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    • HI all, So I work for a company who offers a review service for large companies, whereby customers can review products and/or services and the reviews appear on the companies own site My job, along with roughly 10 others, is to moderate those reviews. We're all on a zero hours contract, so we do work as and when it's available. The way the system works is for every 120 reviews we moderate, we get paid the equivalent of the basic minimum wage, so £11.44 per 120 reviews. If this were a steady supply of reviews, it could be a decent income, but it's not, so you end up spending a lot of time doing nothing and not being paid for it, such is life For the last 3 months or so they've had an issue whereby a lot of reviews were duplicated up to 15 times and we were told to moderate those as we would normal reviews, so you can imagine how many reviews we've been having to moderate, my moderated review count was probably around 4x the number I normally do, almost throughout the entirety of June this was going on for. So being quite excited about the prospect of a boost in income, to my and other mods surprise and shock, we're not being paid for all those extra hours and work done, for the past 3 months when the issue started.. We're only being paid for the non duplicate reviews, plus 5% on top. So in my case, instead of receiving around £1500ish for the month of June, I'm only receiving around £500 I mean, I get it, marking each of these duplicates was very quick/easy, as it was a repeat decision from the previous 14, but to let us do all that work and not pay us for it?
    • That's good news, well done. From  memory, self-employed people didn't pay into SERPS, it was for employees. And I believe SERPS stopped in 2002, being replaced by S2P. HB
    • You should for the court to consider otherwise they wont grant a directions hearing.
    • Two things: Firstly, can you avoid posting solid blocks of text. They are very difficult for people to read and to follow especially when using small screen such as telephones. Properly spaced please. I have restructured your one for you – but it would be nice if you took care of this yourself. Secondly, when you upload documents in PDF format – please can you use single file multipage format and also a name which is meaningful instead of just random numbers.pdf. As a general guide, you should upload documents in a way that you would like yourself to receive them if you are helping somebody free of charge. I have deleted the two files which you have uploaded earlier. As far as I can make out they are all part of the same document and should have been uploaded in a single file format and named. As it is, they aren't especially relevant at the moment so don't bother about reposting them but please bear in mind what we are saying about uploaded documents. I notice that although I asked you if the item was properly declared and valued you haven't responded in particular you haven't told us the declared value. Is there any reason for this please? Do you understand why you don't need parcel delivery insurance?
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have two claims filed with HSBC, my joint one I have had a reply from offering me a 3/4 of the money as he is saying they do not have to pay me interest......? Is this true? and should I take the money? or is that what he is hopeing I will do? He says that if I take I to court then they will say the same about the interest. My other claim is in the waiting stages after they acknowledge my MCOL claim, eeek.

Many thanks anyone.

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Hi Jessica, as far as i know you are intitled to all the interest as it is rightfully yours. They sound like they are trying to put you off. Stick with it, heck out some of the other messages too - they are all claiming charges & interest. Best of luck :smile:

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Thanks Jenny, I think I may send an offer reject letter, I am finding it difficult cause you never really know if your going to be the one who has to go all the way, althought I am prepared to if needed to. Are you fighting HSBC to?

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  • 2 weeks later...

Good luck Jess - stick with it. Yes i'm fighting HSBC too. i filled my MCOL on 29th Dec & they entered a defence on 19th Jan. i got my offer from DG Solicitors today though so am pleased, its £8 short of the total but i think i'll take it! They only had a week until the AQ was due so do hang in there & you'll get your money in the end! Best of luck :D

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Hopefully I hear soon as I filed my MCOL on the 20/12/07 and defense was confirmed on 28/12/07 - Only thing I have heard was a resonse to my message from Judy @ DG confirming they had received my schedule of charges!


Hopefully I get an offer soon.....



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jessica, if you filed you mcol on 22 dec. i make it served the 27th? check your notice of issue. that would make your 28 days from issue around the 19th - a good week ago, have you checked your mcol status lately - did you try to press for judgment, or have you received notice that they have defended. if it still says judgment - you should press that button straight away. if they have defended, you will be getting your aq shortly and should be hammering on dg's door to make a pest of yourself, trying to get an offer. check the mcol first - no need to be making dg aware if they have inadvertently forgotten to file a defense - do all your communicating with the court - not dg. but if they have defended - get a breakdown to them asap and start ringing them to see if they have all your info (breakdown figures), and just generally let them know you are alive and kicking. ok? let us know - i'd love to see another one slip passed them.

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Hello everyone thankyou so much for all your help, they defended.....on the 16th January stating some rubbish about its all set out in our terms and conditions and that the charges are reasonable and are not unlawful. So i have filled in my AQ and return it via hand to the court on the 20th Jan. The same day I also received a letter from DG saying that HSBC has passed my clam form to them and that they are looking into it, could i send a breakdown of charges, so I sent that recorded on the 19th Jan (although HSBC has had several). So i am now waiting.....and waiting......and waiting.

Does anyone know the general time scale now? I don't know if i should wait until after the 5th and then get in contact with the court ?

Good luck all, keep in touch and WEll DONE JENNY, that's not bad x:) :) :)

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so you already handed in your aq (if your total claim was under 1500 you won't have had to pay anything more),

i'm not sure why you say wait until the 5th - was that the aq deadline.

whatever, if i were in your position - i would ring dg - to ask if they received your breakdown - it gives you a minute to talk to them - just ask if you will be hearing from them shortly and see what they say - it is encouraging that they asked for your breakdown - that usually means that an offer is forthcoming shortly - but don't tell them you have filed your aq - you want to get an offer from them before that date if possible, just ask iif your breakdown was received and if you will be hearing from them, how soon?

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Thanks Lateralus, the deadline of the 5th was for the A and Q my claim is over that amount so had to sent payment of £100 and I have added that to my charges! I took your advice and phone them today, I got her voice mail so I have left a message saying that I have checked via royal mail recorded delivery and noticed that she recieved my breakdown on the 23rd Jan, just wonder when I would be hearing from them for obv bla bla.....so fingers crossed. I have also got a joint claim going on with my partner but Mr Langdale has replied twice with offers, the second of which we will prob take, it never got no where near this far I think I wrote him one letter....! Thanks again for your advice you truly are a STAR :)

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  • 3 weeks later...

I received my offer letter and sent it back recorded delivery, they received it on the 5th Feb and have heard nothing since, try to call them all i get is voice mail, they never phone back has anyone else had the same problem? ANY ADVICE?

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did you accept it or reject it?

if you are awaiting money - i'd email them or put a message on every number we've got for them saying please can i have my money

here are some dg phone numbers:

0121 455 2111 (Debbie)

0121 455 2701 (Rachael)

0121 455 2196 (Kate)

Fax 0121 455 2150


emails are [email protected]

[email protected]

[email protected]

[email protected]

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I would send them a fax stating unequivably that you have accepted their offer and expect to see the money in cheque form or in your bank account within seven (7) days. This is just not on - to make you wait this long. Follow it up with a snail mail copy. Photocopy the acceptance you sent and include it. Send your letter to DG Solicitors. Write in the letter that you know they received it on 5 February 2007 and by anybody's standards this is dilatory. I'd send a copy to my MP or the local newpaper or both. I think this is the longest anyone has had to wait and it's just not on. You say you've left messages - so, move it up a notch with a fax and letter. Maybe tell them in 7 days you will be in touch with MP or the newspaper. Just turn up the heat. Bet you get it shortly - they aren't usually that slow! Also, ring the court and tell them what's going on and ask their advice - might be they can twist their arm.

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just regular mail.

i don't think it's anything you have done - i've a feeling it's just down on the floor somewhere - they just need a kick up the butt.

i'd try alan burden once more - he seems ok - put it in a nutshell - whether for him or voicemail, your name, claim number and the date they received your acceptance and say, please will you return my call and tell me when i can expect the money - I will be forced into further action if it is not in my account within 7 days.

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