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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lesley. V. A&L **WON**


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Hi Les45

 

You can keep adding the charges right up until you submit your claim. Then any changes will incur an ammendment fee.

for FAQs & Step By Step

click here

for Templates Library

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for Court Bundle

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WON 121o121 'vs' LloydsTSB

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WON 121o121 'vs' Halifax C C

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i was just wondering.. but do you need to use the money claim on line. or can i just go to my local court and take the A&L to court their.

more to the point what is the money claim i think i am a bit confuse...

 

sorry everyone !

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lesh45,

Before you progress your case to court, make sure you understand the process. It can be done online or in person in your local County court.

 

Money Claim Online (MCOL) is the online County Court in Northampton accessed over the web at www.moneyclaim.gov.uk

 

If you choose to go to your local County Court to begin your claim, make sure you know how to fill the N1 Claim Form because court staffs will not fill the form for you. You have to read enough information in the FAQ section on this website so that you will know what is involved with little help.

 

All the help you need are here but you have to make effort to help yourself as much as possible so that a little help will give you greater result.

 

Good luck

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  • 2 weeks later...

i sent my letter before action to the A&L last saturday 24th Feb 07, i then went on line and my letter was recived by the A&L on monday 26th Feb07. today the 28th feb i have had a reply saying this,

 

(( "Thank you for taking the time to contact us to highlight your concerns.

we are currently looking into the issue you have raised and will let you have our response as soon as possible.

Alliance & Leicester is committed to resolving complaints as fairly as possible and our leaflet explains the actions we will take.

In the mean time if you feel the need to discuss this matter further please contact us on 0151 966 2983." ))

 

now what has go me is the second letter i sent which was the pliminary letter. the A&L told me the their charges where fair and basically get lost. your not having your money back.

 

now i have had this reply as above.. ???????

 

should i give them time to short it out or should i stick to the 14 days then apply to the courts.. and has anyone else had the same sort of letter..

 

many thanks everyone

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Stay calm - Keep to your timescale and read Frequently Asked Questions. I wish you well! :)

.

NEW CLAIMANTS PLEASE FIRST READ FREQUENTLY ASKED QUESTIONS AND FORUM RULES

 

Link:

FAQ

 

ANY ADVICE OFFERED IS A PERSONAL OPINION AND IS GIVEN AS SUCH

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i have reached the stage of going to court. what i need to know is.. even if i use the on line court paper work, will i have to appear in court myself in person ???? even if i go to my local court in Bodmin Cornwall... ALSO.

i have had a reply saying they will look at my complaint and get back to me. ( AT SOME POINT ) do i still wait the 14 days or can i place papers to court now..

 

SORRY I AM GETTING VERY NERVES NOW. TIME IS GETTING CLOSER...

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First lesh, minor telling off. You should really stick to one thread as it makes it easier for us to follow your story.

This is important for you, as you may get conflicting advice if we don't have the whole story.

And it's important for newbies, as they can see the whole process that you have gone through. which helps them decide whether or not to proceed with their own claims.

Telling off over :rolleyes: . Don't worry about nerves, nerves is good, it means you won't go off half-cocked & make mistakes.

Yes, you would have to appear in court in person - IF IT CAME TO THAT - but it is very, very, VERY unlikely it would get that far.

If you've read round the forum, you'll know that A&L put in their defence with the courts then pay up within a fortnight or so of doing this. :cool:

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  • 3 weeks later...

well i have got the court papers they have had longer than 14 days. due to the fact they took another £100 of me in over charges. that took my money away from me that i was using to pay the court with.. what buggers !!

 

i suppose it wont hurt if i am 2 weeks late. cant be helped that might be another way of the A&L working. take the money so you dont have the money to do the court action against them. that my way of thinking. maybe i am wrong. but they stung me hard this month.

 

the only thing i really wish to know at this moment is.. at what point to my file contaning all my statments.. letters.. go before the judge. is it when you pay the first £120. or at a later date. i am a bit lost on this..

 

and sorry for stating this thread.. but i couldnt find my other one. SORRY !

 

ANY ADVICE AT THIS POINT WPOULD BE REALLY GREATFULL !

 

many thanks all

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hi the court fee of 120 is for money claim online, they will then enter a defence at this stage you will be sent allocation questionnaire... If claim is over #1500 you will need to pay 100. then once allocated court date they give you time to send all paperwork by.. you will need to send copies of court bundle updated to suit you to them one to court and 1 to solictors of bank....

 

once this has been done if you get this far they will pay up... they will have to pay court fee, allocation questionnaire fee and additional interest...but I guarantee you dont go to court...

 

good luck

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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many thanks..

 

i have got my papers from my local court in Bodmin. as i know i would have to appear in person so i wouldnt be able to travel up country to another court. i now have the money to pay the £120. and will have the money to pay the extra £100. so it is now all go.... all i have to doover the weekend is sit down and number all the pages. make sure they are all in order, photocopy every thing 2 more times. then it is all go..but thanks for that i now understand better... will keep you informed..

 

just one question. mopneyclaim on line is applyinh to the court in the first stage am i right. or do you just have to register.. sorry i am a bit thick on this stage..

 

wasnt whistleblower a good programe tonight. and what a eye opener. the banks need a good shake up.

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bump

 

as you did not get reply - bumping your question up.also search for posts by Michael browne last couple of days as he has advice on getting MCOL right.

jansus:cool:

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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i have filled in the court forms and i am taking them to my court tomorrow ( tuesday) but i am stuck on one part of the form.. where it says.....

 

INTEREST UNDER S.69 COUNTY COURTS ACT 1984 £XXXXX

 

what does this mean.. i understand the interest pursuant to s.69 county courts act 1984 as i ahve worked it out as 35p per day. but it is the above i am really stuck on...

 

please help and many thanks will keep you posted..

 

sorry new thread started as my hubby is helping me and he is looking on line in the morning and it will make it easier for him to find. before i go to the court.

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many thanks..

 

i have got my papers from my local court in Bodmin. as i know i would have to appear in person so i wouldnt be able to travel up country to another court. i now have the money to pay the £120. and will have the money to pay the extra £100. so it is now all go.... all i have to doover the weekend is sit down and number all the pages. make sure they are all in order, photocopy every thing 2 more times. then it is all go..but thanks for that i now understand better... will keep you informed..

 

just one question. mopneyclaim on line is applyinh to the court in the first stage am i right. or do you just have to register.. sorry i am a bit thick on this stage..

 

wasnt whistleblower a good programe tonight. and what a eye opener. the banks need a good shake up.

Not quite sure what you are asking about moneyclaim, lesh45, but if it simplifies things you either make your claim by moneyclaim online (sometimes referred to as MCOL) or in person at your local court.

Hope this helps. :cool:

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as promised i am keeping you al update.. i went along to my local county court and have now filed my court action against the A&L. now i am waiting for the reply from the court with my case number and other information. that was last tuesday.. so i should here any day now.

 

fingures crossed it all goes ok..will let you all know more... once i know more..

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as promised i am keeping you all update.. i went along to my local county court and have now filed my court action against the A&L. now i am waiting for the reply from the court with my case number and other information. ( that was last tuesday ).. so i should here any day now.

 

fingures crossed it all goes ok..will let you all know more... once i know more.. and i bet i will be the one who goes to court and have to fight my case. getting very nerves now thou. i really hope i win my case.

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Merged 15 separate threads into this one - please stick to one thread for your claim :)

 

Cheers

 

Michael

Please note that the right to reproduce any part of any post I make on this forum is restricted under copyright law.

 

Please see the following copyright statement

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AS promised i have been over to the court and filed my claim. that was last Tuesdays. my cheque for £120 was cashed Monday. but i was expecting to hear from the court by now.. maybe i am to hastey. and getting to inpatient. but the court told me they would let me know as soon as the papers were served on the A&L, i think i could be getting worried over nothing. does the courts normanly take this length of time or is their a time scale to go throu that i dont know about.??????????

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Don't worry. The court will let you know when they file your case.

 

You have to be aware the the courts are choked and gasping for breath for the volume of cases they have now from bank customers like you and me. Different courts have different increasing workload now and you cannot predict the timescale.

 

The court will surely inform you in due course. If you are in doubt, you can phone the court to know the status of your case. They are very helpful at giving you such information.

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had reply from the court today (thursday) said they have giving the A&L 14 days to reply and the court has also sent me a letter for request for judgement.. so i am now waiting to see if the A&L will either send me my money. or close my account. time wil tell but it is all go from now on..

 

will keep you posted as it develops.. and thanks everyone.

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  • 2 weeks later...

can anyone tell me please... I have just recieved a letter from a solicitors who will be acting on behalf of the A&L.. is the normal way of things at this stage. or can i expect worst and lose my case. i am so nervous now.. the A&L have until the 19th of April to put their defence in, then they have 29 days to get ready for court. i havent had a mention of a refund yet !!! any help on this please.. many thanks . just that i am not to sure if this is right or not. getting a letter from their solicitors.

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hi - not sure if I am much help as mine went slightly differently, but jenny also had a letter from a solicitor - her thread here http://www.consumeractiongroup.co.uk/forum/alliance-leicester/56153-hi-all.html

 

 

In my case the A&L legal department put in a defence, then we were both sent AQ (Allocation Questionnaires by the court), and now they have paid me less the £100 that I paid on putting in the AQ to the court.

 

I suspect that this is just another ploy to stop you going ahead - stick to your guns and I am sure that you will get your money back - its nerve racking but worth it - I am sure that some one will come along shortly and reassure you.

 

take care

 

tealady

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