Jump to content



  • Tweets

  • Recommended Topics

  • Posts

    • deal with it IF it ever happens...
    • Hi everybody else who has suffered from this terrible trader! I will post all of the details that I have found out about him - sorry, I got carried away by my rant. I need to look them up in my book, so will do it this evening. I have created a new thread - thanks for the advice.
    • Well, we have also been done by Yewtree Cars/James Harrison! We bought a Land Rover Discovery from him off a dealer site on 28th December 2020. He advertised it as 1 loving owner (true, I tracked him down on Facebook, really nice guy!)   throughout the advert WOW full dealership service history, WOW new cambelt, WOW new MOT, WOW full valet including decontamination clean WOW, WOW, WOW!!!   We paid £4500 for the car plus £280 for delivery from Solihull to Winchester. He sent 3 texts reminding us to ‘look after the delivery guy cuz he’s a top man’! Soon worked out that HE was the delivery guy!   They dropped the car off and scarpered. It was dark when it arrived, initial thoughts were it was disgusting inside. I have never seen such a filthy interior. He even left his sweet wrapper inside.   He drove the vehicle down to us (we thought that we were paying for a transporter). It was running on fumes, so we took it out to get fuel. Straight away noticed automatic gearbox slipping. Not a good start.   Next day messaged dealer asking for the receipt, twice, he said that he was in Dubai (in his dreams!) for 2 weeks but would send it when he got back. Before he delivered the car, he said that if we weren’t happy he would personally come and collect it.   Sent him a message (I like to keep proof of conversations) to say that we certainly weren’t happy and wanted to return it. His reply was - SOLD AS SEEN, YOU GOT A CHEAP CAR!   Thinking we would have to cut our loses, we had a new gearbox put in, only to find that the crankshaft had also gone and then the bottom part of the engine had to be replaced. Also the suspension at the front was leaking oil (mentioned as an advisory on the previous mot, which he said had been done). He forged an entry in the service book saying that it had just had a cambelt change (false Land Rover stamp), confirmed by previous owner and Land Rover.   So, after 8 weeks of being at the garage and £7000 - YES £7000! later we certainly did get a cheap car from him. Are we going to let this go? NO!   I have found out his real name and I am going to pursue him through the court until I get this money back. He is the worst kind of confidence trickster, a liar and a thief.   We will have no hesitation in scouring Solihull for him, whatever it takes.  
    • So for various reasons, which 'm happy to discuss and debate, largely driven by the available sites apparently being O/AZ, and with the 2nd dose being 10-12 weeks after the first O/AZ apparently giving very little protection from the new strains appearing O/AZ efficiency apparently being about 55-65% with one dose and Pfiser giving much better and wider protection from a single dose I'm NOT going for the O/AZ and giving up the chance of faster better protection from pfiser even if it means waiting a couple of weeks.    
    • @Andyorch   I didn't know that. Thank you.
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Petrafyde vs. NAtwest


Please note that this topic has not had any new posts for the last 5121 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi to all.

 

I thought I should title it that way as I have every intention of following this to the end.

 

Basically, NatWest bank have been scr*wing me for charges for the past ten years, and through my naivety, I thought this was acceptable, as many others obviously did!

 

I haven't got the statements yet, but I did reconsolidate once with Natwest, and take a loan which I repaid in full (about 8yrs ago) and then more recently have extended the overdraft to £1600, but am still managing to receive charges upon charges, then interest on top. More lately, bounced DD's. These are all costing me between £20 & £38 a time.

 

I would estimate "off the top of my head" that charges and interest paid would come to well over £5k (more like £10k!), however, I would prefer to carefully weigh up my options before deciding whether to go for the lot. Money is not in endless supply here, so if they are going to bully me using court costs & dragging it all out, its possible the money tree might run out!

 

Now, I'm aware I need the statement etc first, but I would like to ask a few questions if thats okay.

 

1. Is there any MO for quicker settlement that anyone has noticed? Paying the £5 for statements, or the £10 for S.R.A (is that right?) I thought I should ask, as I've been reading this site for the past couple of days and noticed varying settlement speeds via both. Sorry if its an illegitimate question, just wanted to check.

 

2. Does it matter if I telephone them to request or not?

 

This is all very new, and I'm extremely nervous and a bit scared about taking them on, but fully prepared to go as far as needs be to get back what is rightfully mine - providing the money doesn't run out :)

 

I will probably use this as a "blog" so I hope thats okay too :)

Link to post
Share on other sites
  • Replies 116
  • Created
  • Last Reply

Top Posters In This Topic

Forgot to add there, that I've already applied for a few! parachute accounts, just in case.

 

Can't take my eyes off this site, its simply amazing how long we've let this go on for!!

 

Just calculated, approx charges (not inc any I've missed) via all available transactions 01/08/06 - 22/01/07 = £619.07 6 months!

Link to post
Share on other sites

Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

Link to post
Share on other sites
Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

 

 

If I can split it into more than one claim and its viable, then I will! I shall save everything I get, and make notes on phonecalls etc.

 

I've been reading all over the past couple of days, so its all still a bit jumbled in my mind, but I think I'm getting there.

 

The plan so far initially is to:

 

1. Parachute accounts (waiting for papers to sign)

 

2. Request the charge details via S.A.R - (Subject Access Request) or Statement, whichever seems fastest.

 

3. Calculate total charges (haven't figured how to split from ADGD yet) without interest initially.

 

4. Use the 1st template to request the cash back.

 

Wait for their refusal (have noticed some people get their money back without hassle)

 

Then take it from there.

 

Am prepared to goto court etcetera, just needing to clear each step in my mind, and how to go about it.

Link to post
Share on other sites

**First Update**

 

Have telephoned Natwest tonight, for back-dated statements, however the representative was reluctant (or couldn't) go as far back as I requested (1996). So I settled for statements going from:

 

01/01/00 - 22/01/07 - Just over seven years worth, so more then I was expecting.

 

Have also written to Experian, Equifax & CallCredit PLC for my credit reports in case there is anything from the Bank (or anyone else for that matter) which shouldn't be there.

 

Representative reckons 10 working days is the norm for arrival of statements, I shall post back when they arrive. Plan is to contact them anyway if I haven't received in one weeks time.

Link to post
Share on other sites

Just a brief update:

 

Received paperwork from Nationwide & CitiBank today - gonna fill those in and send off. Only a cashcard from Nationwide, but I'm going to treat that as my parachute's parachute account if that makes sense ;)

 

Still waiting on Co-Op which is the one I want because of the Debit card.

 

Oh, and the statements of course. Would be nice if they arrived quickly so I can get the ball rolling!

 

Did I mention I've sent off for my credit reports? Only because I've been reading here - its given me the courage to at least look, and see if there is anything that shouldn't be there so I can see about getting them removed! So thank you for that.

 

Will either donate soon, or wait til I win (fingers crossed) then will make a more substantial donation.

 

Whats the worst thing at the moment really is... my printer isn't working - so its all gonna be by hand!! :-|

Link to post
Share on other sites

patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

Link to post
Share on other sites
patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

 

Cheers, I shall do - you'll probably find I'm a bit of a nuisance when it comes to checking and double checking things :oops:

Link to post
Share on other sites
I hadn;t yet, but god knows what will happen when you get the statements:D

 

:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

Link to post
Share on other sites
:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

 

Forgot to add of course, that the reason there was no cash available at the time of usage was because of £76 worth of charges which had gone onto the acc!

Link to post
Share on other sites

yeh its always the way!!!! the easiest way i found to breakdown the advantage gold fee is when u get yur statements u will scroll through them for the word charge, next to it will be the reason. for example - card misuse. then around the same date every month u will have had a charge for the advantage gold £6-£14 quid plus (if u had been over your overdraft the previous month a £28 unarranged borrwing fee added to the advantage gold fee. the unarranged borrowing fee is always 28 quid so just take that off the total amount and that will be the fee. also its the only charge they dont actually put a description against but just dates. sounds confusing but when u look at statements u will see exactly what i mean cuz i had the same problem x

 

ps the SAR isnt different to a statement as natwest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

Link to post
Share on other sites
ps the S.A.R - (Subject Access Request) isnt different to a statement as NatWest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

 

 

Thanks very much for that,

 

So it makes no difference as SAR, and normal statement request is the same? Are people paying the extra £5 for no reason?

Link to post
Share on other sites

well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the sar else i guess they could use it as a defence - cover your butt. in reality though natwest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from natwest and several hundreds from virgin x

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

Link to post
Share on other sites
well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the S.A.R - (Subject Access Request) else i guess they could use it as a defence - cover your butt. in reality though NatWest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from NatWest and several hundreds from virgin x

 

Well, I've requested the statements back to 2000, so there are seven years worth winging their way. Getting a wee bit confused now because I'm sure someone else in chat said it was alright to just request the statements :confused:

 

Maybe I should send off the SAR aswell... ?

Link to post
Share on other sites

in reality the statements really are all u need. but imagine if it went to court and corbetts say well mr judge its cost our clients hundreds if not thousands in letters and phone calls to mr petrafyde because of the way he managed his account, u cant then turn around and say well actually i requested that information and u havent provided any evidence of this. if u asked for it. the likeliness of this happeneing is very very unlikely but its best to cover yourself. but the long and short of it is u only need your statements with natwest. however when i claimed off virgin they dont even send u statements from a sar they send u a breakdown of charges etc.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

Link to post
Share on other sites

Well! What a morning. First batch of statements arrived, so I've done a brief summary of charges.

 

They came in the standard white envelope, not crushed etc, however there are many duplicated pages, and it goes only from;

 

17th Nov 2000 (I wanted January) - 4th October 2002.

 

Are the duplicate pages genuine error? I've not noticed this before when I've requested a back-dated statement.

 

I'll be back on the phone later though, if they can't send the whole lot out there will be ructions. I think they've messed me about enough.

 

Also got a chance to review just how spendthrift I was :( I do feel bad about it, and its hard telling myself to continue really when a lot of it back then was through card misuse.

 

Anyway, total going from the above dates comes to; £1,097.07

 

I took a loan out to pay back what I owed, which was paid in full obviously - but the interest I had to pay each month was rather staggering, aswell as the repayment. Is that standard practice? Pay the loan, and interest aswell?

 

Also I've noticed a "PLP Premium" dated the same day as the loan - can anyone explain to me what that is? To the tune of £186,00.

 

Many thanks

Link to post
Share on other sites

Okay - getting very confused now. Putting together a mock spreadsheet of charges so far, so I can get an idea of what to do when I get the rest.

 

How on earth do I know which interest level to claim for?

Do I need to alter the interest rate on the spreadsheets? (Thank you to Vamp by the way for providing those)

 

My overdraft is currently between 1,000-4,999.

 

I have ADGD account. I have had ADGD less than a year. I am wondering if I should class all charges at the lower rate of 15.8% because I'm not sure my brain can compute how to work out which charge deserves which interest rate!!

 

Where does 8% come in? I'm seeing that everywhere - I'm being charged double that! Aren't I?

 

Do I add interest to ALL penalties, or just to certain ones?

 

I am trying very hard to take this info in through reading on the site, and my brain is simply not taking it in.

 

So sorry to be a nuisance :(

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...