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    • thanks for the info. I thought that might be the case.    I have been at the same address since 2009.    in 2010 they wrote to an address that I lived at in 2008 and left in 2009. I assumed they collected that address from the electoral roll maybe. after investigation this is the address where they secured the CCJ at.    The SB MCOL success in 2015 was from the same current address I am at now (and since 2009 ) and is the same address that they are writing to now.    so no I have not moved, they just didn't write/contact for a long time   thanks Dave  (thanks for the info and your time I have made a donation through PayPal)    
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    • Have you had the property valued.....what's its worth ?  If he agrees to nothing and signs nothing he is legally entitled to 50% of the value anyway.
    • My car was on road outside my house.  i took the loan out october 2019, never defaulted till June 2020. Requested payment holiday which they granted, still struggle due to Covid.   on the paper work it says I took 2000 and pay back 175, a month. I actually only had 1200 at 105 a month. They never sent me new paper work.   Hence kept telling me wrong settlement figures or would not send you settlement figures, then another date would pass. 
    • Hi All,  I would appreciate a bit of advice re a speeding offence.    I lease a vehicle and the leasing company received a Notice of Intended Prosecution (NIP) dated  7/1/21  relating to an alleged offence speeding offence (fixed camera) on 12/12/20.   As soon as I heard from the police, I wrote back and informed them that the notice was well over the 14 days set out by the Road Traffic Act. and sent them a copy of the notice issued to the leasing company dated 7/1/21.   The police persisted in simply replying and advising me that the it was issued within 14 days! After four letters from me, asking them to explain how this could possibly be within 14 days, they eventually put a bit more meat on the bone and said that an NIP was sent out on the 15/12/20, which would, of course, be within the statutory time.    I then contacted the leasing company again,  and they have confirmed that the only NIP that they received was on 7/1/21, otherwise, they would have contacted me earlier!     The NIP dated 7/1/21 presents as an original notice, not a reminder; not sure if that is relevant.    Any suggestions as to how to deal with this one?     Many thanks.      
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Petrafyde vs. NAtwest


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Hi to all.

 

I thought I should title it that way as I have every intention of following this to the end.

 

Basically, NatWest bank have been scr*wing me for charges for the past ten years, and through my naivety, I thought this was acceptable, as many others obviously did!

 

I haven't got the statements yet, but I did reconsolidate once with Natwest, and take a loan which I repaid in full (about 8yrs ago) and then more recently have extended the overdraft to £1600, but am still managing to receive charges upon charges, then interest on top. More lately, bounced DD's. These are all costing me between £20 & £38 a time.

 

I would estimate "off the top of my head" that charges and interest paid would come to well over £5k (more like £10k!), however, I would prefer to carefully weigh up my options before deciding whether to go for the lot. Money is not in endless supply here, so if they are going to bully me using court costs & dragging it all out, its possible the money tree might run out!

 

Now, I'm aware I need the statement etc first, but I would like to ask a few questions if thats okay.

 

1. Is there any MO for quicker settlement that anyone has noticed? Paying the £5 for statements, or the £10 for S.R.A (is that right?) I thought I should ask, as I've been reading this site for the past couple of days and noticed varying settlement speeds via both. Sorry if its an illegitimate question, just wanted to check.

 

2. Does it matter if I telephone them to request or not?

 

This is all very new, and I'm extremely nervous and a bit scared about taking them on, but fully prepared to go as far as needs be to get back what is rightfully mine - providing the money doesn't run out :)

 

I will probably use this as a "blog" so I hope thats okay too :)

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Forgot to add there, that I've already applied for a few! parachute accounts, just in case.

 

Can't take my eyes off this site, its simply amazing how long we've let this go on for!!

 

Just calculated, approx charges (not inc any I've missed) via all available transactions 01/08/06 - 22/01/07 = £619.07 6 months!

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Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

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Welcome to the CAG family. There are many ways to deal with a claim of this size. Normally most people go back 6 years otherwise you are into the Statute of Limitations, there is a thread with regards to this so have a look of it if that is what you are looking at. What you will need to do is split the claim up ie furthest away from today first to keep it under the 5 k small claims limit. If you are claiming contractual interest then there is a thread on that as well which is worth a read. Good Luck and keep us updated. By the way better to keep everything in writing. paper trail and all

 

 

If I can split it into more than one claim and its viable, then I will! I shall save everything I get, and make notes on phonecalls etc.

 

I've been reading all over the past couple of days, so its all still a bit jumbled in my mind, but I think I'm getting there.

 

The plan so far initially is to:

 

1. Parachute accounts (waiting for papers to sign)

 

2. Request the charge details via S.A.R - (Subject Access Request) or Statement, whichever seems fastest.

 

3. Calculate total charges (haven't figured how to split from ADGD yet) without interest initially.

 

4. Use the 1st template to request the cash back.

 

Wait for their refusal (have noticed some people get their money back without hassle)

 

Then take it from there.

 

Am prepared to goto court etcetera, just needing to clear each step in my mind, and how to go about it.

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**First Update**

 

Have telephoned Natwest tonight, for back-dated statements, however the representative was reluctant (or couldn't) go as far back as I requested (1996). So I settled for statements going from:

 

01/01/00 - 22/01/07 - Just over seven years worth, so more then I was expecting.

 

Have also written to Experian, Equifax & CallCredit PLC for my credit reports in case there is anything from the Bank (or anyone else for that matter) which shouldn't be there.

 

Representative reckons 10 working days is the norm for arrival of statements, I shall post back when they arrive. Plan is to contact them anyway if I haven't received in one weeks time.

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Just a brief update:

 

Received paperwork from Nationwide & CitiBank today - gonna fill those in and send off. Only a cashcard from Nationwide, but I'm going to treat that as my parachute's parachute account if that makes sense ;)

 

Still waiting on Co-Op which is the one I want because of the Debit card.

 

Oh, and the statements of course. Would be nice if they arrived quickly so I can get the ball rolling!

 

Did I mention I've sent off for my credit reports? Only because I've been reading here - its given me the courage to at least look, and see if there is anything that shouldn't be there so I can see about getting them removed! So thank you for that.

 

Will either donate soon, or wait til I win (fingers crossed) then will make a more substantial donation.

 

Whats the worst thing at the moment really is... my printer isn't working - so its all gonna be by hand!! :-|

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patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

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patience is a virtue so take your time and be prepared. This is the time of preparation for the next stages ahead. Please read the FAQ's carefully and thoroughly and other peoples threads that have won.

 

Cheers, I shall do - you'll probably find I'm a bit of a nuisance when it comes to checking and double checking things :oops:

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I hadn;t yet, but god knows what will happen when you get the statements:D

 

:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

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:D :D I'm terrified actually - scared how to work the charges out (am on ADGD) and want it precise.. have looked at the thread you pointed me to, and its still not completely clear. Charges are ranging from £12-£40.

 

Unsure how to work out which interest rate to use, but I'll probably find out with more reading I guess :cool:

 

I think I had a card misuse charge this month (not had one for years) and its beyond me how they can allow me to take money from an account with a debit card, that doesn't have it to begin with? I had absolutely no idea I didn't have enough cash in the acc at the time, and didn't find out I was charged for this, until I perused the statements online last night!

 

Forgot to add of course, that the reason there was no cash available at the time of usage was because of £76 worth of charges which had gone onto the acc!

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yeh its always the way!!!! the easiest way i found to breakdown the advantage gold fee is when u get yur statements u will scroll through them for the word charge, next to it will be the reason. for example - card misuse. then around the same date every month u will have had a charge for the advantage gold £6-£14 quid plus (if u had been over your overdraft the previous month a £28 unarranged borrwing fee added to the advantage gold fee. the unarranged borrowing fee is always 28 quid so just take that off the total amount and that will be the fee. also its the only charge they dont actually put a description against but just dates. sounds confusing but when u look at statements u will see exactly what i mean cuz i had the same problem x

 

ps the SAR isnt different to a statement as natwest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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ps the S.A.R - (Subject Access Request) isnt different to a statement as NatWest dont keep any recrds of manual interventions so u will receive your statements and nothing else there is no other document that shows your charges.

 

 

Thanks very much for that,

 

So it makes no difference as SAR, and normal statement request is the same? Are people paying the extra £5 for no reason?

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well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the sar else i guess they could use it as a defence - cover your butt. in reality though natwest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from natwest and several hundreds from virgin x

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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well yes but no - the thing is u need it incase u go to court to prove that u have asked for everything listed on the S.A.R - (Subject Access Request) else i guess they could use it as a defence - cover your butt. in reality though NatWest dont keep a record on any manual interventions etc so all u get is your statements - cover all angles and send the SAR to be sure though. the cag way is the right way!!! it works and ive had over 2000 from NatWest and several hundreds from virgin x

 

Well, I've requested the statements back to 2000, so there are seven years worth winging their way. Getting a wee bit confused now because I'm sure someone else in chat said it was alright to just request the statements :confused:

 

Maybe I should send off the SAR aswell... ?

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in reality the statements really are all u need. but imagine if it went to court and corbetts say well mr judge its cost our clients hundreds if not thousands in letters and phone calls to mr petrafyde because of the way he managed his account, u cant then turn around and say well actually i requested that information and u havent provided any evidence of this. if u asked for it. the likeliness of this happeneing is very very unlikely but its best to cover yourself. but the long and short of it is u only need your statements with natwest. however when i claimed off virgin they dont even send u statements from a sar they send u a breakdown of charges etc.

NatWest (CLAIM 1) - £2181.24 SETTLED IN FULL

VIRGIN MBNA - £377 SETTLED IN FULL + INTEREST

NATWEST (CLAIM 2) - £1008.30 - SETTLED IN FULL

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Well! What a morning. First batch of statements arrived, so I've done a brief summary of charges.

 

They came in the standard white envelope, not crushed etc, however there are many duplicated pages, and it goes only from;

 

17th Nov 2000 (I wanted January) - 4th October 2002.

 

Are the duplicate pages genuine error? I've not noticed this before when I've requested a back-dated statement.

 

I'll be back on the phone later though, if they can't send the whole lot out there will be ructions. I think they've messed me about enough.

 

Also got a chance to review just how spendthrift I was :( I do feel bad about it, and its hard telling myself to continue really when a lot of it back then was through card misuse.

 

Anyway, total going from the above dates comes to; £1,097.07

 

I took a loan out to pay back what I owed, which was paid in full obviously - but the interest I had to pay each month was rather staggering, aswell as the repayment. Is that standard practice? Pay the loan, and interest aswell?

 

Also I've noticed a "PLP Premium" dated the same day as the loan - can anyone explain to me what that is? To the tune of £186,00.

 

Many thanks

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Okay - getting very confused now. Putting together a mock spreadsheet of charges so far, so I can get an idea of what to do when I get the rest.

 

How on earth do I know which interest level to claim for?

Do I need to alter the interest rate on the spreadsheets? (Thank you to Vamp by the way for providing those)

 

My overdraft is currently between 1,000-4,999.

 

I have ADGD account. I have had ADGD less than a year. I am wondering if I should class all charges at the lower rate of 15.8% because I'm not sure my brain can compute how to work out which charge deserves which interest rate!!

 

Where does 8% come in? I'm seeing that everywhere - I'm being charged double that! Aren't I?

 

Do I add interest to ALL penalties, or just to certain ones?

 

I am trying very hard to take this info in through reading on the site, and my brain is simply not taking it in.

 

So sorry to be a nuisance :(

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