Abbey.....where Do I Start????

[hammers69]

HI, i have been an account holder with abbey since aug/sept 2005.i wasnt aware that i could claim back my bank charges until this morning.just started using internet banking when i looked over my last 3 months statements i found that this month i have had 6 bank charges amounting to 140quid, last month 3 charges 90quid.now usually i wouldnt have thought anything of it other than robbing so n so's, but i dread to think how much i have been charged since i have been with the abbey.the charges are for unauthorised overdraft, unpaid & cleared direct debits.am i entitled to claim? i am also worried about the consequences of making a claim.yes i have read the FAQs & i am still unsure how to go about getting started. any help would be greatly recieved.thanks

[NuttyTart1]

Hi Hammers,

 

I think that you need to read the FAQ's again!!! as well as other people's threads etc, although it is not a terrible process, it can be a hard slog and you need to be comfortable with what you are doing.

 

There is loads of help on here and people are always around to answer questions.

 

Follow the Step-by-Step's - This is the basic process.

 

And here is the Template Library where all the letter templates are kept...

 

The consequences are... you will get your money back...

 

If you are going to do this I suggest the following:

1. Read the FAQ's
   
2. Read other people's threads
   
3. Open an umbrella account
   
4. Gather as much information as you can - i.e. for as far back as you have access to, figure out how much they owe you... you will then need to request the rest in the form of the SAR (Step 1)

Good luck... and let us know how you get on

[eyespy]

Take A Look At My Thread

 

my story so far Eyespy v Abbey

 

Eyespy

[hammers69]

ok, well i phoned the abbey this morning and asked them for a summary of all my bank charges since i opened my account & they said no problem, so just waiting now.

[eyespy]

Hi

 

I hope you get them if not use the DPA template and send £10.00 to ensure they have to provide you with them all.

 

Eyespy x

[hammers69]

OK, ITS BEEN 11 DAYS & STILL NO LETTER SO I PHONED THEM AGAIN. THE ADVISOR I SPOKE TO SAID THAT THERE WAS NO REQUEST PUT ON MY ACCOUNT FOR THE SUMMARY OF CHARGES, & IT TAKES 5-6 WEEKS ANYWAY.SO THE ADVISOR PUT IN ANOTHER REQUEST TODAY & SAID THE INFO WAS HELD IN MICROFICHE BUT IT DOESNT ALWAYS TAKE 5-6 WEEK BUT AS THE DEMAND IS SO HIGH AT THE MOMENT I WILL JUST HAVE TO WAIT. SO DO I WAIT OR DO I START SENDING THE LETTERS OUT.

[eyespy]

HI there

 

welcome to Abbeyland!!

 

Have you read the letters in the templates library?

 

You need to send the DPA statement request letter qith a £10.00 cheque.

I have found that this is the only way to get them. You dont normally get them till the 11th hour, like after you have put a claim in.

 

Start sending letters from the library, do copies for yourself and send them track and trace delivery or they will say they are not received.

 

hope this helps

 

eyespy x:)

[eyespy]

 

If you read a thread by stressedlou there is a telephone number for a lady called sheena if you give her a ring she will sort out your microfiche statements she is very friendly and helpful.

 

 

look at sowerby threads

[eyespy]

hi me again

 

all Abbey links

 

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/

 

eyespy

[hammers69]

hi all, thanks for all your help.ok today i recieved bank statements from jan 05-jan07 as asked for in my telephone conversation on the 9th of feb.dont need to get any more statements as these started three months after my account was opened.now after reading through & highlighting all my charges it totals 1629.00!!!!! these charges started in sept 05 , this first month being the biggest with charges totalling 332.00 for one month!!! i cant believe they could charge me that for one month.anyway now i have my total, im off to write them a lovely letter asking for my money back. fingers crossed they dont get to arsey.xxxxxxxx

[hammers69]

oh & forgot to say, didnt have to pay anything for these statements or pay for the microfiche thingy, just phoned & asked, after the second call i got them.xxxxxx