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mila v Natwest Cards


mila
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Hi there all,

 

I have received a reply from NatWest cards after sending in my Preliminary letter signed by a Heather Compton-Edwards - Has anyone recieved a letter from her ?

 

Basically its a fob-off letter and I quote one paragraph :

 

"It is not our policy not to refund late payment/over limit fees that were charged previousley at a higher level at the time that the fee was incurred"

 

and they are basically saying no refund charges are due.

 

Now do I wait until the deadline date given in the preliminary letter or can I send out my LBA letter?

 

 

Any help would be welcome.

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