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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Wowwee v HSBC


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Hi,

 

Sent a letter off to HSBC showing the total fees.

 

They have sent a letter back, asking me to send a breakdown of all the charges. Set out like this,

 

Date Amount Description

dd/mm/yy ££ A it appears on statement

 

Total

£xx.xx

 

Should i send this to them? Surely they should have this already? Please post your advice to me

Regards

Tony

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hi

have you read through the faq's on this site? usually a breakdown of charges will be done on a spreadsheet for the bank when you send your first letter (prelim) asking for the charges back.

read as many threads as you can so you get a feel of how peeps start and progress their claims. if you follow the guidelines set out on here, you should be ok.

If i've been helpful in any way....then tip my scales over there!

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I have tried looking, but cant find anything. I have successfully won a case against BArclays, and they did not request the brakdown of the charges during the process.

 

Thats why i find it strage that HSBC would ask for this. Does this mean that i will need to go throught the statements and note all the late payments down in excel at this early stage, surely they should have all the charges they have applied to the account!!

 

Any help would be a help.

Thanks

Tony

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I think most people who have claimed from HSBC and others have sent a schedule of charges from the prelim stage. It shows them from the start that you mean business and know exactly what you are after. As I see it, they do not want to pay and yes they are already aware of the charges, but you have to let them know what you want. The closer to the maximum claimable your are, the more your first offer will be.

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