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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Arrogant Nationwide**won**


pearsoncdw
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Before Christmas back in November I applied to the Nationwide for a copy of my account statements. They duly sent this onto me.

 

Upon receiving the statements I applied to the Nationwide have all charges reimbursed. This was sent to them back on the 17th December 2006. They said that they received this letter but now they say they cannot find it. I therefore sent in another letter but this handed it into a branch in Birmingham and got a receipt for it.

 

I have just spoke to them and they say that will not reimburse the charges when they would get the letter (the department say that they have not got it)

 

I am now going to pursue this in the County Courts as they have always been very rude to me saying it's all my fault that th charges were on the account in the first place.

 

I want to take it to court but i cannot afford to pay the charge for it. Would I need to speak to the county court in regards to this?

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I have had a letter today from the Nationwide saying that their charges are clear and transparent. Yeah right!

 

They said that they would not be able to refund any charge back.

 

Next stage I think is the court now. They are not getting away with this.

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Good on you. I recently won against the Halifax, they were adamant they owed me nothing, but paid up the moment I put in my court claim. making out it would cost more to defend themselves than it would cost to pay me off.

Keep on with your claim, and don't accept anything less than you claimed. Also when you get to the court stage, you add the interest on, and that certainly is worth having, so it is not all bad!

Good Luck

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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Pearson, it's just a game, really not worth getting angry about.

 

They are not arrogant, or rude, they are sending standard letters hoping you will go away.

 

Just carry on the merry little dance and they will soon realise they have to pay you back *your* money.

G.

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  • 2 months later...

I have had a letter from the County Court in respect to Nationwide. They have decided to defend themselves over the matter of the charges. So we will wait and see what they are likely to do about the claim. The court says that they have 28 days to respond back.

 

Awaiting to see what now happens with Nationwide.

 

Does anyone have any ideas what they may do?

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Hi Pearson,

 

That seems to be pretty standard. In my case they paid up within the 28 days (roughly 3 weeks) and then submitted the defence 'we've paid the claimant in full'. It may be the same for you. Read up on the next stage of the process just in case: Allocation Questionnaire.

 

Fingers crossed they'll pay up before then. Good luck!

 

Kelly

Kelly

Settled: Nationwide £372.55

Before you do anything read this:

Guide to Reclaiming Bank Charges

 

Most questions can be answered by checking out these links:

Frequently Asked Questions

Step by step instructions

Letter Templates

And don't forget to use the search facility! Chances are your question has already been answered on another thread. Good luck

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Keep at them Pearson.

 

O have also received a similar letter from them stating that their charges are clear and transparent and that if I am unable to abide by their terms and conditions then it may be apporpriate fiore me to consider alternative banking arrangements.

 

So I guess from this that if I do win my case through MCOL, which was issued to them on Monday then my account will get chopped!

 

Fun and games.

 

Stick with it and remember it is your money.

PPMAN159

 

If this comment has helped please click on the scales.

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Quick update-Nationwide have acknowlegded my claim on MCOL and have until the end of April to reply.

 

Fingers and toes all in a crossed position awaiting final settlememt.

PPMAN159

 

If this comment has helped please click on the scales.

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  • 2 weeks later...

With my claim, they until Monday 16th April 2007 to respond back via the courts.

 

If they don't respond then I will be putting a judgement into the County Court on the same day.

 

I am getting a bit fed up witht eh Nationwide delaying things. The straw has now broken the camel's back. Enough is enough

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Got some news today in respect to the charges on the account. Got a letter from Nationwide BS. They have given me a chq for the total charges plus some interest and the court costs back. £924.04. Fantastic news. Well the forst thing done this morning was (yes you guessed it, banked it). Settled now so will let the County Court know about it on Monday.

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Brilliant News well done you!!! .............Darling1

If I have been of any help to you please be kind enough to click on my scales! Thank you

 

:D Halifax Bank...December 2006 ..... WON! 1 week after N1 filed.

:eek: Lloyds TSB....... April 2007 Lloyds TSB.....WON, 1 day before prelim. court date, still went before judge.

:p Nationwide.........April 2007 Nationwide.......WON, 3 weeks after N1 filed.

:rolleyes: Nat West....June 2007 (on behalf of friend) Settled after LBA and before filing.

:smile:HSBC - full settlement ...on behalf of my son...

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  • 2 months later...

i had similar problem with standard letters and refusal to repay charges.after a few phone calls/ emails etc. i wrote to branch service dept stating why i felt charges should be taken off due to lack of info being given to me about how they apply reductions to o/d. i got charged £171.41 for going £2.00 over limit. when i wrote to them i ask for address of data controller, week later got reply saying they were removing ALL charges from my account so finally got somewhere.

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I while ago I got a letter and cheque from the Nationwdie saying that where paying up. Thye did the matter of paying the charges back plus some interest which dated from the claim to when they paid out.

 

I asked the local county court that they never paid the 8% interest that was chargable on each fee that was applied by Nationwide. The amount they ocurred was £640.15. The local county court said that I could still claim that back.

 

I then get a letter from the local county court saying that Nationwide were inteding to defend themselves over this citing the judgement be made set aise.

 

Is there anywhere were I can gather evidence indicating that I am still owed the matter of the £640.15.

 

Any help would be greatly appreciated.

 

Cheers

 

Colin

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