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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HSBC Fighting! Got court letters

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Hi Guys,


I started my claim in November, done all the steps. Recieved a letter saying they are gonna fight near begining of Jan. Today recieved papers saying they are goin to fight and stuff about court. Anyone else recieved fighting letters, and what happens? Will this go to court?


Any help appreciated.




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Hi Ross


I would imagine this is a tactic used by HSBC to try to get you to back down. What is the size of your claim? Can you give us a bit more information. Have you received Defences from the Court or is it a letter from HSBC telling you that they will fight the case.


Both forms of communication are pretty normal because they dont want to have to part with the cash they have taken from you unlawfully. If you have followed all the steps carefully and properly you have absolutely nothing to worry about. They will not go to court and if they do they will lose. If they went to court it would be a good thing because they would have to actually prove what it costs them to bounce at cheque etc., etc.,


Kind regards


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Hi, my claim is for £1400 including the interest and court fees etc. I followed all steps from this site as they are. and it is defence from the court that i have received this time, i had a letter off the bank saying they are going to fight at the begining of this month.

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You are no different from anyone else MRC, we prety much all go through up to the AQ stage but we try to push the banks to make an offer before the AQ deadline. Btw - when is your AQ deadline? Have you sent a breakdown to DG solicitors? If not do it immediately!

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You need to send your breakdown of charges to DG Solicitors - these are who are dealing with the claim now. I'd suggest faxing it over and calling them to check they've received it - this can bump your claim to the top of the pile. Alternatively you can post it recorded delivery and call them once it's been delivered.

I'm in the same position, I faxed my breakdown on Monday and have left several messages but have had no reply yet.


When is ur AQ deadline?

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