doing the rounds for a while now, but are still very successful.

 

The first one is you receive a call from a number beginning with "070". It looks like a mobile phone number, but it isn't. Your phone will typically ring once then hang up. The idea is that you ring the caller back but if you do it will cost you upwards of £1.50 a minute. You may get these on your landline too. DO NOT RING THE NUMBER BACK.

 

The second [problem] is when you receive a text message offering a brand new mobile contract or something similar. You might get 3 or 4 of these messages in a short space of time. the idea is you get fed up of receiveing them, so the text will say "To stop recievng these offers text "STOP" to 87654" (hypothetical example). DON'T REPLY. If you do, again it will cost you upwards of £1.50 - and it won't stop them coming.

 

In both cases report it to ofcom.

 

http://www.ofcom.org.uk/

I only mouth my opinion, please look elsewhere for sensible advice! :)

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I had one of these type of scams last week.

 

I had won a free phone select collect to claim the phone.

 

Stupid me selected collect next thing texts were coming with questions to a quiz and at the cost to me of 1.50 a time.

 

On a PAYG and slowly but surely my credit went down. The tow rags left me with 19 pence, I was not too happy.

 

Did some investigating as I saw this as basicly theft, turned out to be a UK based company called SMS Digital Future.

 

Called them and I had to go through the well you signed up for quiz sir (Like Hell I did) after there spill from a script sheet I just ripped into them, cheque with a full refund received 4 days later.

 

If you get scammed by one of these texting rip offs with a little determination you can get your money back.

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Can I just say there is another one that is much more expensive, again a call comes to your mobile/home, recorded message saying you have been selected to win a holiday, press 9, if you do then you are charged £20 a minute I'm not sure exactly how it works but my friend's elderly relative was caught out on it, thought something was wrong with the line when nothing happened so waited and ended up with with an astronomical phone bill of several hundred pounds. I know it was on Watchdog a while ago but looks as though it has resurfaced.

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FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

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18/06/09

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  • 5 weeks later...

I got a call yesterday, same kind of thing as what is described. My mobile rang once and hung up, I did not ring back to find out who it was, if its that important, they will call me back, anyway here is the number !!!!

 

0709 9814898

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I dont see how that £20/min phone line [problem] involving pressing 9 works considering the upper limit ICSTIS put on 090 calls is £1.50

 

From ICSTIS

 

(United Kingdom) January 24th, 2005 -- Over the last few days, ICSTIS has received dozens of enquiries about the above 'scams', which are being widely publicised by e-mail. To help us put an end to the current spate of enquiries, please pass this information on to all contacts. In the first case, the apparent 'deception' takes place when people receive a recorded message informing them that they have won an all-expenses paid holiday and are asked to press 9 to hear further details. It is then claimed that callers are connected to a £20.00 per minute premium rate line that will still charge them for a minimum of five minutes even if they disconnect immediately. It is also claimed that, if callers stay connected, the entire message costs £260.00.

 

In the second case, the apparent 'deception' takes place when people receive a missed call from a number beginning 0709. It is then claimed that, if callers dial this number, they are connected to a £50.00 per minute premium rate line.

 

Please note that these stories are NOT true!

 

£20.00 per minute and £50.00 per minute premium rate tariffs do not exist - the highest premium rate tariff available is £1.50 per minute. Despite the dozens of enquiries received by ICSTIS about these 'scams' (and most people appear to have heard about them second or third-hand), not one person who claims that it has actually happened to them has been able to produce a phone bill to support their story.

 

ICSTIS urges any individual or organisation that receives an e-mail about these 'scams' to delete it immediately. Please do NOT forward it to others.

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There may no longer be £20 a minute scams (but believe me there once were) but there are plenty of companies out there who are still making a fortune one way or another.

 

Another favourite [problem] is SMS Shortcodes - text messages asking you to send a message to, for example, 67890, like the ones you see on TV asking you to send in a competition entry. These can cost up to £2.50 per message.

 

These are often exploited by those companies who put free scratchcards in junk maiol and so on. They ask you to text in for your winning code, but then send up to ten text messages back. It is the INCOMING texts that you pay for whether you read them or not (It's called reverse SMS billing), so NEVER reply to these texts. The system is fully automated, the companies just sit back and watch the money flowing into the bank!

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Guest Lueeze

i got one, it was 07028759338, my partner called it back!

 

 

Grrr [problematic]!!!!

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070 numbers are not charged at premium rates per se theyre typically charged at about 40p peak and about 12p off peak but no reason to call them at all.

 

As for the £20 per min there may well have been but every single instance ive come across has been the same old spam recirculated stuff it has to start somewhere but most of it is total rubbish (hence the icstis announcements).

 

Pressing 9 cannot leave you to get charges according to both BT and ICSTIS all it does is run you through their call management system and seeing as theyre calling you it cant charge they typically then use hard sell to convince you you've won a free holiday then attempt to fleece as much cash out of you as possible :(

 

The short message codes are a real pain though and very much real theyre a menace and should be banned theyre as good as unregulated and it seems anyone can send you a message and bill you £1.50 and then its down to you to prove you didnt subscribe.

 

On the plus side Bulldog have blocked all 090 number access by default on all their lines now unless you put a £50 deposit down first so very handy to stop kids etc, shame BT charge for the luxury

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I assume it's these people?

 

http://www.smsdigitalfuture.co.uk/

 

There's contact info there for those who might need it.

NatWest:

6/6/06 - Data Protection Act sent - £10 paid.

8/6/06 - Data Protection Act & £10 signed for.

29/6/06 - Statements received.

30/6/06 - Prelim letter £1397.94

11/7/06 - Prelim letter rejected

12/7/06 - Sent LBA

18/7/06 - LBA Rejected

24/7/06 - Moneyclaim £1779.56

31/8/06 - AQ Received

1/9/06 - Sent AQ + £100 (New Total: £1879.56)

16/9/06 - Received Cobbetts AQ

19/9/06 - Offer £1000 (Rejected)

22/9/06 - Settled in FULL £1879.56 (with disclosure)

Capital One:

6/6/06 - Data Protection Act sent

1/9/06 - Settled in FULL £775.37 (Default NOT removed)

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No, they're just the service provider. There are dozens, probably hundreds of them in the UK alone. Tens of thousands in the USA. It's their customers, the clients that are using and abusing the service that are the theives.

 

For example, BT may supply your broadband service but it's you who decide how you use the internet. You can't blame BT if you use the broadband service they have supplied you with to download, for example, illegal music or video.

 

Likewise with the SMS services, these companies just provide the service but there is little control over how it is used. The easy solution would be simply to make these premium rate services illegal but that's never going to happen.

 

ALWAYS report these scams to Ofcom, they are legally obliged to investigate and take these things very seriously but if they don't know about them they can't stop them.

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Am I right though in believing you can only report them if they are based in the UK?

 

A telephone number 0778148513 keeps texting me. It belongs to 0778148513.com (Hostworld Ltd), which provides 'free' texts and other c**p, even though it charges you £1.50!!! They are based in Hong Kong so how would you go about reporting them?

Lloyds Current A/C DPA sent 7th May 2009 Closed and charges wiped Summer 2010.

 

Barclays A/C DPA sent 4th June 2009: no reply, no correspondence as of 2011.

 

Littlewoods Data Protection Act Section 10 sent 09/06/2006 - Fraudulent A/C closed and CRA data removed November 2006.

 

HSBC Default & Debt wiped March 2009 (6 yr Statute barred reached)

 

RBS - Claim 1 - Settled in FULL £766.00 20/06/2006.

RBS - Claim 2 - Settled in FULL £777.95 08/09/2006

 

 

BOS A/C No. 1 & 2

Amount - £586.39 claim plus 8% interest

SETTLED IN FULL 08/09/2006 - CHEQUE FOR £625.25

 

Halifax Visa Data Protection Act Disclosure Received

 

First Direct Data Protection Act Disclosure received

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Contact Ofcom in the first instance, the chances are they will have to go through a UK service provider at some point and it's the service provider who can stop it and also be held responsible.

 

http://www.ofcom.org.uk/

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Contact Ofcom in the first instance, the chances are they will have to go through a UK service provider at some point and it's the service provider who can stop it and also be held responsible.

 

http://www.ofcom.org.uk/

 

If it's 0778148xxxx (you're missing a number on the original post), it's C&W Guernsey. Let me know what the full number is and I'll drop C&W a mail.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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07781485153

Lloyds Current A/C DPA sent 7th May 2009 Closed and charges wiped Summer 2010.

 

Barclays A/C DPA sent 4th June 2009: no reply, no correspondence as of 2011.

 

Littlewoods Data Protection Act Section 10 sent 09/06/2006 - Fraudulent A/C closed and CRA data removed November 2006.

 

HSBC Default & Debt wiped March 2009 (6 yr Statute barred reached)

 

RBS - Claim 1 - Settled in FULL £766.00 20/06/2006.

RBS - Claim 2 - Settled in FULL £777.95 08/09/2006

 

 

BOS A/C No. 1 & 2

Amount - £586.39 claim plus 8% interest

SETTLED IN FULL 08/09/2006 - CHEQUE FOR £625.25

 

Halifax Visa Data Protection Act Disclosure Received

 

First Direct Data Protection Act Disclosure received

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07781485153

 

Ta, will drop an email now..

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If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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Thanking you very muchly :)

 

I had a wee shifty on Google For C&W Gurnsey and there's a forum called 'This is Gurnsey' and it's full of complaints about Cable & Wireless! The Marketing Manager has been trying to answer some of them but looks like he's kinda failing miserably!!

 

AHA HAHAHAHA!!!

Lloyds Current A/C DPA sent 7th May 2009 Closed and charges wiped Summer 2010.

 

Barclays A/C DPA sent 4th June 2009: no reply, no correspondence as of 2011.

 

Littlewoods Data Protection Act Section 10 sent 09/06/2006 - Fraudulent A/C closed and CRA data removed November 2006.

 

HSBC Default & Debt wiped March 2009 (6 yr Statute barred reached)

 

RBS - Claim 1 - Settled in FULL £766.00 20/06/2006.

RBS - Claim 2 - Settled in FULL £777.95 08/09/2006

 

 

BOS A/C No. 1 & 2

Amount - £586.39 claim plus 8% interest

SETTLED IN FULL 08/09/2006 - CHEQUE FOR £625.25

 

Halifax Visa Data Protection Act Disclosure Received

 

First Direct Data Protection Act Disclosure received

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  • 4 months later...

I've just noticed this old thread, and whilst I'm sure the respondents meant well, much of the information contained therein was completely inaccurate, there has NEVER been any method of charging a mobile of fixed phone £20 per minute, Complaints about pricey content is handled by ICSTIS, not OFTEL, and that numbers commencing 070 are so-called Personal numbering ranges and are not premium or mobile numbers.

 

It is also worth remembering that spoof SMS messages can be sent to mobiles with fake return numbers, or indeed NO originating number. Each network has its own SMS Spam department which you can forward the messages you receive (for free) so they can investigate. Current advice is to forward and delete.

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You can also forward sms spams/scams to 07TEXT 0SPAM (078398 07726), their website is at 07text0spam.com - Don't can it, zero spam it!.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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I've just noticed this old thread, and whilst I'm sure the respondents meant well, much of the information contained therein was completely inaccurate, there has NEVER been any method of charging a mobile of fixed phone £20 per minute, Complaints about pricey content is handled by ICSTIS, not OFTEL, and that numbers commencing 070 are so-called Personal numbering ranges and are not premium or mobile numbers.

 

It is also worth remembering that spoof SMS messages can be sent to mobiles with fake return numbers, or indeed NO originating number. Each network has its own SMS Spam department which you can forward the messages you receive (for free) so they can investigate. Current advice is to forward and delete.

 

Sorry but it's your post that's misleading. In the very early days there were Premium rate numbers around that charged upwards of £5 a minute before the cap was put on it. Premium rate text message services can still cost £3 per incoming text, possibly more.

 

I actually complained to O2 about such a [problem] not that long ago, with one of those free scratchcards you get in junk mail and even popular TV listings magazines and so on. It asked to text in for your winning number. O2 said that there was not much they could do unless I actually had sent in the text and been charged but agreed to a refund if I tried it. I did and got SIXTEEN texts back at at cost of £3 each - a total of £48 in the space of a couple of minutes. Not an 090 number admittedly but the same thing.

 

As for 070 numbers I CANNOT EMPHASISE ENOUGH THAT THESE ARE NOT CHARGED AT STANDARD RATES!!! They may call them "Personal" numbers (but who cares what they're called?) but they are charged at much higher rates than normal calls and more importantly they LOOK like mobile numbers thus duping people into believing they can phone them as part of their inclusve minutes - not so.

 

Take this excerpt from Inweb Networks, one of the hundreds of service providers out there:

"How much will an 0700 number cost me?

Setting up an 0700 number is free, the caller will be charged 37.5ppm daytime, 25ppm evening and 12.5ppm weekend for dialling an 070063 number."

 

That's just one example but costs vary and may be much higher. You will find that if you look at service provider's websites they are often very cagey about 0700 number call charges, in many cases they are not given at all.

 

As for complaning, ICSTIS is merely an offshoot of Oftel and ther Oftel site is a good starting place for your complaint (ICSTIS can be accessed from the Oftel site). Furthermore, because 0700 numbers are not classed as premium rate numbers it is Ofcom and not ICSTIS that monitor 0700 numbers and charges - don't take my word for it, phone them and ask them!

 

Ofcom: 0845 456 3000 (local rate from your landline, may be chargeable from your mobile, if calling from your mobile using your inclusive minutes use 020 7981 3040 instead)

ICSTIS: 0800 500212 (free from a landline)

I only mouth my opinion, please look elsewhere for sensible advice! :)

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Just to pick up on something.. ICSTIS is not an offshoot of OFTEL (or OFCOM for that matter), it's an independent organisation funded by the telecoms industry.

If my reply or advice was helpful, please click the scales!

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DISCLAIMER: My opinions are strictly personal, and should not be taken as a substitute for individual professional legal advice on your own particular situation.

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