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hi,

 

I have come across a small problem which I hope someone will be able to help me with. I have sent my prelim letter to HSBC asking for my charges back last week. Today the postman has brought even more statements going back to 2001. Do I need to send a new prelim letter with the amended charges, or can I just amend the amount when I send the LBA?

I would really appreciate any help on this.

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Wait until you get all statements covering FULL 6yr period.

 

Collate and send. If you have sent pre lim letter resend covering full period for all charges.

 

Then follow process in threads.

4th January 2008 - Prelim sent

16th January 2008 - Standard reply - NO!

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thanks. I thought i had all my statements cos i couln't remember how long i have had this account, but then these statements arrived from 2001 today. I will resend my prelim letter straight away

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Give them a call and ask when you opened the account if they can tell you.

 

To speed things up why not collect them from the branch mine only took a couple of days.

 

Flunky

4th January 2008 - Prelim sent

16th January 2008 - Standard reply - NO!

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