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    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)   EDIT:  And well done for contacting the other person to tell them what's happened.  You did the right thing
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
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dsfit

smith v's Cahoot

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I have now taken them on, having been a cahoot customer since they commenced business. Charges over 6 years with both current account and credit card account amounting to £2033. I recieved the standard fob-off letter, started legal action and they have filed an acknowledgement of service, which gives them until the 21st May to enter a defence. I am determined and will see it through. What can I expect to happen next?

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HI SMITH,

 

In my case (hanson v cahoot), they sent in a defence, which wasn't really too scary. They then offered me half the claim in the hope that I would settle, which I rejected, saying that I would be preapred to go to court. They then capitulated, saying that the claim amount (£833 in my case) was not enough to warrant them going to court.

 

I am not sure if they will deem your higher claim justification to turn up to court, though, from what I have read on these pages, it seems doubtful. Hang in there and see what happens.

 

Best of luck!

Dave

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They sent a lame defence, and offered me 50% to settle.

 

I have just emailed them a reply

 

--------------------

 

Thank you for your letter dated 17th May

 

 

I have carefully considered the contents of your letter on behalf of Abbey National plc. and have come to the conclusion that I must reject your offer of £1285.00 in full and final settlement. For your client to wish to retain 50% of a sum of money taken from my account, in effect 'my money' is wholly unacceptable. However, in light of the exceptional customer service that cahoot have offered me in the past, I would like to make an offer, without prejudice, for settlement of the case. I will accept the sum of £2330, as calculated by your client, plus £120 court fees. I am willing as a gesture of goodwill to waive the interest, which as you well know I am and will be fully entiled to should the case go before a judge. In addition I require an assurance that my acounts with Abbey National plc, trading as cahoot will not be closed.

 

Should your client decline this very reasonable offer, I will be filling in and returning the Allocation Questionnaire as soon as I receive it and have absolutely no qualms about taking the matter to Court for a judge to decide the outcome. For your information, I will not be seeking a 1 month postponement of further action so we may have more time to reach settlement.

 

You ask that I 'consider that it cannot be correct that our client cannot charge anything at all'. My case is based on the fact under law that the charges are a disproportionate penalty and therefore unenforceable as they are contrary to common law. Further, as a disproportionate penalty they are invalid under the Unfair (Contracts) Terms Act 1977 s.4 and under the Unfair Terms in Consumer Contracts Regulations 1999. Para.8 and sch.2(1)(e). In the event that the charges are not a penalty then they are unreasonable within the meaning of the Supply of Goods and Services Act 1982 s.15.

 

Should cahoot decide to bring their charges into line with OFT recommendations it would be welcomed. However I am not aware that cahoot have in fact published an amended menu of charges to reflect your view that they should at least charge something?

 

It would be interesting, for my information, if you could provide a true indication of Abbey's administrative expenses incurred as a result of me going over my overdraft limit. I realise an organisation of Abbey's standing would have analysed such costs and would appreciate it if you could furnish me with the details. As it stands this morning they still enforce penalties of up to £35 from their customers for the slightest 'transgression'. Given the automated nature of modern banking I'm sure you agree with the OFT that such sums are wholly unacceptable? Forgive me, I am sure that you are fully versed in this matter and you must understand the reluctance of banks to make a defence in court.

 

Given that this case does not set a legal precedent, the fact that I have offered your client a swift and painless means of avoiding the expense and embarassment of a court case, and the fact that I am waiving my claim to interest, I expect an answer by the close of business on Friday 19th May 2006.

 

Yours faithfully,

 

David Smith

 

---------------------

 

Let's see what happens???? Onwards and upwards!

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I WON!!!

 

They have agreed to pay me £2330! Which I'm more than happy with.

 

Thanks for all the advice on the website and from other forum users.

 

Keep at them people!!

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I WON!!!

 

They have agreed to pay me £2330! Which I'm more than happy with.

 

Thanks for all the advice on the website and from other forum users.

 

Keep at them people!!

 

Congrats :lol:

 

 

Make sure you complete the survey... http://www.consumeractiongroup.co.uk/survey.php


If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Congratulations!!

It may seem then, that if you are prepared to waiver the interest on court claims they might, just might consider paying up. Is this another feather in CAG's cap if this is this case? It is at least an option to consider, if you are willing to forfeit the interest.


Abbey - Prelim sent 17th May £2560.00 + £191.44

LBA sent 1st June

Claim Filed 27th June 3349.90 Inc Interest + Costs

Court Papers Served 3rd July

Claim Acknowledged 10th July

50% Offered 27th July

Settled Out Of Court 1st August £3080.45

Capital One - S.A.R - (Subject Access Request) request 31st July

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Congratulations!!

It may seem then, that if you are prepared to waiver the interest on court claims they might, just might consider paying up. Is this another feather in CAG's cap if this is this case? It is at least an option to consider, if you are willing to forfeit the interest.

 

I don't know what would have happened if I'd kept pursuing it but £2330 that I didn't have yesterday was good enough for me. Good luck.

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Congratulations!!

It may seem then, that if you are prepared to waiver the interest on court claims they might, just might consider paying up. Is this another feather in CAG's cap if this is this case? It is at least an option to consider, if you are willing to forfeit the interest.

 

However if you hold out for the interest due they will (IMO) pay that out too... If they didn't want to have to pay the interest they should have settled before you were forced into taking them to court to make them listen to you...

 

Obviously this does come with a slight risk that they will take it all the way to court, but I can't imagine that once they have made an offer of the full amount that they won't finally cave on the interest too...


If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Apologies dsfit if I've cast any shadows on your success...


If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Apologies dsfit if I've cast any shadows on your success...

 

No worries, Barclaycard and MBNA won't be getting off so lightly though!

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This topic was closed on 10 March 2019.

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 5132 days.

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