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    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
    • Hello CAG, Bit of a long post, may want to get a cuppa before starting reading... 😁   after being a lurker for many years and trying never to get into a mess with credit cards like i did 20 years ago, i've got myself into a mess with Amex... I've tried being open and honest with them, but now getting the feeling they are messing me around.    Its not a chargecard, but a Nectar Credit Card with them. TAKEN out 2016. Balance is just under £15k as of today, was almost at £17k.  Debt still owed by Amex, not been sent to NCO/Arrow etc - YET...    Background (short version): Was all fine with more than min. payment (£500 or so), being made until April 2020 when a number of things reduced my monthly salary from work (mainly, take a pay cut or be made redundant), so I soon quickly realised i needed to tighten my belt quickly. Phoned Amex, advisor said nothing they could do except Payment Holiday. Was put onto that for 3 months, told that Amex will be in touch at the end to restart payments. I asked about interest being stopped/frozen/reduced - not possible. So agreed to payment holiday to give me breathing space. 3 months came and went, no contact from Amex... No payments made, interest still racking up at around £300 a month...    Rang Amex back (July 2020), we cant do anything today because your in the middle of the statement cycle call back next week. Called back week after, no solution yet (i asked about things i seen on Amex US website = Regain program - basically freeze card, lower interest rate and pay a set amount for 12 months - more about this later) > Not available in UK yet.   Want to stay on payment holiday Mister B? I asked if there was any way interest could be stopped as this is making the balance increase and increase. No. Do you want to stay on Payment Holiday? Ok. (Bear in mind, if i came off Payment holiday. Minimum Payment was around £570 per month.  So, stayed on payment holiday... Didnt hear anything from Amex again. Called back up in September 2020. Please call back in October after 10th and we can assist.   Called back after October 10, went through loads of stuff, different options etc, was warned that Payment Holiday might not be extended much longer, but now have a program. Worked out with Amex woman that i could pay around £200 per month. But please stop interest - no we cant but we can reduce this down to 9.9APR instead of 23%... . Amex woman said she needed to submit details to 'Seniors' at Amex, please call back next week for update.   Called back week after, advised that first Amex woman was wrong and had made mistakes, shouldn't have told me what she had told me, £200 is too low, minimum would be £389 per month for 12 months or account will default. Told Amex woman 2 that couldn't afford it, went through this last time, etc etc. Amex woman 2 went off, came back, £329.74 is minimum they can possibly accept, 12 months at that amount per month and interest would be lowered, but not stopped. If you dont take out this 'Program' then account will default and will be passed to NCO or Arrow (I hate them both).  Went off, tried to get loans etc, all refused. Rang Amex back, reluctantly agreed so i can keep credit rating at 'good'.  So, been paying since Nov 2021 @ £329.74.    Letter arrived in December - due to out mess up with moving accounts around whilst on payment holiday, we are going to give you £3074 back. Logged into account, only £30.74 refunded, not £3074. Phoned Amex cos thought it was a joke/mistake - Spoke to some bloke - Oh dont worry, the rest will be applied to account automatically in 7 days. he advised was genuine but then got cut off during call. Called back, spoke to some other bloke, yes, looks genuine but please hold... Came back 10 minutes later. Oh, its a mis-print, you are not the only customer to receive one of these. Each should have been £30.74 not £3074. Me = Gutted.    Wrote a letter to Amex saying how dissatisfied i was with general customer service and felt they were incompetent, blah blah etc. Final response received, Complaint partially upheld, heres £150 credit because we were a bit silly, but thats it. IF your still not happy, go to FOS. Opened a case with FOS... Have sent them the complaint letter to them and have had a call from them about this... FOS are backlogged though and will take another 3 months for complaint to be looked at by them.   Let me make this 100% clear, fully admit to owning the debt, yep, ive spent this money (wish I knew what on, cos having got much to show from it - just general stuff and holidays)... Not trying to shirk out of it, trying my best to keep up with re-payments but im really struggling. After I got paid on 1st April, after paying all outgoings i had £9.83 left in current account so am having to go into overdraft each month which is just a vicious circle.  I would really like to NOT have to down the default route and trash my credit rating and then have to deal with the morons at NCO / Arrow etc.    Meanwhile, this is where I need the advice of the CAG experts... - Credit Limit increases... These were coming every few months and it was just being upped and upped and upped. Credit limit eventually was stopped at £15,400. Some of the increases I never even received letter for, just noticed when I logged into account. >>>> Would this be a case for irresponsible lending?   - Stopping interest - I've read something on FCA site that they recommend (not policy) that if a customer is put onto a payment holiday then they recommend freezing interest for customer so the debt doesn't continue to build. I've asked time and time again, Amex just refuse.  >>>> Any tips on how to get Amex to play ball?    - Full & Final/Short settlement I've rung Amex today, told them I might be able to pay it off. Initially they said full balance, i then pushed, they then said they would accept 80% of balance, pushed them a bit more, got it down to 70%. >>> Surprised, and then very surprised they would accept 70%, anyone else think this is a bit odd? Normally they wont budge, or they wont budge from their first offer... Could their be something wrong on account (missing CCA etc?), or do they want rid of me and account as much as I do with them?   - Cant really keep going at these £329.74 repayments. Something is going to have to give somewhere. I believe they wont go any lower and they will just default it i send £100 instead of £329 and send it out to NCO/Arrow. This might not be a too bad thing though because this would stop the interest right? Anyone thoughts on this?    Anyone think of anything else I could try with them? Again, its still with Amex, not defaulted or anything yet, yep, its all my own fault, i've spent the money, dont deny that, just feel Amex have took advantage etc.   Many thanks for reading. Any advice is greatly appreciated.   Kr, Mista B.     
    • Ok so we have complained to HMRC but were still no further forward with getting the P45/P60. We need this as DVLA has said they need more proof of who he is before giving him a provisional license.  What more can l do. 
    • Hi All   just looking for some advice. I bought a used Porsche Boxster from one of Marshall motor group’s Audi dealers (can I name them?) recently and was assured that it received a major service in October 2020 in line with the manufacturers requirements. The service book confirms this. The dealer also told me on the phone that they have a 6 month rule with any mot or service being done if due within this period which assured me when making an offer over the phone on the car that it wouldn’t need anything doing for a while as I recall saying that.   However, digging through the receipts post delivery I saw that the service was in fact minor and after calling the specialist who serviced it in Oct both they (Sheepishly) and the invoice confirmed that the car did not receive new spark plugs, an air filter, brake fluid replacement or a new fan belt which have now all fallen due and hence the major service due warning light. Had I not investigated this then the car would have potentially gone another 4 years, so 8 in total without some of these items being done.   i emailed the salesman to ask what they would propose to do. The matter is complicated by my living 450 miles away in Scotland, and 200 from their nearest branch, a Mercedes dealer in the Lake District, so I suggested getting my cheapest local specialist to do the works that have fallen due, however I have received no response.   Whilst I am still within my 30 days i don’t want to reject the car, which is otherwise perfect, but the fact remains that the Audi 150 point check only asks for upcoming mot’s to be checked and not services and surely you wouldn’t buy an approved used car and expect to have the service light come on 2 weeks later and have to spend almost £500 putting it right.   i would really appreciate some advice on next steps and perhaps who to escalate this to. Meantime the car is booked in for 2 weeks time to get the work done at the cheapest reputable place I could find.   Many, many thanks in advance
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Petrafyde vs. NAtwest


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Hi to all.

 

I thought I should title it that way as I have every intention of following this to the end.

 

Basically, NatWest bank have been scr*wing me for charges for the past ten years, and through my naivety, I thought this was acceptable, as many others obviously did!

 

I haven't got the statements yet, but I did reconsolidate once with Natwest, and take a loan which I repaid in full (about 8yrs ago) and then more recently have extended the overdraft to £1600, but am still managing to receive charges upon charges, then interest on top. More lately, bounced DD's. These are all costing me between £20 & £38 a time.

 

I would estimate "off the top of my head" that charges and interest paid would come to well over £5k (more like £10k!), however, I would prefer to carefully weigh up my options before deciding whether to go for the lot. Money is not in endless supply here, so if they are going to bully me using court costs & dragging it all out, its possible the money tree might run out!

 

Now, I'm aware I need the statement etc first, but I would like to ask a few questions if thats okay.

 

1. Is there any MO for quicker settlement that anyone has noticed? Paying the £5 for statements, or the £10 for S.R.A (is that right?) I thought I should ask, as I've been reading this site for the past couple of days and noticed varying settlement speeds via both. Sorry if its an illegitimate question, just wanted to check.

 

2. Does it matter if I telephone them to request or not?

 

This is all very new, and I'm extremely nervous and a bit scared about taking them on, but fully prepared to go as far as needs be to get back what is rightfully mine - providing the money doesn't run out :)

 

I will probably use this as a "blog" so I hope thats okay too :)

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Forgot to add there, that I've already applied for a few! parachute accounts, just in case.

 

Can't take my eyes off this site, its simply amazing how long we've let this go on for!!

 

Just calculated, approx charges (not inc any I've missed) via all available transactions 01/08/06 - 22/01/07 = £619.07 6 months!

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Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

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Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

 

 

If I can split it into more than one claim and its viable, then I will! I shall save everything I get, and make notes on phonecalls etc.

 

I've been reading all over the past couple of days, so its all still a bit jumbled in my mind, but I think I'm getting there.

 

The plan so far initially is to:

 

1. Parachute accounts (waiting for papers to sign)

 

2. Request the charge details via S.A.R - (Subject Access Request) or Statement, whichever seems fastest.

 

3. Calculate total charges (haven't figured how to split from ADGD yet) without interest initially.

 

4. Use the 1st template to request the cash back.

 

Wait for their refusal (have noticed some people get their money back without hassle)

 

Then take it from there.

 

Am prepared to goto court etcetera, just needing to clear each step in my mind, and how to go about it.

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**First Update**

 

Have telephoned Natwest tonight, for back-dated statements, however the representative was reluctant (or couldn't) go as far back as I requested (1996). So I settled for statements going from:

 

01/01/00 - 22/01/07 - Just over seven years worth, so more then I was expecting.

 

Have also written to Experian, Equifax & CallCredit PLC for my credit reports in case there is anything from the Bank (or anyone else for that matter) which shouldn't be there.

 

Representative reckons 10 working days is the norm for arrival of statements, I shall post back when they arrive. Plan is to contact them anyway if I haven't received in one weeks time.

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Just a brief update:

 

Received paperwork from Nationwide & CitiBank today - gonna fill those in and send off. Only a cashcard from Nationwide, but I'm going to treat that as my parachute's parachute account if that makes sense ;)

 

Still waiting on Co-Op which is the one I want because of the Debit card.

 

Oh, and the statements of course. Would be nice if they arrived quickly so I can get the ball rolling!

 

Did I mention I've sent off for my credit reports? Only because I've been reading here - its given me the courage to at least look, and see if there is anything that shouldn't be there so I can see about getting them removed! So thank you for that.

 

Will either donate soon, or wait til I win (fingers crossed) then will make a more substantial donation.

 

Whats the worst thing at the moment really is... my printer isn't working - so its all gonna be by hand!! :-|

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patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

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patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

 

Cheers, I shall do - you'll probably find I'm a bit of a nuisance when it comes to checking and double checking things :oops:

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I hadn;t yet, but god knows what will happen when you get the statements:D

 

:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

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:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

 

Forgot to add of course, that the reason there was no cash available at the time of usage was because of £76 worth of charges which had gone onto the acc!

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yeh its always the way!!!! the easiest way i found to breakdown the advantage gold fee is when u get yur statements u will scroll through them for the word charge, next to it will be the reason. for example - card misuse. then around the same date every month u will have had a charge for the advantage gold £6-£14 quid plus (if u had been over your overdraft the previous month a £28 unarranged borrwing fee added to the advantage gold fee. the unarranged borrowing fee is always 28 quid so just take that off the total amount and that will be the fee. also its the only charge they dont actually put a description against but just dates. sounds confusing but when u look at statements u will see exactly what i mean cuz i had the same problem x

 

ps the SAR isnt different to a statement as natwest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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ps the S.A.R - (Subject Access Request) isnt different to a statement as NatWest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

 

 

Thanks very much for that,

 

So it makes no difference as SAR, and normal statement request is the same? Are people paying the extra £5 for no reason?

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well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the sar else i guess they could use it as a defence - cover your butt. in reality though natwest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from natwest and several hundreds from virgin x

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the S.A.R - (Subject Access Request) else i guess they could use it as a defence - cover your butt. in reality though NatWest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from NatWest and several hundreds from virgin x

 

Well, I've requested the statements back to 2000, so there are seven years worth winging their way. Getting a wee bit confused now because I'm sure someone else in chat said it was alright to just request the statements :confused:

 

Maybe I should send off the SAR aswell... ?

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in reality the statements really are all u need. but imagine if it went to court and corbetts say well mr judge its cost our clients hundreds if not thousands in letters and phone calls to mr petrafyde because of the way he managed his account, u cant then turn around and say well actually i requested that information and u havent provided any evidence of this. if u asked for it. the likeliness of this happeneing is very very unlikely but its best to cover yourself. but the long and short of it is u only need your statements with natwest. however when i claimed off virgin they dont even send u statements from a sar they send u a breakdown of charges etc.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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Well! What a morning. First batch of statements arrived, so I've done a brief summary of charges.

 

They came in the standard white envelope, not crushed etc, however there are many duplicated pages, and it goes only from;

 

17th Nov 2000 (I wanted January) - 4th October 2002.

 

Are the duplicate pages genuine error? I've not noticed this before when I've requested a back-dated statement.

 

I'll be back on the phone later though, if they can't send the whole lot out there will be ructions. I think they've messed me about enough.

 

Also got a chance to review just how spendthrift I was :( I do feel bad about it, and its hard telling myself to continue really when a lot of it back then was through card misuse.

 

Anyway, total going from the above dates comes to; £1,097.07

 

I took a loan out to pay back what I owed, which was paid in full obviously - but the interest I had to pay each month was rather staggering, aswell as the repayment. Is that standard practice? Pay the loan, and interest aswell?

 

Also I've noticed a "PLP Premium" dated the same day as the loan - can anyone explain to me what that is? To the tune of £186,00.

 

Many thanks

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Okay - getting very confused now. Putting together a mock spreadsheet of charges so far, so I can get an idea of what to do when I get the rest.

 

How on earth do I know which interest level to claim for?

Do I need to alter the interest rate on the spreadsheets? (Thank you to Vamp by the way for providing those)

 

My overdraft is currently between 1,000-4,999.

 

I have ADGD account. I have had ADGD less than a year. I am wondering if I should class all charges at the lower rate of 15.8% because I'm not sure my brain can compute how to work out which charge deserves which interest rate!!

 

Where does 8% come in? I'm seeing that everywhere - I'm being charged double that! Aren't I?

 

Do I add interest to ALL penalties, or just to certain ones?

 

I am trying very hard to take this info in through reading on the site, and my brain is simply not taking it in.

 

So sorry to be a nuisance :(

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