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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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crow V Barclays **WON**


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Hi all!

 

Have been reading the forum with interest for a few weeks, sent off my spreadsheet and recieved a standard reply within 2 days! Barclays have given themselves an additional week to respond fully but will not be letting them have it. You have all been incredibly motivational up to this point and I look forward to carrying on the fight. Will let you know how it all goes.

 

1st letter: Jan 8th (3k without 8%)

Standard reply: Jan 11th

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Hi all,

 

It is now 14 days since I sent my first letter demanding money. I am now sending LBA (I think that is right move next) but just want to check a couple of things:

 

In the LBA it states -

 

I am very disappointed that you have failed to respond to my letter of the [XXDATEXX].

 

Does this not include the standard 'will contact you when we feel like it' reply. Also,

 

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

 

Is this right os every bank account? I dont want to say this if it isnt true but guess it must be.

 

Thanks for any help.

 

 

1st letter: Jan 8th (3k without 8%)

Standard reply: Jan 11th

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Hi Crowe.

 

If the bank's response was not a positive and acceptable response then it was not a response.

 

Any contract that does not comply with the law is unenforcible, therefore it is implied that they will conduct themselves in a lawful manner in all respects in connection with that contract.

 

Always, stick to YOUR timetable and don't let the bank try to impose theirs.......You're driving this bus and you decide what time it runs.:D

 

Good luck.

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

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Thanks for that Rooster. I am a bit concerned about the LBA as it says something like '...you have charged me in overdraft interest' but I havent worked this out. I have worked out the 8% (which I believe is to go on in a further 14 days when I file with the court) but am pretty sure I ignore this at the moment. Anyway, does this look right as I am not claiming the overdraft interst?

 

...integrity and expertise as my fiduciary.

 

I am enclosing a copy of the schedule of the charges which I am claiming, totalling £3,040. I have already sent you a copy of this in my original letter of the 22 January 2007.

 

 

I require repayment in full of this money. ..

 

Many thanks - have to send this tomorrow and really dont want to get things wrong.:-|

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As well as the above I am not sure if I can add charges they have added to the account since my initial letter (£90 worth). Do I just say ' I enclose a copy of my schedule including additional fees' or something like that?

 

Many thanks.

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  • 2 weeks later...

Can anyone help me on a prob please...

 

I posted my LBA on the 23rd on Jan, but due to the snow blah, blah, it didnt reach Barclays until the 28th. Have people been fair and given BArclays 14 days from receipt of LBA before going ahead with MCOL or should I stick to my original dates? I know it is only a little Q but want to make sure everything is correct. Cheers

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I am going to ask this question in the hope that someone replies...

 

I have read that you should send a copy of schedule of to MCOL after you have put a claim in, but then other people say you shouldnt do this until you have an AQ - I am a bit confused.

 

What should I do immediately after starting a claim on MCOL - thank you.

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Send 2 copies of your schedule of charges, clearly marked with your claim no. + a brief covering letter asking for them to be filed with your claim to:

 

The Court Manager,

Money Claim Online

Northampton County Court

21-27 St. Katharine's Street

Northampton

NN1 2LH

 

Dear Sir/Madam

 

(Your Name) –v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a schedule of penalty charges taken from me by the defendant, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached to the particulars of my claim.

Yours sincerely,

 

Wait until you receive the Notice of Acknowledgement (not the Notice of Issue) from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim

 

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a copy of my schedule of charges relating to the

above claim.

 

Yours sincerely,

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Yet another couple of questions...

 

I have had a letter from the court, about a day after I filed on MCOL, would that be the notice of issue or notice of acknowledgement? I didnt have anyhting like that written on it. Also,

 

How will I know if Barclays have filed a defence? Will it be something on MCOL or something sent to me?

 

Many thanks

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Hi,

 

I have been waiting for what seems like forever for Barclays to file a defence (they have until the 27th) - how will I know when they have done this? Will something happen to MCOL thing below?

 

Description

Defendant

Claim

Judgment

Warrant

Money claim for Barclays Bank PLC Issued(08/02/2007) Start

 

 

Cheers

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If Barclays respond to the claim it will show as Acknowledged with the date the court recieved the acknowledgement. When I did mine it took them about 2 weeks to acknowledge the claim and say that they were defending.

If you want any update on your claim then I would advise phoning MCOL customer service (phone number on their website) they are very helpful and can give you more information over the phone than is available when you log on via the website.

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Hi,

 

I have been waiting for what seems like forever for Barclays to file a defence (they have until the 27th) - how will I know when they have done this? Will something happen to MCOL thing below?

 

Description

Defendant

Claim

Judgment

Warrant

Money claim for Barclays Bank PLC Issued(08/02/2007) Start

 

 

Cheers

 

In answer to this question, wait until the last minute or beyond as they prob wont enter it before this. lol

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It is now the 27th and MCOL is not letting me start a judgement!!!!!!! WHY?? On my paperwork it said they had until the 27th to file a defence, does that include today? Should I therefor be starting a judgement tomorrow? This is getting flipping frustrating.

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You'll find they prob file it today or even tomorrow. If not by then the general feeling is to write to them giving them 7 days this way you have shown you have acted reasonably and it will avoid your case getting stayed which could hold it up for several weeks.

 

JMHO

 

Could you give me an idea of what to say - I am terrified of putting myself in it with them.

 

Would it be along the lines of 'As 14 days have now passed since you were issued I would request a full refund of the monies requested to avoid a judgement'?

 

Cheers

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don't panic mate , you said you filed your claim on or around the 7th feb.

they have 5 days for it to be served.

14 days to acknowledge.

14 days to defend , giving them 33 days in total.

you have until around the 12th of march for them to defend , but you should recieve a letter from MCOL letting you know they have acknowledged .

so don't worry , just keep on waiting , they will defend no doubt.

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  • 2 weeks later...

Barclays have not submitted a defence and I am now eligible for a judgement. Can someone please suggest the best way forward from here. I really want to start a judgement (just because I can) but am aware thet this might not be the best way to go.

 

If I send a letter what should go in it?

 

Any help very much appreciated. Thank you.

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Barclays have not submitted a defence and I am now eligible for a judgement. Can someone please suggest the best way forward from here. I really want to start a judgement (just because I can) but am aware thet this might not be the best way to go.

 

If I send a letter what should go in it?

 

Any help very much appreciated. Thank you.

 

 

They will prob enter it late.

 

If you want you can write giving them a further 7 days to do this or you will be applying for a judgement.

 

Keep it short and sweet as you will prob find they will enter one anyway, late, and it will be allowed. Not fair I know but they seem to be allowed to do this.

 

Tanz

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