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Jezmond Vs Egg


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Sent DPA off.

 

T-minus 40 days and counting.

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Good Luck. The hassle I had with Egg is detailed on a different thread - but keep at it - its worth it.

HSBC, FS £100

Hfax Credit Card Full Settlement £330

Lloyds FS £503 (had to do moneyclaim + allocation questionaires

Halifax Full Settlement £979

Lloyds Credit Card Moneyclaim raised.

 

03/05/06 Fraud case with Egg resolved after 2 1/2 months!, full refund of fraud amount+interest+charges (£1060). Apology and cheque for £300 - BBC Working Lunch helped scare them into action.

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  • 2 weeks later...

Just recieved a letter (Your Data Subject Information Request (DSIR)) asking for me to prove my identification?

 

I find that amazing since the address they send my statements to and the address that has been registered on there system for over 5 years is the address i asked them to send the data to????? Bonkers!

 

 

Identification:

A bank, building society or credit card statement.

A store card statement

A utility bill

 

Shall i send them one of my egg statements!? lol Better not since that my also add to delays.

 

What the DSIR letter does say:

 

"What information will be included in the Data Subject Information Request?

You will recieve a copy of all personal data we hold about you on our computer or paper files, along with a set of explanation notes. This data may include, as applicable, the following products:" blah blah

 

So that all sounds very promising, until i read....

 

"What happens now?

Once we have recived your identification document we will begin processing your request. We will provide your data within 40 Calendar days of recieveing your completed form and fee"

 

What bloody form!!!!

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Guest Lueeze

They have done this for others too! Call them and ask them for the form, as they obviously forgot?? to include it.

 

Remind them on the phone and when you send the form back that they have to comply within the time limit from when they had your letter and payment.

 

They are being very difficult, but its easier to just fill it in and get it sorted TBH!

 

Good Luck

 

Lou xxx

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But what is on the form?

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Guest Lueeze

God knows! I dont have an egg claim, best asking/searching the egg forum, but people have heard of it before!

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This is all crap. All they need for identity verification on a DPA request is your signature.

 

EDIT: This may not be correct ) i have since seen differing views on this.

 

I don't believe the form rubbish either. Do what I did - send them a message using the secure messaging on their site. This definitely identifies you as you have to be logged in to your account.

If you found this post useful please click on the scales above.

 

Egg - £400 - Prelim sent. On hold.

Mint - On the list Est £800

GE Capital - On the list (3 accounts!) Est £4000

 

MBNA - £545 Prelim sent 13/11/2006

LBA sent 1/12/2006

£350 partial payment received 18/12/2006.

Full settlement received 20/1/07

 

NatWest - Est £4000 not incl interest

Data Protection Act Sent 10/1/07

Statements received 24/1/07

Prelim sent 3/2/07

Full Settlement received 22/2/07

 

The contents of this post are the sole opinions of The Cornflake and not necessarily the opinions of any other members of this group. They do not constitute sound legal or financial advice and if in doubt you are advised to seek advice from a qualified professional

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Guest Lueeze

Im afraid, Egg use this to stall, but it is legal, and they can do this! I suggest complying with it as soon as you can, so you dont have further delays.

 

Lou xx

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i sent egg an email through online banking and got my copy statements within 10 days, I have since had the no can do letter and now I am filing my money claim.

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Just posted this through online banking:

 

FAO Jenny Gordon / E. Ewell

 

With the regard to your request for identification for the DSIR, i believe my signature in my previous letter should be enough for the DSIR request. Also the documents you asked for(Identification - statements) i believe to be delay tatic and as such will be reporting this incident to the OFT. Also i would like to point out that the address you should be sending the documents to is the one that is reqistered with egg and is were egg send my statements.

 

My letter dated the 8 May asking for DSIR still stands and from today you have left 30 days to comply with my request and counting.....

 

Also the letter you sent mentions a form to fill in, there was no form provided (Another delay tatic?) nor do i believe i need to fill in a form.

 

Please accept this secure message as proof of who i am and that the requested for the DSIR documentation is legitimate.

 

I look forward to reciving the requested DSIR documents.

 

Regards

 

Jeremy

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Did you send your £10 ???

If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Yes i sent a cheque with the original DPA request. They have cashed it as i can see on my bank statement.

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Egg response via online secure mail:

 

To ensure you get the right answer to your question, I've passed your message on

o our Account Servicing Team. I've asked that they contact you shortly.

 

Thanks for your message.

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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  • 4 weeks later...

Sent another secure chaser email.

 

As i still have not recieved any of my statements, nor a reply to my last email asking with this form is.

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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sent my proof of ID off two days ago. Got letter through today telling me that they are now in the process of retrieving the relevant information and will send it to me within the next 40 callendar days.

 

P.S the letter arrived open or it had never been sealed.

alexthekid

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I had confirmation yesterday the ID was not required if using secure messaging to request it. Of course statements haven't arrived yet but the did say 4 -5 days.

Egg Data Protection Act Statements arrived. On hold.

 

Halifax - Moneyclaim £3100

 

Amex to Remove Default - acknowledged didn't issue correct documents - default removed :) . £135 paid in full without Court

 

I'm on a roll now :rolleyes:

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Who did you get that confirmation from ? Was it in writing ?

If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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Who did you get that confirmation from ? Was it in writing ?

 

I got this via Egg Secure message (took a screen dump as proof in case it went missing like others have reported)

 

I've requested that the 'Data Subject Information' is sent to your home address in the next 4-5 working days.

 

"There is no need to provide identification in a secure message and the system is as secure as a civilian system can be.

 

I trust this helps and if I can be of any further help, please let me know.

 

Regards

 

David Ceney

Internet Customer Services "

 

Does that help?

Egg Data Protection Act Statements arrived. On hold.

 

Halifax - Moneyclaim £3100

 

Amex to Remove Default - acknowledged didn't issue correct documents - default removed :) . £135 paid in full without Court

 

I'm on a roll now :rolleyes:

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Well it certainly answers a lot of questions people have had about secure messaging and ID in respect of these DPA requests with Egg...

If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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I got this via Egg Secure message (took a screen dump as proof in case it went missing like others have reported)

 

I've requested that the 'Data Subject Information' is sent to your home address in the next 4-5 working days.

 

"There is no need to provide identification in a secure message and the system is as secure as a civilian system can be.

 

I trust this helps and if I can be of any further help, please let me know.

 

Regards

 

David Ceney

Internet Customer Services "

 

Does that help?

 

what is a screen dump ? if its a picture , as I think it is would it be possible for you to send a copy of iy to [email protected] as this could help a lot of people who are having problems with egg .

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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A screen dump is a copy of how your screen is displayed at that moment (like a snapshot).

 

To do this you press the PrintScreen/SysReq button (this is usually where your function keys are on the keyboard) and then paste the contents into a word document (or whatever software you are using) PC USERS ONLY. (Mac OSx users can use the "grab" facility in applications to do this)

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If its possible to replace your peronal details with XXXX then can you let us have a copy it at the above address please ?

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Pay Back time - literally

(Time + Effort) - (Unlawful Bank Charges) = my £££££

 

HBSC - DPA Sent (4/4/06)

Egg - DPA Sent (4/4/06)

Morgain Stanley - DPA Sent (4/4/06)

Mint - DPA Sent (4/4/06)

American Express - DPA Sent (4/4/06)

BarclayCard - DPA Sent (4/4/06)

Co-Op - DPA Sent (4/4/06)

MBNA Vigin - DPA Sent (4/4/06)

 

Phew !!!!!!!

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Thread Locked

because no one has posted on it for the last 5615 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
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