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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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British Gas Final Bill


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Hi everybody yet anthor thread about British Gas.

 

I move out of my property in Jan 2001 and gave BG the meter reading, to which they sent me a final bill and a cheque for the amount they owed me. I check this with them to make sure it was correct before I cashed the cheque. 2 years later the send out a corrected bill saying i owe them money. where do i stand with this do i have to pay them if i all ready have a final bill which when to an old address.

My Claims:

 

Isle of Man Bank -

WON £3054.79 (settled at court stage)

 

BarclayCard -

Claiming £701.89 Part 3 letter sent

 

Capital One -

WON £1500 (settled at court stage)

 

CitiCards -

Claiming £1549.41 (at court stage)

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I move out of my property in Jan 2001 and gave BG the meter reading, to which they sent me a final bill and a cheque for the amount they owed me. I check this with them to make sure it was correct before I cashed the cheque.

Request a statement for the above to include the date of the above reading and the payment you made.

 

2 years later the send out a corrected bill saying i owe them money. where do i stand with this do i have to pay them if i all ready have a final bill which when to an old address

Has the house been empty from 2001 to 2003.?

 

There is a possibility here that new occupiers have given a reading but somewere in between gas has been used.

 

Its now 2007. What has happened since 2003?

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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It would be most unusual for BG to chase you for a debt at an address 6 years previously, especially after they calculated the amount due and paid you back your credit balance. Providing you can show your non-connection with the property, you can reject their demand as your contract for supply was terminated.

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i have the bill some where in the loft but no matter how much i tell them i don't owe them, they even have 1st credit on the act (constantly ringing asking for the money), is their any legislation to stop them.

My Claims:

 

Isle of Man Bank -

WON £3054.79 (settled at court stage)

 

BarclayCard -

Claiming £701.89 Part 3 letter sent

 

Capital One -

WON £1500 (settled at court stage)

 

CitiCards -

Claiming £1549.41 (at court stage)

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Share on other sites

what they are saying is that they made a mistake with my final bill, that they didn't use the readings I gave them when i moved out . but it took them 2 years before they used the figures that i gave them.

 

no the property was not empty. and they did try and pass one of their bill on to us, which BG tried and failed to get us to pay for.

My Claims:

 

Isle of Man Bank -

WON £3054.79 (settled at court stage)

 

BarclayCard -

Claiming £701.89 Part 3 letter sent

 

Capital One -

WON £1500 (settled at court stage)

 

CitiCards -

Claiming £1549.41 (at court stage)

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Share on other sites

Firstly, the next time you get a call from the collection agency, tell them the bill is rejected and you dispute it. They then must pass the matter back to BG and cannot continue to harass you.

 

The final bill remains the final bill. You provided them with the relevant readings and paid their bill in response to this, thus ending your contract witrh them. The fact they did not use the readings you provided was their error - however, you would be expected to notice any unrealistic amount requested and query the difference, that would be your duty of care.

 

I'd write to them, stating that you have acted responsibly at all times, provided the final readings and paid the only Final Bill issued to you. In view of the time taken to reactivate the complaint, you reject their request for payment over and above the amount requested by their original, Final Bill and suggest since the error was theirs, they resolve the matter internally.

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