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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Council Tax and Bailiffs ref only - NO POSTS ALLOWED


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Hi I was in a similar situation to yourself. Firstly calm down. Sit and write a letter to the council concerned stating your circumstances and also remember to add in the letter that you are classed vulnerable under the Enforcement Agency Act. Explain your partner's diagnosis and the stress that this is causing. The council will either take the debt back or ask the bailiffs to be reasonable. Tell the council what you are prepared to offer the bailiffs. Don't worry the council will look at your circumstances and should be reasonable. Hope this helps. Let me know how you get on. Please contact me on sonia34bourne@sky.com.

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Me and my wife were paying £50 per week ( A sum that kept us on the breadline for some time ) and never missed a payment until the Christmas period when we we're unable to pay because the bailiff office was closed. This sent our account into arrears and they sent in the boys to take our things. They sent us a letter saying they wanted to levy against goods as we did not make any attempt to pay via other methods, we had simply waited until the office was open again and that by doing so WE had let OURSELVES get into arrears... They were very aggressive about this and refused to discuss it or take payment to catch up... proper load of bull!

The Bailiff office, by the way, is EQUITA working on behalf of WALSALL council, neither of which have any morals at all.

I called and offered to pay up to date, they refused payment. I was told that the bill was with bailiff and could not be dealt with by the office. So I called the Bailiff, who also refused payment demanding the whole sum. I managed to get £1020 together from a ridiculously high rate lender and paid the bill. When I asked for a break down of cost's it had £260 worth of Levy fee's on... Regardless of there never being need for levy. I complained to the bailiff and was basically told... "Tough." I asked to see proof that I had been levied against and they sent me a form that had my address, possession that I do not own, and a blank box at the bottom where I was supposed to have signed. I complained about this and again was told, "Tough." Bailiff's undergo a surgical procedure when they take the job on, in which the spine is removed and all humanity wiped from their minds.

 

I know I sound bitter, but when you understand that the £1020 bill that I had was due to the council messing up and me not being able to provide evidence to prove it, you may understand why I feel completely robbed and helpless about it all. I hate these people with a passion and wish that the fleas of a thousand camels would infest their armpits.

 

The money they owe was fictional, like the above thread, I was at the time on incapacity after having a stroke and being told that I was NOT ALLOWED to work. The council tax was supposed to have been dealt with but a council paperwork error left us liable and unable to contest it. Long story but it P*sses me off to much to explain all the details here. Simply put, these people are the silent, legalised thieves of the government and not enough is being done to make sure that they are fair and un-intimidating.

Edited by Anyamonsta
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i suggest you start your own thread.

 

http://www.consumeractiongroup.co.uk...ewthread&f=168

 

seems like you've been ripped off.

you should have paid the council direct by internet banking they cannot refuse that

 

we need more info.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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Me and my wife were paying £50 per week ( A sum that kept us on the breadline for some time ) and never missed a payment until the Christmas period when we we're unable to pay because the bailiff office was closed. This sent our account into arrears and they sent in the boys to take our things. They sent us a letter saying they wanted to levy against goods as we did not make any attempt to pay via other methods, we had simply waited until the office was open again and that by doing so WE had let OURSELVES get into arrears... They were very aggressive about this and refused to discuss it or take payment to catch up... proper load of bull!

The Bailiff office, by the way, is EQUITA working on behalf of WALSALL council, neither of which have any morals at all.

I called and offered to pay up to date, they refused payment. I was told that the bill was with bailiff and could not be dealt with by the office. So I called the Bailiff, who also refused payment demanding the whole sum. I managed to get £1020 together from a ridiculously high rate lender and paid the bill. When I asked for a break down of cost's it had £260 worth of Levy fee's on... Regardless of there never being need for levy. I complained to the bailiff and was basically told... "Tough." I asked to see proof that I had been levied against and they sent me a form that had my address, possession that I do not own, and a blank box at the bottom where I was supposed to have signed. I complained about this and again was told, "Tough." Bailiff's undergo a surgical procedure when they take the job on, in which the spine is removed and all humanity wiped from their minds.

 

I know I sound bitter, but when you understand that the £1020 bill that I had was due to the council messing up and me not being able to provide evidence to prove it, you may understand why I feel completely robbed and helpless about it all. I hate these people with a passion and wish that the fleas of a thousand camels would infest their armpits.

 

The money they owe was fictional, like the above thread, I was at the time on incapacity after having a stroke and being told that I was NOT ALLOWED to work. The council tax was supposed to have been dealt with but a council paperwork error left us liable and unable to contest it. Long story but it P*sses me off to much to explain all the details here. Simply put, these people are the silent, legalised thieves of the government and not enough is being done to make sure that they are fair and un-intimidating.

 

 

please start your own thread http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

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  • 2 weeks later...

my mum and dad have got dukes bailiffs phoning saying they are coming to seize goods on a walking possession order which is in my dads name but mum had signed it can they still take the goods we have had no letters saying this is happening and we have been given four days to pay them 1.260.00 which we do not have any help or advice would help

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my mum and dad have got dukes bailiffs phoning saying they are coming to seize goods on a walking possession order which is in my dads name but mum had signed it can they still take the goods we have had no letters saying this is happening and we have been given four days to pay them 1.260.00 which we do not have any help or advice would help

 

 

hi welcome to CAG can you please start your own thread and give a bit more info http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168 this link will take you to new thread starter

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The first thing to do is get in contact with the council tax dept ,explain the position to them,as soon as they agree to take on the debt they will inform the bailiff that they have taken the debt on and they can take no further action,you may have to make out a direct debit out to the council and perhaps pay the first installment

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  • 3 weeks later...

Can someone please please help me.

 

My partner and I have been living together since 15th August 2008 in the same property. Saturday just gone, he received a letter from Bailiffs Whyte & Co saying that he and his ex house mate owed a years Council tax from the period of April 2007 to March 2008 and that a liability Order had been issued, he had 5 days to pay in full or they will come and seize property. This is the first that he has heard of this. There a couple of points:

 

1. The letter is addressed to my partner and his ex housemate, my partner is not in contact with his ex housemate since the day he left in August 2008 so has no idea where he is now.

 

2. The letter was dated 15th April we received it on 17th April if it is that urgent why did we not receive the letter earlier.

 

3. He has never had any letter during living at this current address about unpaid Council tax or at his old address.

 

4. During the year that they are claiming he owes money he was paying Council tax, unfortunately he still does not have any statements to prove that but he will be contacting his back so he can see the amount he paid.

 

5. During the duration of living at the old property he never received letters saying that they were in arrears of the Council tax.

 

What can my partner do?

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Can someone please please help me.

 

My partner and I have been living together since 15th August 2008 in the same property. Saturday just gone, he received a letter from Bailiffs Whyte & Co saying that he and his ex house mate owed a years Council tax from the period of April 2007 to March 2008 and that a liability Order had been issued, he had 5 days to pay in full or they will come and seize property. This is the first that he has heard of this. There a couple of points:

 

1. The letter is addressed to my partner and his ex housemate, my partner is not in contact with his ex housemate since the day he left in August 2008 so has no idea where he is now.

 

2. The letter was dated 15th April we received it on 17th April if it is that urgent why did we not receive the letter earlier.

 

3. He has never had any letter during living at this current address about unpaid Council tax or at his old address.

 

4. During the year that they are claiming he owes money he was paying Council tax, unfortunately he still does not have any statements to prove that but he will be contacting his back so he can see the amount he paid.

 

5. During the duration of living at the old property he never received letters saying that they were in arrears of the Council tax.

 

What can my partner do?

 

 

please start your own thread with this you will get a better response

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

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Got your own bailiffs problem.........

 

PLEASE REFRAIN FROM POSTING HERE

 

start your own thread with this you will get a better response

 

http://www.consumeractiongroup.co.uk...ewthread&f=168

 

dx

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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  • 1 month later...

Hi All

Our first mistake was getting car repaired so that Missus could continue her care work,she's a mobile carer.

So fifty quid fixed car, which meant fifty quid couldnt do poll tax.

Being as the account is in Equita hands we couldnt carry agreement and pay extra ten per month

Yesterday we had the get in touch letter as we rolled up today and you weren't even in

We did the phone call because the letter threatened absence removal of goods

Today she rolled up for her 280 pounds told us our attitude stinks and warned usshe was acting on our behalf even diong us a favour by wrapping up account one so she could concentrate on account two.

She warned us that if we didnt keep up payments she would be around again and would start with the car and work her way into and around the house.

It was pointed out that we want to pay our debt are not refusing to pay our debt but sometimes things happen to which the reply was

MANAGE YOUR MONEY BETTER MAKE SURE RENT AND POLL TAX ARE AT TOP OF LIST

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Really need some help a bailiff turned up at my door this morning clamping my car id previously been to council n they set up a payment for me to wich i paid only to find out they paid it into there account for a old council tax bill not to the bailiff so my car was clamped less than half an hour later she turned up again ended up her assaulting me slamming me against her van when i tried to stop her gettin in to it she rang the police and while police where talking to me she came into my house i flipped and went for her so i ended up been handcuffed to which a copper then brought her into my house and allowed her to levi things she now wants 336 pounds by wed im a single parent on benifits how am i supposed to sort that ? nobody seems to no how to sort out any of this or even give advice im really stuck and could do without this as my nan is dying of cancer and has just had a fall and been taken bk into hospital without my car i cant get to her

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Really need some help a bailiff turned up at my door this morning clamping my car id previously been to council n they set up a payment for me to wich i paid only to find out they paid it into there account for a old council tax bill not to the bailiff so my car was clamped less than half an hour later she turned up again ended up her assaulting me slamming me against her van when i tried to stop her gettin in to it she rang the police and while police where talking to me she came into my house i flipped and went for her so i ended up been handcuffed to which a copper then brought her into my house and allowed her to levi things she now wants 336 pounds by wed im a single parent on benifits how am i supposed to sort that ? nobody seems to no how to sort out any of this or even give advice im really stuck and could do without this as my nan is dying of cancer and has just had a fall and been taken bk into hospital without my car i cant get to her

 

It may pay to start your own thread where you'll get a better response. Click this link:

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=168

 

PT

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Hi Vicky

 

So very sorry to hear about your problems I am sure that some one will come along soon who will be able to help you this site is great I had help and all got sorted. I am unable to give you any help with this one do not have the knowledge. so please do not give up hope.

 

BEST TO START YOUR OWN THREAD GOOD ADVISE

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  • 2 months later...

Hi All,

Missed a monthly instalment on Council Tax so of course they demanded all outstanding for the remainder of year a total o £305, subsequently passed on to Jacobs bailiffs. Entered it to agreement to pay £116 x 3 = £348. £43 pound was explains as there fee. Made first payment unfortunately next payment was rejected for lack of funds (my fault). Got letter stating this and Jacobs wanted the remaining £232 in full in the next 4 days (couldn’t pay this). I got the £232 bout 2 weeks later, call bailiff to pay, he said didn’t have details would phone back he didn’t. Day later he is on my door issuing me a 48 hours removal of goods notice and I now owe £399!! Refused him entry, Printed off zoomans letter and gave to bailiff, he read then skulked off blurting he can charge me what he likes. I called council who didn’t want much to do with it; I paid to them the £232 which they said they couldn’t refuse. My question is where does this leave me in regards Jacobs and there cost?

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Hi All,

Missed a monthly instalment on Council Tax so of course they demanded all outstanding for the remainder of year a total o £305, subsequently passed on to Jacobs bailiffs. Entered it to agreement to pay £116 x 3 = £348. £43 pound was explains as there fee. Made first payment unfortunately next payment was rejected for lack of funds (my fault). Got letter stating this and Jacobs wanted the remaining £232 in full in the next 4 days (couldn’t pay this). I got the £232 bout 2 weeks later, call bailiff to pay, he said didn’t have details would phone back he didn’t. Day later he is on my door issuing me a 48 hours removal of goods notice and I now owe £399!! Refused him entry, Printed off zoomans letter and gave to bailiff, he read then skulked off blurting he can charge me what he likes. I called council who didn’t want much to do with it; I paid to them the £232 which they said they couldn’t refuse. My question is where does this leave me in regards Jacobs and there cost?

welcome to gag

it would be better if you started your own thread

 

but to answer you question it leaves the bailiff up the Swanee without a fee he cant charge what he likes

bailiffs can charge 1st visit fee 2nd visit fee

to be able to charge more fee than this they must levy goods

to levy goods the bailiff must leave a notice of seizure of goods and inventory at the time of the levy the fee for this is depends on the amount outstanding at the time of the levy (£30 on a debt of £232) they can also charge a walking possession fee of £12 if the walking possession agreement is signed

if no payment is made after a levy (not on the same day) then the bailiff can charge a van fee usually around £110/150

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thanks for you prompt reply hallowitch. So if i can clairify i paid £116 to bailiffs then £232 to council. In you opinion although the letter given to me states removal 48 hours . The bailiff can not add on any costs cause i have not signed anything and as he has not entered my property or collected items. They had already charge me 1st & 2nd fee although i didnt see them (i work form home).

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phone your council and ask the date of the liability order

the amount of the liability order

the date liability order sent Jacobs (this must be 14 days after the liability order is granted)

the date amount of payments received from Jacobs

the date of payment from yourself

balance outstanding if Nil date of Nil balance

any bailiff charges that have been added to your account

date of each charge

amount of each charge

reason for charge

 

bailiffs take there fees first before they pay the council

 

you need to find out when the levy fee & van fee was added there is every possibility the bailiff has levied on a car during this 2 weeks ( Got letter stating this and Jacobs wanted the remaining £232 in full in the next 4 days (could’t pay this). I got the £232 bout 2 weeks later, call bailiff to pay, he said didn’t have details would phone back he didn’t.) but as i said above they must leave a notice of seizure of goods and inventory to levy

 

do you own a car is it on HP finance

 

there is a template letter on here to send to Jacobs asking for breakdown of fees i will post it up when i find it

found it

 

"From:

My Name

My Address

 

To:

Acme Bailiff Co

Bailiff House

 

Ref: Account No: 123456

 

Dear Sir

 

With reference to the above account. Can you please provide me with a breakdown of the charges including Computer Screenshot.

 

This includes:

a - the time & date of any Bailiff action that incurred a Fee.

b - the reason for the fee.

c - the name(s) of the Bailiff(s) that attended on each occasion a Fee was charged.

d - the name(s) of the Court(s) the Bailiff(s) was/were Certificated at.

e - the date of the Certification.

 

This is not a Subject access requestlink3.gif under the Data Protection Act S7 1998 so does not incur a fee of £10. You are obliged to provide this information.

 

I require this information within 14 days.

 

Yours faithfully

 

Ripped off customer"

Edited by hallowitch
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  • 3 weeks later...
  • 3 weeks later...

baillifs have been our house 3 times for council tax arrears dropping of letters each time that 2 were dated 11/10/10 saying the outstanding amount was 927 pound then on the 19/10/10 we get a letter saying the balance is now 1098 (after the legal processes of levying distress has taken place) then under it final notice your goods are due to be removed if this debt is not settled immediately i have phoned the number that was on the 3rd letter and spoke to the guy and have texted messages of him i asked him what was the outstanding balance and his texed reply was a total of 1018 so this is the 3rd different amount they have give us i offered to pay in full but not signed anything to the head office but he is now saying that we cannot to this we can only deal with him and we can pay over the phone to him direct giving the card details or using cash i just dont like the sound of this at all tbh we rang the council and they said we have to pay the bailiff not them now we allso rang the bailiff office and they allso said we have to pay the bailiff guy and they could not tell us how much we owed and we would have to ask the bailiff thats been in contact with us yet on the 3rd letter it stats at the bottom of the letter

 

to make a full or part payment via debit or credit card 24 hours aday,7 days aweek call +++++ please note you can also pay via there website www dot ect i have a texted messafe if the bailliff guy saying the automated line will not work .....need advice as i said we would pay this weekend

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bailiffs can ONLY levy goods if you have allowed them into your home,they cannot gain entry via open windows unless you have a; allowed them in previously,b;failed on a preset agreement,then they can LEGALLY enter your home via any unlocked doors ,windows etc.If you are having problems with the bailiff,you can ask the council to take back the debt and pay them instead of the bailiff.I did this and the bailiff got zilch,but remember NEVER offer more than than you can afford,they cannot make you pay what you cannot afford.

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