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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Clarification required on receiving A Notice Of Allocation to the Small Claims Track


keithg
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What address should be used to request statements, do I send to my own branch or a central office, also should I include the fee at this stage £10?

Should the initial letter state anything other than a request for previous statements.

If I can get the ball rolling then I can have a really good look around the postings for the next step.

Thanks to anyone who replies.

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Hi,

The address I've used so far has been Lloyds TSB Bank plc, BX1 1LT which is the main office that seem to moan at me but you can also use your branch address as well. Yes I'd include the £10 at this stage or you could tell them to take it out of your account

Good luck

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Guest Lueeze

Hi, and welcome!

 

Please read the FAQ's section before beginning, as you will have a lot to read and take on board first. If you then have any questions which you need answering, please feel free to post again after this.

 

We are here to help, but ultimately, its your claim and your responsibility!

 

Good Luck,

 

Louise x

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Lloyds Bank Plc

contact

Penny Berryman

Senior Manager

Data Protection Dept Dont forget to send Recorded Delivery

Chiswell Street

48, Chiswell Street

London

EC1 Y4X

 

Mine went to her m8, but do as Lou says and read as many of the FAQ's as you can stomach in one day....lol

 

It will all come together eventually.

Data Protection Act Request sent 22nd April 2006 (recorded delivery) to Penny Berryman 40 days up on 1st June 2006.

 

Statements recieved 5th May 2006

Claiming back = £3913.65

 

Preliminary Letter Sent 5th May (recorded delivery) to Customer Care, Birmingham. Told me to sod off on the 9th May

 

Letter Before Action Sent 9th May (recorded delivery) to Customer Care, Birmingham. Told me to sod off on the 12th May

 

Moneyclaim filed issued 6th June (14 days to reply) Time up on 20th June.

 

Acknowledged 15th June (28 days to defence)

Time up on 13th July.

 

Defence Recieved 7th July

 

Going Before the Judge 15th September

 

Court Date 5th December

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  • 4 weeks later...

Hi

I have recently received copy statements from LloydsTSB and they date back about 10 years. Should I include all charges for this period in my claim or just the last 6 years.

Thanks to anyone who replies.

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Just the last six years, keithg.

 

One or more of the mods are looking at the possibility of claiming older charges, but for now we are limited to six years worth.

 

Good luck with your claim.

 

Onwards and upwards

 

Elsinore

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  • 1 month later...

Hi

I have received my bank statements from LoydsTSB and have spent a long time looking round the forum.

When doing the spread sheet of charges do I need to enter the 'days since offence' column and the Interest column as it seems Interest is not claimed until a possible court appearance.

Also which address is it best to send to, there seem to be several around.

Not very good on the paperwork side more of a hands on guy.

Thanks to anyone who replies.

KG

 

Moderated : 3 threads merged .. please keep to your original thread when updating this is for your own benefit as its much easier for people to answer your queries if they can see at a glance whats happened so far

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There is a thread of addresses at the top of this forum or you can send it to your local branch .

 

 

By reading through your thread / s it seems obvious you have not read around .This is a self help forum and it is in your own interest that you do read the FAQ's , step by step guide and around the forums as mistakes can be costly

 

please keep us informed on your progress :)

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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  • 3 weeks later...
  • 2 months later...
  • 2 months later...

Hi

Have received this from Sheffield Courts and my hearing will take place on 30th March (if it gets that far of course).

It is saying that 'each party shall deliver to every other party and to the court offices copies of all documents on which he intends to rely at the hearing. etc.

What documents are considered to be the ones that I intend to rely on and should send to the courts and to Lloyds TSB solicitors. Or in the normal course have they had these anyway?

Any info at this stage greatly appreciated

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You need to prepare a trial bundle, read here for a good start:

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

It maybe helpful if you post the words of the entire order in case it contains anything unusual. Normally though this bundle is provided 14 days prior to the hearing, no harm in sending early as it may act as a catalyst for settlement.

If I have been helpful please click on my star and add a comment.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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at the bottom of one of the posts.

 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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