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    • Hi all..no it did not come unfortunately. The ‘seller’ Tim emailed me with the date of delivery then he rang my son yesterday asking how we all are!! He then said we would be last on the list for delivery yesterday..   My husband called him and Tim told him to ‘stop stressing’!! The car was ready to be delivered and would be with us. We offered again to collect then he said it was in a lock up and couldn’t get to it..!! Eh???   Then he called my son at 6pm yesterday to say he could not come and he would deliver it today(Tuesday 20th) as no other jobs on and 100% guarantee..!! We know it’s not coming..   I told my husband not to call him anymore as it’s making him feel really poorly which is not helping..   Oh dear we have been scammed..We found 2 reviews for Tim and his company from 2015 and one said he took his money and never received the car and the other said he ripped him off and that person had started court proceedings..    
    • Sue for damages AND a mandatory injunction. Then they can’t get around it by offering damages alone to bring the case to a close.
    • Please monitor for a reply later
    • This looks like the same email address, a warning from the UK FCA about a clone firm with the name.   https://www.fca.org.uk/news/warnings/north-state-clone-fca-authorised-firm
    • Thanks for the very thorough response.    To be honest, I didn't think it was going to be easy, never is and especially not with a company like Amazon who as you state don't have the process in place to escalate to a human to understand this. Merely having a 'bod' on chat who seemingly just regurgitates what the computer tells them to say.    (Side note) - I also noticed we are no longer included in ADR schemes on the amazon web pages for the UK.    To also clarify amazon have issued a returns label on the first damaged table saw, but this has not been collected by Hermes yet. It is currently sitting downstairs occupying 'space' along with the second one.   I would be happy to settle for a Bosch table saw.  They told me they can't order a new one as it is out of stock.  I think it is more prudent to stick to getting a Bosch Table saw in this instance and for amazon to supply it one way or another.    Also I wanted to add something, I have spoken to Bosch themselves and they criticised amazons behaviour in this, they said they are looking at picking up the table saw and replacing the top that is damaged under warranty.  However this will take around 4-6 weeks (at the moment this is an option Bosch are looking into themselves independent of amazon).  If I do go down this option can I get any discount legally from amazon for the hassle?  Or is it still better to peruse them directly and not do this?   Thanks in advance  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
      • 32 replies
    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Hazzersdad v Halifax ***WON***


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Has anyone claimed, or is in the process of claiming for more than 6 years charges? I've read on the main CAG forum of people talking about it; I cant find the thread now and wondered what the situation is.

Regards

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Have a look at the Wilkins thread that will also send you to other threads of a similar nature. It might be entitled Old DJ v Halifax?

HSBC 1st preliminary letter £3692 10.10.06 LBA sent 24.10.06

HSBC 1st Preliminary Letter £3280 10.10.06 LBA sent 24.10.06

Capital 1 SADR 11.10.006

Halifax Visa SADR 11.10.06

CITI SADR 12.10.06

HSBC Gold card SADR 23.10.06

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  • Confused 1

---------------------------

ARE YOU A BUSINESS CLAIMANT?

 

CAG NOW HAVE A BUSINESS CLAIMS FORUM !

GO HERE !

 

CAN'T FIND WHAT YOUR LOOKING FOR?

 

Look here.

Got your old T&C's ?

Visit this thread to help others.

 

-----------------------------

All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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Hi

Thanks for the above responses.

I also noticed that at the bottom of pages are "Similar Threads", I should have looked there first, sorry but I get jittery on computors.

I asked Halifax for a list of transactions, without specifying over what length of time; they sent 7 years which is the length of time the account has been open, so this is what I've claimed for.

At the moment we have the standard knock back letter stating their sorrow.

Next week they will receive the LBA.

Will update in a fortnight or so.

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Hello All

I started this thread a few weeeks ago but posted it in the general section by mistake (sorry).

Here is where we are; we have only got this far due to the people running and contributing to this site:-

sent SAR 15/12/06

recd list of transactions and charges 10/01/07

sent prelim letter and copy of statements 12/01/07

recd reply saying Halifax are sorry and will look into it 17/01/07

sent LBA with copy of statements and scedule for claim of charges (without amount of interest) 27/01/07

 

Now just waiting and reading up on the next step, issuing a court claim.

 

Good luck to all readers.

Hazzers dad

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  • 2 weeks later...

Bit of a delay now, the LBA sent recorded del hasnt turned up so resent it Monday 05/02 special del.

In cases like this do we give them another 2 weeks?

 

 

Sent S.A.R - (Subject Access Request) 15/12/06

recd list of transactions and charges 10/01/07

sent prelim letter and copy of statements 12/01/07

recd reply saying Halifax are sorry and will look into it 17/01/07

sent LBA with copy of statements and scedule for claim of charges (without amount of interest) 27/01/07

resent LBA 05/02/07

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If you have sent this twice and special delivery, just carry on as you were.

Give it 14 days then file mcol or N1.

 

The chances of 2 going missing are against the odds.

Stick to your time line, they seem to be `losing` a lot of letters lately.

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F&Q's... Read here

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Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

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If it was me i would go to the next step on the 10th. You could be sat around for another few weeks waiting for them to get back to you.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Thanks SSL for the advice.

I talked to Hazzer and he is going to phone Halifax tomorrow telling them we are proceding with the claim; the phone call will give them a chance to settle before court, which one would think would be beneficial to both parties? Logically?

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Stick to your timetable, prelim letter to claim form 28 days. Personally, I see no benefit in speaking to the bank, they only understand action, i.e. the claim form and some of the staff will tell you any old nonsense.

 

Do not let them stall you or put you to any extra trouble.

If I have been helpful please click on my star and add a comment.

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Just an update

Phone call to Halifax 09/02 to remind them that we would be going to court 12/02 with NI claim form. They said to do what we must do as they were snowed under and couldnt give any other response.

 

12/02 took N1 claim to local county court with £120

 

Sent S.A.R - (Subject Access Request) 15/12/06

recd list of transactions and charges 10/01/07

sent prelim letter and copy of statements 12/01/07

recd reply saying Halifax are sorry and will look into it 17/01/07

sent LBA with copy of statements and scedule for claim of charges (without amount of interest) 27/01/07

resent LBA 05/02/07

N1 claim to county court 12/02/07

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Now got the county court Notice of Issue.

Claim issued 12/02/07

Deemed to be served 14/02/07

Halifax have until 28/02/07 to reply - roll on.

 

Hazzers dad is out of the country from 27/02 for 4-6 weeks and Hazzer himself will continue with the claim, i'm sure with a little help from yourselves he'll get through it.

 

------------------------------------------------------------------------

Sent S.A.R - (Subject Access Request) 15/12/06

recd list of transactions and charges 10/01/07

sent prelim letter and copy of statements 12/01/07

recd reply saying Halifax are sorry and will look into it 17/01/07

sent LBA with copy of statements and scedule for claim of charges (without amount of interest) 27/01/07

resent LBA 05/02/07

N1 claim to county court 12/02/07

deemed served 14/02/07

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Hopefully they will just pay up and the money will magically appear in his account, but if not, we are all here to help, tell him to just give us a shout.;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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The way things are going with mine i will have a nice christmas......!:eek:

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Update:

Hazzer had a call from Halifax 20/02 offering £25 less than the original claim; Hazzer explained they need to pay the full amount plus interest plus £120 court fees as proceedings had begun and Halifax were deemed served on 14/02. The lady from Halifax was suprised at this (she shouldnt have been as Hazzer phoned them to advise he would be going to court). she said they would send the offer out by post anyway. To date nothing has turned up so we will be back at the local court 01/03/07.

 

Sent S.A.R - (Subject Access Request) 15/12/06

recd list of transactions and charges 10/01/07

sent prelim letter and copy of statements 12/01/07

recd reply saying Halifax are sorry and will look into it 17/01/07

sent LBA with copy of statements and schedule for claim of charges (without amount of interest) 27/01/07

resent LBA 05/02/07

N1 claim to county court 12/02/07

deemed served 14/02/07

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just to let you know the bank has had there 14 days afeter the notice of issue (court proccedings) and have not replied. i will be at the court as soon as it opens in the morning to take the next step. Hopefully it wont be to difficult from here

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  • 2 weeks later...

RESULT. The halifax eventually paid out. They put the money into my account yesterday. They were still trying to stall me till next week but i threatened them with the bailiffs and then they put the money in. So i am pleased. And to everyone there still trying just keep going.

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