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3UK Closing Cusstomer Call Centre


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CAG members who use the 3 network will be annyed to know that Three UK's second-level Customer Support centre, which was located in Glasgow, is being closed with the loss of 200 jobs.

 

The company are outsourcing their second-level support to the samecompany that provides first-level support, in Bombay, India. There will be no difference to customers says Three, and it is being done to improve 'customer service'.

 

Disgruntled staff are urging 3UK customers to show their support by switching to O2 once their contract expires, as this company has shown its commitment to UK call centres by just this week opening a new Glasgow facility with 1,200 staff.

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