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    • Thanks for your reply...much appreciated. Last payment date was December 2018. She had been paying £50/month from July, and they wanted £150/month, despite my partner losing her PIP (which was eventually reinstated after appeal). She stopped paying anything after they failed to supply a true copy of the original CCA (which she took out in 1981). Her name and address were different in 1981 due to marriage (and subsequent divorce!). Again, no mention of that in the “reconstituted” agreement which they supplied. Once again, many thanks and we both appreciate you putting time in to helping with this, especially due to the increased financial pressures of Covid on many people who also need your help.
    • never get a cca for a debt of that age when was the last payment date?   dx  
    • i have shrunk the uploads earlier as they exceeded in total your upload limit try now in pdf.   BTW: the file a few posts up renamed burlington comms is very damning for them they knew they had done wrong having just read it.   now this subject needs addressing and sorting. where has all your available income been going for the last 12mts...why has this debt not been paid and why did you resort to even taking out an LBL in 1st place..usually its as a result of shear desperation and financial mismanagement as you could not get money elsewhere ...why ?   this debt is a priority ...2nd to everything other that what keeps a roof over your head like mortgage , rent. CTAX. gas/electric.   mobile phone/sky/broadband/credit cards/OD's/catalogue debts or accounts and anything else you payout for needs to be either cancelled or dropped to <£5PCM..they can't do anything to your roof or your car.   spill the beans..why were you in such a whole in 2018 that you ever had to goto these sharks and expose yourself to this grief..          
    • For general info, I have a Life Fitness treadmill which has been in my garage for the past two years.  It cost around £2k so in the same ball park as yours.  It was installed for us by professionals and there was no hint that it is an unsuitable environment - because it isn’t.  The gym I use (when I can) is even less salubrious than most garages, think bare aircraft hangar rather than carpets and smoothie bars.  It is not heated.  It has a range of top end cardio equipment all working just fine.        
    • i'd be sending them an sar get all the details and see if his bank has proof of BT cancelling the DD too. then p'haps we can make a complaint......   £800/12 is about £67pcm - thats an expensive deal if this is for BB only and not phone as well & at what speed - i'd expect >70MPS for that deal...was it.?   the issue here is if it is for phone as well BT won't release the line till the debt is cleared if he wanted & should switch - to say vodafone at <£30PCM for the same deal.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Paragon / Arrow Global


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Hi,

 

I had a loan in the mid 90's from Paragon personal finance, Unsecured, for £10k. This was paid every month by DD until I lost my job in 2000, I spoke to them at the time and was assured interest would be frozen on the account and a repayment schedule agreed, nothing in writing.

 

I continued to pay this but never received any statment of account or anything other tha their regular review calls and letters. Eventually in 2004 I decided to ask for a statement of my account to see how it had gone down.... It had gone up from 7500 to 20k, and is still rising, now 28k. I argued the point of their agreement of freezing interest, they of course have no record of this.

 

3-4 weeks ago yet another call from them, I laid into them a bit when they said would CCJ me, saying Paragon are well known in court as loan sharks etc, the guy eventually agreed would reduce interest to 2% and guarantee to put it in writing. Obviously didn't and next thing was a call from Arrow Global saying they had bought the debt and wanted payment, replied that Paragon's agreement was unenforceable as failed to honour their responsibilities, no annual statement, lied about interest etc, they said would take me to court and obtain CCJ, said any comments should be put in writing. As if they're going to do anything about it!!!...

Received a letter from them saying wanted the 28k by 21/1........ we all have that sort of spare cash lying around don't we?

 

Anyway as this loan was a joint loan with my ex wife she was also in contact with Paragon, she had an agreement with them and is still paying them, she has had no contact from Arrow Global so don't understand the situation with her, she is paying directly into Paragons bank account so seems very odd that once I questioned them they try to distance themselves from any litigation..

 

any help or advise would be appreciated.

 

Thanks

Steve

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Steve,

 

Our jaunt with Paragon is about to start too mate.

 

Do you or anyone else know if Paragon is a member of the Mortgage Lenders Association? I telephoned and enquired, but the response I got was "We do not have to disclose that kind of information"

 

Reason for asking is we are facing a mortgage shortfall with them. and not a small one either.

Lloyds TSB (C.Acc) **WON - Fully Settled**

NatWest - £1367.96 - N1 Filed - AQ Compl

Lloyds TSB - Select Loan PPI - £4629.52 - N1 Filed - Settlement rejected

Lloyds TSB Credit Card - £373.48 - N1 Filed

MBNA Credit Card - £791.52 - N1 Filed

Capital One - £746.67 - N1 Filed -** Settlement awaited **

Halifax Credit Card - £836.12 - N1 Filed

Paragon Personal Finance - S.A.R 15/12/2006

Littlewoods - £834.43 - N1 Filed

Barclaycard - £1145.00 - N1 Filed

My Wife:

Natwest Current Account - £1197.98 - N1 Filed at Court

Capital One - £1150.94 - N1 Filed - **Settlement offer rejected **

Littlewoods - £1405.48 - N1 Filed

8-) PROUD TO BE DEALING WITH MY DEBTS! 8-)

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I would assume they ae members of MLA, unfortunately Ican't go down that road as my loan was unsecured.

What I am considering is to get sworn affidavits from others who have been lied to and go to court with them.

Good luck Martinhw

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Today I have produced the letter below which I am posting later today, any suggestions before I send it?

 

CBS Transcom

CBS House

Alban Park

Hatfield Road

St Albans

AL4 0LA

 

REF: ********* / *******

 

Dear Sirs

 

Further to my telephone conversations, I together with my wife at the time took out a unsecured loan on **/**/1997 as a top up for a loan currently running (I believe with Paragon). Direct Debit paid this account every month without fail at £***.** until April 2000 when I lost my job.

 

I rang and spoke to Paragon at the time; I made arrangements for future payments and Paragon agreed to freeze interest on the understanding that from the sale of our property all surplus cash would be paid direct to Paragon, which was paid November 2001 £****.**.

 

I continued to pay as per the agreement. Paragon is obligated to supply an annual statement of account, which they failed to do. Eventually I managed to obtain a statement of the account dated _____________ which showed that in fact interest had not been frozen as agreed, I contacted Paragon immediately and all they would say was “we have no record” which is surprising as they had the offer to pay surplus funds and my unemployment on record. Very selective recording of information.

 

I have continued to argue with Paragon in respect of this and recently contacted The Consumer Action Group where I have found exactly the same selective recording of information had occurred to others, agreements to freeze interest had been agreed and no statements supplied to them also. It may be possible to obtain sworn statements to validate these corroborative actions.

 

I believe that the true balance should be £****.** less payments since **/**/2006. Approx £*** has been paid since then so balance should be approx £****.**.

 

I expect you to deal with this forthwith

 

Yours sincerely

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stevie1 i am confused now as to where you are with this letter ...you state paragon as the source of the loan then say arrow global bought it and are now writing to cbs transcom where did they come from ...and to be honest i would not send such a letter to some 3rd party dca telling them any thing about what you think you owe...

 

my opinion only i would ask for expert advise on this site before such action ..

 

kegi

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Took out loan originally with Paragon, I have nothing from them about selling debt but when I rang them they confirmed they had sold debt to Arrow Global (now data controller of personal data) and they have appointed CBS transcom to manage the account. Hope that makes sense.

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Hi Stevie1

 

Have just read your letter to CBS Transcom - I am currently challenging a DCA about passing personal data to other companies e.g. Arrow Global have passed yours CBS T.

 

Can you tell me if CBS transcom is the full title of that company as I will look it up on companies house and Information Commissioners sites to see how they are registered.

 

Regards, Pam

  • Haha 1

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi Pam

Thanks for that

 

Arrow Global Receivables Management Limited (A Sallie Mae Company)??

Credit & Business Services Ltd (I assume is CBS)

 

hope helps

Stevie1

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I have revised the content of the letter, removing specific amounts etc.

 

Dear Sirs

Further to my telephone conversations, I together with my wife at the time took out a unsecured loan on October 1997 as a top up for a loan currently running (I believe with Paragon). Direct Debit paid this account every month without fail until April 2000 when I lost my job.

I rang and spoke to Paragon at the time; I made arrangements for future payments and Paragon agreed to freeze interest on the understanding that from the sale of our property all surplus cash would be paid direct to Paragon, which was paid November 2001.

I continued to pay as per the agreement. Paragon is obligated to supply an annual statement of account, which they failed to do. Eventually I managed to obtain a statement of the account dated 2004 which showed that in fact interest had not been frozen as agreed, I contacted Paragon immediately and all they would say was “we have no record” which is surprising as they confirmed they had the offer to pay off the debt with the surplus from the property sale, record of my unemployment and the reduced payment agreement. Very selective recording of information.

I have continued to argue with Paragon in respect of this and recently contacted The Consumer Action Group where I have found exactly the same selective recording of information had occurred to others, agreements to freeze interest had been agreed and no statements supplied to them also. It may be possible to obtain sworn statements to validate these corroborative actions.

I believe that the true balance should be the balance as per April 2000 less payments made.

I expect you to deal with this forthwith

Yours sincerely

This is the revision, as you can appreciate, being a bloke, we always put things off to the last minute so speedy replies preferred.

stevie1

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will echo that stevie1 ... ie cbs transcom are part of transcom worldwide according to google

 

 

arrow global if they were arrow financial took over by sally mae 09.04 are listed on junk debt buyers as one of those such companies

 

it does seem paragon may be clearing out debts it thinks it may have a problem with

 

again my opinion only but i am a bit concerned [for you] regards sending any letter at the moment thats why i suggested getting in touch with a mod of other expert on site possiblly a PM TO ONE OF SUCH as to a better course of action ie sar cca :confused:

 

 

kegi

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Hi Stevie1

 

Have found the following entries at Companies House. You will note that they are 2 entirely separate companies and each have their own Data Controller as per info on Information Commissioners website (DPA).

 

 

Name & Registered Office:

ARROW GLOBAL RECEIVABLES MANAGEMENT LIMITED

20-22 BEDFORD ROW

LONDON

WC1R 4JS

Status: Active

Date of Incorporation: 01/02/1993

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC(03)):

7487 - Other business activities

Name & Registered Office:

CREDIT & BUSINESS SERVICES LTD

CBS HOUSE

ALBAN PARK

ST ALBANS

HERTFORDSHIRE AL4 0LA

Company No. 02785250

Status: Active

Date of Incorporation: 01/02/1993

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC(03)):

7487 - Other business activities

 

 

 

See my letter below to my DCA to see where I'm going with this, which is also what others have been doing on this site. No conclusive results yet but I think this issue is relevant to whether these companies can continue chasing the debts if they can't process our data.

Regards, Pam

 

Dear Sir/Madam

 

 

Request for information under the Consumer Credit Act 1974 – Sections 77/79

 

Further to your letter of 15 November 2006 in which you claim to have purchased a debt allegedly formerly owed by me to Barclaycard, I am hereby requesting a true copy of the executed credit agreement that relates to this debt under the provisions of sections 77/79 of the above Act and hereby enclose a payment of £1.00, being the fee payable for this information under the Act.

 

 

Please note that I do not acknowledge any debt to your company unless, or until, a true copy of the signed executed agreement is sent to me, together with proof that the alleged debt has been legally assigned to yourselves.

 

 

Further, I note that you have passed this debt to another company within the group i.e. Lowell Financial Ltd

for the purposes of collection and have therefore supplied this company with my personal data.

 

 

If this alleged debt has been legally assigned to you then the right to process any personal data relevant to the credit agreement allegedly entered into may have possibly passed to you provided that the borrower's authority was obtained in the original agreement. Until I have sight of that document I do not acknowledge any authority from me for Lowell Portfolio I Ltd to process such data. Until such authority is proven to have vested in your company I am requesting that you immediately cease and desist from all processing of my personal data.

 

 

Even if such authority is subsequently shown to exist in relation to your company, you have certainly NOT

requested and I have NOT given any permission for my personal data to be passed to or shared with Lowell

Financial Ltd (an entirely separate company). I shall therefore also be writing to Lowell Financial Ltd to request that they cease and desist from processing my data immediately.

 

 

Please note that any sharing or processing of data without the authority of the data subject contravenes the Data Protection Act and if this persists I will report both Lowell Portfolio 1 Ltd and Lowell Financial Ltd to the relevant authorities, including but not limited to Trading Standards, The Office of Fair Trading and The Information Commissioners Office.

 

 

I look forward to receiving the requested document and your response to the Data Protection Act issues at your earliest convenience.

 

 

Yours sincerely

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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P.S. They were both incorporated on the same date so I wouldn't be surprised if they were part of the same group (as in my case) but they are still SEPARATE Ltd companies!

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi Steve

 

No I haven't sent the letter to the other company yet, I only typed this one yesterday and will be sending it tomorrow.

 

You are quite welcome to copy my text and change accordingly if you want and most importantly do not refer to 'my debt' or 'the debt' always the 'alleged debt' if you are not yet acknowledging it. I will do the other letter tomorrow and post up a copy for you. Be warned that the DCAs who have already received similar letters from other members are trying everything to shoot them down so be prepared for it.

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi Steve

 

Well you've pipped me to the post because I have been away all day today and haven't posted my first letter yet. Must do Letter No.2 tomorrow and will post up copy for you.

 

Best of luck, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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thank god for cut & paste, much quicker, thanks again Pam will let you know when get reply, they cost me a whole pound & another pound for recorded delivery.

steve

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Hi Steve

 

Here is a copy of the letter I am sending to the second company. Cut and paste at your leisure!! :D

 

Lowell Financial Ltd

Enterprise House

1 Apex View

LEEDS

LS11 9BH

Your Reference No. ********

26 January 2007

 

 

Dear Sir/Madam

 

 

I am in receipt of your letter dated 8 January 2007 and note that you are requesting payment on an alleged debt recently purchased by Lowell Portfolio I Ltd.

 

 

Firstly, I would like to point out that I do not acknowledge any debt to Lowell Portfolio I Ltd and have written to them regarding this matter. I enclose a copy for your information.

 

 

You will note also that unless and until I receive a copy of the original executed consumer credit agreement from Lowell Portfolio I Ltd, I do not acknowledge having given them any authority to process my personal data.

 

 

Lowell Financial Ltd, on the other hand, is an entirely separate limited company that would not have acquired any contractual rights whatsoever under any assignment of this alleged debt to Lowell Portfolio I Ltd.

 

 

I have certainly NOT given and DO NOT intend to give my consent for your company to process or share my personal data, which includes the sharing of such data with Hamptons Legal (a 'trading style' of Lowell Financial Ltd) from whom I received a threatening letter regarding this alleged debt on 19 January 2007.

 

 

Please note that any sharing or processing of data without the authority of the data subject contravenes the Data Protection Act and I hereby request therefore that both you and Hamptons Legal immediately cease and desist from such processing (in any form and for any purpose) of my personal data.

 

 

I expect written confirmation that the necessary action has been taken to comply with this request within 7 days of receipt of this letter, failing which I shall report your company to the relevant authorities, including but not limited to Trading Standards, The Office of Fair Trading and The Information Commissioners Office.

 

 

Yours sincerely

 

 

 

 

 

 

Him Indoors

 

 

Enc.

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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  • 2 weeks later...

Stevie, your situation with Paragon exactly mirrors my situation. A 1997 debt. Agreement to freeze interest. No statements. No record of agreeing to freeze interest at their end. Reduced interest latterly agreed. Debt sold to Arrow and managed by CBS.

 

Please can you keep me informed of what is happening at your end, and I will do likewise.

 

I am just about to return a call to CBS Transcom, as I have had enough of them leaving their weekly messages with my girlfriend....

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Hi Steve

 

Any responses to your letters yet?

 

Not a peep out of Lowells yet regarding my hubby's correspondence!

 

Tick Tock! Tick Tock! :D

 

Regards, Pam

VITAL - IF YOU HAVE AN ISSUE ABOUT THE INCREASED BAILIFFS' POWERS TO BREAK INTO YOUR HOME AND USE FORCE IN ORDER TO GET YOUR GOODS THEN JOIN THE PETITION HERE:

http://www.consumeractiongroup.c o....l#post53879 9

 

Anyone seeing this who wants to help by copying it to their signature please do.

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Hi Martyn68, So far no response at all to letter, if I do will let you know. I am prepared to let them take me to court if necessary, If it comes to that are you prepared to provide a sworn statement to the effect of their broken promises to you, if enough do it should stop them in the future.

steve

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I'm definitely prepared to provide a statement confirming my position. Having an arrangement (without any further dialogue) for over 2 years and then finding my balance has risen by an approximate average of £140 a month over the time because they didn't withhold the interest, as they stated they would, was distressing to say the least.

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