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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Halifax charges - where do I start.?**WON**


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Hi

 

A friend recommended I register on this site, but I can't find any information explaining how to start the process of reclaiming charges - can anyone point me in the right direction. There are so many threads I don't know where to start.

 

I tried clicking on FAQ but didn't get anywhere.!

 

Thanks

 

Dizzy

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http://www.consumeractiongroup.co.uk/index.php?option=com_content&task=view&id=46&Itemid=36

 

This could be a good place to start - it helped me. I am currently only just starting the process my self - waiting for my statements to arrive.

 

Make sure you do not rush into things - read this forum for a couple of days and make sure you are prepared before any typing is done.

 

Then when you are ready to go - start a thread on the site and ask any questions you may need to know as the people on here are great and will answer anything - there is always someone else who has had the same problem (not that you will have any).

 

Make sure you keep your thread up to date with what is happening and you will be fine.

 

GOOD LUCK

S.A.R - (Subject Access Request) sent (Recorded Delivery) - 28 December 2006

S.A.R - (Subject Access Request) Acknowlegdement received 6 January 2007

Statements received 10 February 2007

Prelim sent (Recorded Delivery) - 13 February 2007

Prelim Received - 14 February 2007

Prelim Acknowledgement received - 20 February 2007

LBA sent (Recorded Delivery) - 1 March 2007

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Welcome to the forum. You need to read as much as possible - read the FAQs and the step-by-step guide. The first letter you will need to send to the bank is the SAR, this and all other letters can be found in the bank template library. Just spend as much time as poss on here and find your way around the site, it will soon become second nature. Do not rush, take as much info in as poss and the more confident you will be when making your claim. Always ask questions - you will always get help. Good luck.

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  • 2 weeks later...

Hi

 

I'm waiting for the Halifax to send my statements. I have some already but want all from past 6 years. When I enter details on the spreadsheet, do I need to specify what the charge relates to.? On the statements I have presently, its listed as "Charges as notified" - will this suffice on the spreadsheet, as I don't know what each individual charge was for.

 

Also, I understand the bank has to supply the info within 40 days - is that calendar days or working days.?

 

Thanks....

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Thought this be useful.....

 

During my first phone call to the Halifax, I was told it would cost me £15 for the statements to be issued...when I queried this amount, I was then told it was actually £10.....3 days later (when there were funds in the account to cover the charge) it had gone down to £5.!!!

 

It seems the amount varies according to who you speak...thank heavens for sites like this which tell us THE REAL STORY.!!!

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Hi Dizzysmith

 

Well for me Halifax did charge me £15, they deducted £5 from my account. I did send them a cheque originally, but when I called them, I told them about it and they said that when they receive it they will not cash it, well funnily the buggers cashed it yesterday. Well, I will be calling them tomorrow requesting it back!!!

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when i started my claim i was told it was £5 per bank account but that was november .... might of changed to help pay these fees back!!

Time To Stick It To The Man!!

 

 

 

08/10/2006 - Halifax - S.A.R - (Subject Access Request) Sent

14/10/2006 - Halifax - S.A.R - letter back saying they have acknowledged my request

19/10/2006 - Halifax - Prelim letter wrote to the tune of £1883

04/11/2006 - Halifax - Offer received £691

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Paid £5 for all statements for joint accont mid-January

If you found my advice to be useful, then please click the scales to the left - Thank you.

 

Halifax - 13/01/2007 - Prelim sent

Halifax - 27/01/2007 - LBA

Halifax - 19/02/2007 - Filed N1

Halifax - 21/02/2007 - Telephone call from Halifax offering FULL SETTLEMENT (inc costs & 8% s.69) - RESULT!!

 

Advice & opinions given by Survivor are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The maximun amount they can charge is £10 no matter how many accounts.

 

But different brances can charge different amounts, from £5 upwards.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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  • 2 months later...

I've recently submitted my court claim against the Halifax which they acknowledged on 5th April which gives them until 3rd May to respond. I was claiming £1800 in charges (without the interest now added) and was offered £1200 the day LBA expired.

 

My rejection of their offer went to them on 29th March - yesterday I received a letter from the bank dated 23rd April, acknowledging my letter of 29th March - nice of them to do it so fast.!!

 

Basically it says, "Sorry you were unhappy with our offer - please call us to discuss."

 

Should I call them - they had plenty of time to discuss this prior to yesterday, so am I better off letting the court claim proceed.?

 

Thanks lots

 

Dizzy

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A call may not do any harm-they may want to up your offer(if you will pardon the expression).

 

Also if you do call and the offer is the same as before you can at least tell them that the court case will now proceed ansd see how they react.

 

Do not give them anymore time even if they request it.

 

Keep us posted

PPMAN159

 

If this comment has helped please click on the scales.

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and don't accept anything other than the full amount:)

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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OMIGOD.!!! I didn't need to phone them after all. I've checked my account balance today and they've repaid the full amount - £2000.!!!

 

I'm off to transfer to my savings account before they change their mind and take it back.!!

 

WOOOOOHOOOOOOOOOO.!!!!!!!!

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  • 2 months later...

Hi 40 working days for statments. Please note that in the last few weeks Halifax Bank of Scotland have started sending out a standard refusal letter with all claims.

 

To defeat this, I can confirm that if you write back stating that you are disatisfied with their response and advise them that you intend to make an immediate complaint to the Financial Services Authority, they respond very quickly with an offer of payment.

 

 

Hi

 

I'm waiting for the Halifax to send my statements. I have some already but want all from past 6 years. When I enter details on the spreadsheet, do I need to specify what the charge relates to.? On the statements I have presently, its listed as "Charges as notified" - will this suffice on the spreadsheet, as I don't know what each individual charge was for.

 

Also, I understand the bank has to supply the info within 40 days - is that calendar days or working days.?

 

Thanks....

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Hi everyone, its joemarket again. Sorry to be bothering you all but I have just received a letter from Halifax rejecting my claims for the monies ( just over £6000) they took from my account in the last six years. To them the monies are in proportion to the work/cost of administering charges to my account. I don't believe them so I have decided to fight for my money. But I need help as to what I have to do next. The rejection letter came in just 6 of the 14 days I had given them. Please urgent help required.

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Hiya joe,

The first thing you need to do is start a new thread.

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=9

 

 

This sounds like the typical rejection letter.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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