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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barry v Swift (Court date 29/01/07) *Lost*


Barry Paul
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Hi ANNALH,

 

From my experience I would do a formal Part 18 request & then an application for an order when they don't comply.

 

The Judge in my case acknowledged that I had asked for a disclosure order in my Allocation Questionaire. But still he would only have issued one if I had of made an official application.

 

Hope this helps.

 

Barry

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Barry,

Are these claims all for ERCs? If any of them are, they might respond simply by stating that there have not been any contractual breaches and they are therefore not required to provide any information. Just a thought.

Paul

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Edited - wrong thread!

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Glenn, Thanks for the advice. Do I run the risk of over 'muddying' the waters if I issue a CPR 18 request on Monday and find that they've filed a defence then (or then abouts according to the experience of an increasing number).

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I would wait till they file their defence because thats what you are asking for clarification and further information about.

 

Sorry my earlier post wasn't quite correct ill go back and edit it for clarification.

 

HTH

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Hi Zoot,

 

Yes I do already have a list of charges for 3 of my current claims but I included this request for them again so that when in court they cannot pull something out of the hat & then say that the details are privildged information. I was just trying to cover all the bases.

 

In my 4th current claim they refused to give me any charges information. So I went with an estimate based on some statements I had.

 

I take on-board what you say about asking for info on how they reached a genuine pre-estimate & I'll include this for future requests. As for these 4 current requests, I think I'll wait & see what they respond with, I did ask in point 3 for a full explanation for their costs.

 

Thanks for your assistance.

 

Barry

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Hi Barry and all you fantastic contributors. Firstly my admiration goes to Barry for his wonderful positive attitude. You are an inspiration.

 

After those niceties (sincerely meant) Barry seems to be raising an issue of some great importance if I am reading it correctly. Now I am new to all this, so please tell me if I am writing rubbish. If I am reading this correctly is it being said that before one takes anyone to court whether it is to reclaim a bank charge (eg late payment) or credit card charge one should send a cpr section 18 to the bank first? If this is what is coming out of all this, this needs to be put in the FAQ about how to go about a claim pretty sharpish doesn't it? Otherwise isn't there a danger people could be caught out like Barry was with his ERC but instead when they are reclaiming 'NORMAL' bank charges?

 

If I'm barking up the wrong tree here then I apologise but if I'm right it affects every OTHER SORT OF CLAIM doesn't it?

 

Humbly yours

 

Halibunny

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Hi,

I believe one of our revered advisers said that a CPR18 request for further information should (logically) only be issued once 'they' have filed their defence since 'they' will not have voluntarily offered the information you are requesting. Normally at AQ stage but I, too, am open to correction.

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